StudentUniverse

Overall, I had good experience with StudentUniverse. I used them to be able to book a holiday deal, which I understand is going to have a high volume of people, but the way the queue worked was a bit confusing with not much information and then randomly getting put into picking your flight. I enjoyed being to see the flights beforehand and the structure of the website is very well, I would only say that the queue times are a bit weird. I would suggest having an estimated wait time or place in queue that you can visibly see. Overall, I got my flight and was very happy with my experience! Will be using more.

This crossover promotion between Amazon and Student Universe truly was a blessing to me and many other people. I am glad I was able to receive something from this. Improvements can be made so that this event can be better in the future. One of the biggest things is having a more structured system for people getting in line early. Waking up at 6am for something that doesn't open till 1pm is absurd. Especially when your tab/device can be reloaded at any instance. This cause people to lose spots in line and have to wait just to find out the site was sold out. Either moving up the opening time, of having a stable page that people who are already in can wait on would be much better than automatically loading people in and hoping they can stay on for the entire duration.

Very simple, great quality, and really helpful when I needed assistance.

It is fine so far. We'll see when it's time to actually leave. Didn't give me any trouble yet

Not much to say, It was a simple purchasing experience! Would purchase through Student Universe again!

This might have been because this website never experiences this much traffic but the website didn't let me go anywhere else other than the waiting list for the "$25" flight tickets. I accidentally bought some travel insurance that didn't say it would cost anything and when I go to try to get a refund, I call them back for three days in a row and I can't get through the hold phone once. I've waiting on call for hours at a time.

I am very grateful for the discount and ability to see my family during my winter. But the process of getting the tickets could've been set up better. I kept my page up for only two days and my girlfriend had hers on for the entire time the deal was offered and didn't make it in.

Best experience ever, fast booking process, easy and fast payment.

Easy to book and easy to apply coupons. Make sure to choose the right type of ticket

My booking experience was pretty easy flight selection was not great but i booked rather last minute.

Smooth booking. Everything was great while booking my reservation

Easy to find good trips and cheap trips. The website is very easy to use and it helps other to find new flights easily. Also the prices of the plane tickets are nice.

I've had to wait 1.5 hours per call and each agent mentioned different things. The first agent was able to offer us a reschedule for a penalty. But unfortunately the call got disconnected from your end. We had to then call again and wait for another 1.5 hours and The next agent offered us an option of either canceling the flight or turning up as a no show. How can these be the only options? We've been waiting on a total of 6 hours trying to get an option but none of your team agents could help us. All this while dealing through a family death. I can't believe the customer care of this company could be so crude.

What options are these when it's clearly mentioned that you can reschedule at a cost of paying a penalty which we are ready to pay for? This is clearly mentioned in your term and conditions.

Apparently there is nothing available for the whole month of Jan. Which is clearly hard to believe. I'm extremely disappointed with the service and options available through this company. I will definitely not be purchasing any tickets from you and will be recommending my friends and family to do the same.

You'll are highly unprofessional and ill informed.