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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I've used this website for a few times to book flights and it has been a great experience. It's easy to use the search tool and you aren't met with surprise charges at the checkout page
Simple and easy to book! They always seem to have the lowest prices which is nice
Emails are a waste of time. Customer service is almost nonexistent. It took SEVERAL 2 hour conversations over the course of weeks, and $350 in hidden fees to cancel a $700 flight.
You get what you pay for... You have been warned.
Be aware the mid night 1am or afternoon 1pm. I made a mistake but it was so great that the ticket was free of charge to cancel within 24 hours!
My booking experience was pretty easy flight selection was not great but i booked rather last minute.
I like the price I found and that my baggage is included. I haven't had any problems
It was easy to book the flights and also find really great deals
Nice and good to use with promo code to support users to purchase good value ticket
The service is good, fast and easy to access. The price is after tax so you pay what you see. A lot of protection plan options in case something happens. Price wise it tries to give you the cheapest and most safe and convenient option from different airlines.
I've been buying international flight for ten years now and this is a solid experience every time
Absolutely horrible service. Zero stars. The phone line takes an hour to reach the most incompetent agent you have ever met. They got our names wrong on our tickets, my husband's ticket wasn't properly confirmed, and it didn't even exist with the airline. We then tried to correct these when we realized the day prior (>24hr), and they were again a waste of time and absolutely USELESS and UNRELIABLE. We spent 3 hours with them on ONE DAY. Plus, they tried to charge us $800 in change fees. This is the most absurd scam of my life. We will never use this website ever again. PLEASE BEWARE! Also, when I asked the third agent that I spoke to for a manager, they said "they are in a meeting for two hours; no one is available." LIKE WHAT!? UNREAL. PLEASE DO NOT USE THEM.
I have bought a ticket with insurance and deluxe support and the costumer service is not take care my case. I have called many time and I have been waiting for hours even though I bought the deluxe support package. I send an email that supposed to be responsed by the deluxe support in 4 hours and I have not received any email from them for two days. I also did receive a booking number for my flight. I am very disappointed about the service. It is my last time using this app. If you are looking for a flight ticket this should be your last last option. I don't recommend booking thru Student university app. It is a really nightmare. It should be an option where you cannot give any start.
This was very nice! Thank you for the decent prices. I'll be back for more
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members