On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I had a travel grant, so my flights were completely covered and i only paid for data and coverage. The website worked well and made booking my trips easy!
I received a grant that paid for half my flight to study abroad and this platform made it a simple process for me to use it. The only thing I would say that bothered me was that I was forced to pay to choose my seats for two of the flights and then wasn't allowed to choose my seat on the other two.
I was in the queue for 2 hours, but still the call is not connected
Not much to say, It was a simple purchasing experience! Would purchase through Student Universe again!
It went smoothly booking airline ticket even though I didn't realize it wasn't a direct airline purchase.
The prices and times are displayed in a very clear manner, making it easy to find the flight you want to take. The service also offers plans such as baggage coverage, so you can go on your trip with peace of mind.
It was a very fast-paced process, and I liked the option to see what airlines were available
Student universe charging for seat selection and food selection but the changes are not reflecting on the airlines website. The seat selection failed and food choice was not provided to the airlines. Why is student universe charging for services its unable to fullfil?
I wanted to split my payment into two cards for which there was no option and also when I tried to contact customer service call got failed 4 time when I trued to contacted the toll free numbed because of which price went up $200 when I tried to book the tickets separately
I finally received my booking and confirmed it on the site of the airline
Easy to move through and filter for the flights you need!
The booking experience was super user friendly and the airlines specific details were easily updated without hassle. Very helpful for international students.
I feel just one feature about canceling booking within 24-48 hrs should be introduced for free as plans might change for people.
I needed to buy tickets to study abroad in Japan and was easily able to find cheap tickets that matched my needs. Thanks!
Great site, low prices, easy to navigate… catered well to students
Everything worked out well. Had to wait for a confirmation email a little longer than usual other than that everything was good.
Everything went smoothly, except the first time I tried to book my flight for some reason something did not go through so I had to do it again
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members