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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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One of the poor customer support I have ever seen,don't recommend to anyone,I called and emailed them throughout the weeks and even continuously calling for 2 hours from different numbers,never got any reply on either emails and call.so bad agency,not worthy at all,so refrain from booking
I have been trying to reach student universe for last few days to explore change of ticket due to illness, but was on hold for more than an hour before I gave up; sent an urgent email but never heard back. Never ever I am booking with Student Universe or will allow anyone from my family to book either. Extremely bad experience
Took a long time emailing, calling to change my flight, but once I got in contact it was easy to fix.
I booked my flight through StudentUniverse and initially received a booking confirmation within minutes, along with an airline confirmation number that was even verifiable on the airline's website. However, by the second day, that PNR (Passenger Name Record) stopped working, and the airline website said, "No reservation found for this PNR."
I called StudentUniverse multiple times, and each time it took around 50 minutes to reach an agent, who was difficult to understand due to a strong accent. Finally, on the fifth day, an agent assured me that I'd receive my ticket the next day. But by day six, I was told they hadn't been able to secure the ticket, and I would need to rebook – only now, the same flight had increased by $600!
The most frustrating part was having to call StudentUniverse and endure 50 minutes of irritating hold music each time before finally reaching an agent I could speak with.
This experience was not just frustrating but completely unprofessional. If you want peace of mind when booking a flight, look elsewhere!
Great service. Very fast and easy booking. Allowed quick email
Great price, would consider booking again, customer service was not very accessible thought
Very affordable and trustworthy
Had no problems booking through their website
The experience with StudentUniverse was great. I have never booked my own flight before, but the platform made it so easy!
Convenient usage and cheap price. It's recommended to everyone.
I was charged for seating but those seats were not given to me and they're pending. I had to choose free seats from Cathay Pacific. Kindly provide refund for seating
It was a really good experience and it was really easy to use.
Compro mi billete y cancelaron con tanta excusa disque no era mi tarjeta mentira que era mio solo que esa pagina no sirve
I have great experience with Student Universe. Your follow up is appreciated. I like it so much!
Thanks for the discount, all good with this app. Thanks
It is good
All good
It's finest
The experience was great, the website was just a little confusing and could use a few improvements for the booking process (e.g. The option to add baggage protection was there but I just could not click on it, it didn't change anything so I was not sure if it worked)
Easy to book flights and have never had any problems. Sometimes they say lower prices which increase at checkout times but after the increase it is usually still cheaper
I always get cheaper flights as I am a student. I have not had any bad experience with this website and find it reliable as it is owned by Amazon
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members