From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Super convenient and quick to book tickets on this website. No hyperlinks or indirection to other sites which makes it the best part.
Very prompt and easy to use website and received confirmation email
The experience was great, I got my tickets several hours after I booked a reservation, everything was recieved in a timely manner and it was easy
They were prompt to assist & very kind. Appreciated
I got my flight for cheap. It was easy and I was able to look at a bunch of different options. They had a bunch of big airline companies that you know and trust, and I was able to see my exact route and any stops I would potentially have to make. Lastly as I said it was much cheaper than anywhere else when looking at flights.
Has been smooth and easy with really fair prices. Would recommend my friends and family about this.
Would be better if the booking confirmation was an email
Used student Universe for the first time after reading both good and bad reviews. Hopefully the don't have issues with overbooking and cancellations. I will update this review after I have completed my trip with ease. Here's hoping for the best.
They changed my reservation 7 days before we were flying from Australia to Italy with 3 days stops in Japan, Osaka. The custom stopped us as we didn t hold any VISA.( you must make a request for the visa only 14 before entry in Japan) we call them back and no one helped us, they said that was our problem, so we slept at the airport on the floor and everything was shut down when we got there.
On the way back to Australia everything was strangely going well until we got to Japan and realised that our Jetstar connection flight was not existing. No one was at the desk for helping us and once again Student universe failed.
I truly recommend to NOT book any flight through this agency. They just want your money and don't care about the circumstances.
Made it easy and affordable to find flights for volunteer trip
The "flexible" table was a great way to see which arrival/departure combinations gave the best deal. I appreciated the quick booking process and quick confirmation. Flight confirmation takes a few minutes to come through, but all pertinent info is clear and readily available.
Booking my flight was very easy and at an affordable price
Saved $150 per ticket and as a student that's a big deal!
Found better prices on flights here than any other website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amelia, thanks for the feedback. We do send out confirmation emails once booking confirmed. Kindly let us know if you still have not received it. Don't forget to check your spam folder too.^_^