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StudentUniverse

Overview

StudentUniverse has a rating of 4.1 stars from 5,351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.

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6,909 reviews
How would you rate StudentUniverse?
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Nebraska
1 review
0 helpful votes
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Easy wish it was cheaper
December 16, 2024

Wish it would have shown all connecting flights instead of one. Easy to use just wish some of the prices were college friendly never got my first time discount.

Date of experience: December 6, 2024
California
1 review
0 helpful votes
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Charges
October 21, 2024

Yes, it does have cheaper flights, however, there is no difference compared to other sites. They also charged me $7.83 for using their website. Waste of extra money and time.

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Inconvenient customer service
September 23, 2024

The phone call ai is not interactive. You have to wait for atleast one hour before getting to a customer. The website is $#*! so you cannot make changes yourself and need an agent to help you out. There is literally no option if you want to change a flight or cancel it and ends up costing you way too much.

StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2024
Taylor T. StudentUniverse Rep
8 months ago

Hi, sorry for the inconvenience. Our customer service team has reached out. Feel free to ask any questions. Thanks.

Virginia
1 review
0 helpful votes
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Good
January 9, 2025

Good but i didn't realize that my return flight HAD AN OVER NIGHT STAY which is fine but DAMN i wouldn't have picked that if it was a little more obvious.

Date of experience: December 30, 2024
Massachusetts
1 review
0 helpful votes
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Customer service
October 13, 2024

The customer service is not good. It is always busy and I could not get connected to any agent. It happened with me several times, apart from that everything is fine.

Date of experience: October 3, 2024
California
1 review
0 helpful votes
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Satisfactory Service
January 4, 2025

I had problem with the booking but one phone call to customer care and I got immediate resolution. Thank you so much

Date of experience: December 24, 2024
New York
1 review
0 helpful votes
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Patience, but rewarding!
December 20, 2024

It took some time in the queue for me to get a ticket, but luckily I was able to secure one! Thank you Amazon and Student Universe for this opprotunity!

Date of experience: December 9, 2024
Sri Lanka
0 reviews
0 helpful votes
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StudentUniverse low cost for traveling abroad
October 16, 2024

The first time I travelled using StudentUniverse was for my trip to Iceland. I found a cheaper price for my ticket and my flights were amazing. StudentUniverse is legit!

Date of experience: October 6, 2024
New York
1 review
0 helpful votes
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They are thieves.
November 20, 2024

They are absolute scammers. Booked a flight, no ticket. They only sent me tickets AFTER check-in for my flight closed, so not only could I board but I also lost the whole flight. Contacted StudentUniverse multiple times before check-in closed, nothing. Dozens of emails and calls, and nothing. It's been over a week now - and nothing. They just stole my money and hiding from me now. Already filed a complaint to Better Business Bureau, next will be Police and the federal Consumer Protection Bureau. This company is beyond disgraceful.

Date of experience: November 10, 2024
Belgium
1 review
0 helpful votes
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Great Service
November 17, 2024

Simple and easy to book! They always seem to have the lowest prices which is nice

Date of experience: November 7, 2024
Maine
1 review
0 helpful votes
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Easy peasy
January 7, 2025

Great experience. Recieved my confirmation quickly and was able to view my flight with the airline within a day.

Date of experience: December 28, 2024
California
1 review
0 helpful votes
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You are not eligible!
November 29, 2024

In multiple occasions, when trying to pay for different routs I got the error message that I'm not eligible for this trip or price or something like that. There were no mentions of what is the eligibility criteria!

Date of experience: November 19, 2024
Illinois
1 review
0 helpful votes
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Really good
November 22, 2024

It was a really good experience and it was really easy to use.

Date of experience: November 12, 2024
Tennessee
1 review
0 helpful votes
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Booking experience with Student Universe
November 22, 2024

Great price, would consider booking again, customer service was not very accessible thought

Date of experience: November 12, 2024
Massachusetts
1 review
0 helpful votes
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Great service
November 22, 2024

Great service. Very fast and easy booking. Allowed quick email

Date of experience: November 12, 2024
Texas
1 review
0 helpful votes
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Good
November 22, 2024

Liked the service provided by student universe and price is very reasonable.

Date of experience: November 12, 2024
India
1 review
0 helpful votes
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Affordable
November 22, 2024

Very affordable and trustworthy
Had no problems booking through their website

Date of experience: November 12, 2024
Washington
1 review
0 helpful votes
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Great experience
November 22, 2024

Convenient usage and cheap price. It's recommended to everyone.

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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Bought an trans Pacific flight during holiday season; clicked price option in Google Flights that led me to StudentUniverse. Purchase was successfully made on one single page, no "next pages" and such; confirmation code issued immediately and also found valid on airline website.

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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Fraud
November 7, 2024

They canceled my booking without letting me know, my all travel plan ruined. My advice to all don't use Student universe at all.

Date of experience: October 28, 2024