Overview
StudentUniverse has a rating of 4 stars from 5,434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
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It was straightforward. Only one thing. The first time I tried booking, there was a random 30 dollar increase in price which I could not account for anywhere so I refreshed and rebooked and then it was fine.
It was overall a positive experience in terms of navigating the website and successfully booking my ticket for the dates i wanted along with my preferred airline being the one i booked with. I know how to use the site pretty well because of my past experiences with it; over the most recent few years, i've booked about ten or more flights that have all gone over well.
Student Universe always has great deals plus easy and efficient booking!
Its good to use student universe. But i expected some reasonable prices on tickets.
I had a very great experience booking my flight. Everything was quit easy and affordable
The process was good but hard to understand for first timers like myself. The reservation code still doesn't work for me personally so I can't see it in the app. But it's not bad.
Everything went well and the checkout process was smooth. The issue I'm having is when I booked the two flights, there was a $50 discount per person for immediate booking. After checking my credit card statement, the $100 discount never applied and it appears that was false advertising. If this is a mistake or there is more time needed to process the $100 off, then okay. If that isn't the case then this is the first and last time I'm using StudentUniverse to ever book anything.
Very bad customer service. Over the phone thier employee said that mam you will get your refund back in 7 to 10 business days and on email they said that mam you will get your money back in 3 to 4 weeks. Seriously guys please try to match your wording. I need my full refund back of dollar 832 otherwise I have to file a complaint against this scam company.
Hi there, we're sorry about that! We apologize for the inconsistencies—over the phone, the agent may have been speaking more directly to your reservation whereas sometimes emails have more generic timelines. If you don't receive your refund within a month, please do reach out directly so we can look into it for you.
Pricing can vary significantly depending on how much you look! Will be significantly cheaper looking on a new device after browsing for a bit. Nevertheless, the most expensive flights are still cheaper than anywhere else.
They downgraded my airline flight ticket class and refuse to acknowledge this saying they were 'investigating' my claim. I paid for the ticket class but was given a lower class, their help desk has been 0 help, just saying 'its being investigated, theres a high volume of issues at the moment, it'll take a while'. But my flight is in a couple of weeks and no resolution or even acknowledged their mistake.
Hi there! We're sorry to hear there's been some confusion regarding your ticket flight class. Can you send us a private message with your StudentUniverse invoice number or reservation code? We'll have someone looking into it asap for you!
I was able to find the flight I needed for the dates I wanted, but problems came up with my seats and it's a little intimidating to know that I've bought the tickets, but may not have a seat on the plane.
We are backpackers in Australia who have booked a flight home with this company amid the corona virus crisis having lost our jobs and having no money. Our flight was cancelled BEFORE they allowed us to book, and they now refuse to give us a full refund. We thought the nature of the sight was that they were catering to students and people with less money. We now have no money, including the over 1000 dollars we just lost to these flights. In absolute shock.
Hi there, we're sorry for any confusion and know that trying to travel right now is stressful. We're doing our best to help everyone and are working hard to get everyone home safely. We would be unable to book you on an already-cancelled flight, but we know that flights are also getting cancelled frequently right now. We'd be happy to look into refund/rebooking options for you if you DM your reservation number, but please know that we're also bound to airline policies.
I tried to buy an international flight directly from that country airlines but my credit card simply wouldn't work. With Student Universe, no problem at all and I saved a few dollars too.
Searching for the flight was easy online and the process approaching the ticket has been very simple
The discount was very intriguing compared to other websites, but I noticed that the cost of adding luggage increased after applying the discount, effectively negating the discount's benefit. It would be preferable if the discount didn't result in higher luggage fees.
Hi Zhiqin, thanks for the comment. We follow the airlines' policies regarding baggage allowance. That means some types of fares do not come with free luggages; you would have to pay for them. We are glad that you enjoyed some discount from StudentUniverse!
It was a pleasant experience and very competitive price. I have been looking around with other travel agents and i got the best ticket price for the least transit time. Similar itinerary at other travel web sites were at least 200 dollars more than what Student Universe offered me.
Thank you for choosing StudentUniverse and we are thrilled that you saved $$ with us! Feel free to let us know if you have any questions. Have a great trip!
I've had to contact customer service twice (because of a cancelled flight and trouble with checking out online). Both times were uncommon circumstances, but the customer service representatives were extremely nice and helpful. They quickly resolved my issues. I received my money back for the cancelled flight and was able to save some more money on the online checkout with the help of the representative. Also, their student discounts are awesome!
I never advise someone to buy a ticket from this company because they ask you for too many documents, like a credit card picture front and back, passport, student permit support, and very terrible customer support. Do not be greedy for a little lower price. Even for review, they ask to prove. I advise buying from Flighthub, which was my previous ticket.
Hi, sorry you felt that way. We just want to make sure it is the card holder that authorizes the transaction in order to avoid cyber frauds. Cyber security is one of the crucial parts that we guarantee our customers. We never ask for the full digits of the card number nor the CVV. Thanks for your understanding.
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris, first of all, congrats on saving another $100 on top of the student fares! The promotion discount will be refunded to your payment card as another transaction. Since the promotion discount was fully funded by StudentUniverse, not the airlines, customers would have to pay for the full price directly to the airlines for ticketing, and then StudentUniverse would refund the discount. It usually shows up in the bank statement within 3-5 business days. If you have not seen that, feel free to contact our customer service team. Thanks for understanding!