StudentUniverseReviews 5,387

It was easy to find the flight I was searching for at a very affordable price.

I had never heard of Student Universe and am prone to anxiety when it relates to booking flights and travel plans. I spoke to Sheen (spelling?) twice who was extremely patient and held my hand the whole time while I booked online and assured me several times that I didn't have to be a student or faculty member, etc. I've already recommended Student Universe to two friends. I was VERY pleased that someone picked up the phone promptly to help me because so many places make it very difficult to reach an actual person. I paid for the priority support but thought long and hard about it because the service was so good to begin with but then the anxiety kicked in and I thought it might be important later on if there was a problem. Very pleased with Student Universe. I would recommend you maybe work harder on getting the word out. No one has heard of you. I just happened across your name in an article about what websites to look at to book a flight online. Thanks!

It was very easy to look for flexible travel dates and finalize the ticket. Thank you

Its the easiest way to continually travel for 6-8 months at 1 week a country.

Initially it was great all our tickets were booked and we were fine with it but then covid hit and we lost our credit (not our fault nor the agencies) but after some fighting we got it back! Then apparently lost it again? After a lot of back and forth emails we got it back but still had to pay in an extra $2000 on top of what we'd already paid 2 years before. This first part was the least of our problems with this agency. The new tickets they had booked us had major layovers so we asked if we could just cancel one of the flights (Texas to LA) and just go from Texas to where we wanted to be, the operator on the phone said it wasn't possible and if we did that they'd say we were a no show and cancel our entire trip. We were about to board our first flight so we were running out of time and the guy said our ONLY option was to buy an entire new round trip and we tried to fight it but we started running out of time very quickly so we started giving our bank details over the phone and before we could finish we were asked to turn off our phones so we never got to finish that purchase. We arrived in Texas and decided to go straight to our airline we were travelling with and ask them if we could cancel that one trip without cancelling our entire trip and customer service said absolutely no problem. So we skipped that one flight and got an email from student universe saying all our flights were cancelled because we missed a flight. We ignored them and called the airline and they said no your flights are all there and nothings cancelled. So basically this agency just wants to rip you off like crazy! Do not use this agency please please save yourself the hassle. They just want to steal your money.

Easy to use website, a little slow at times, though. The savings are huge.

Good rates and well organized customer support with quick response.

I was having so much trouble trying to book a flight using the credit that I had from a previous trip. I called costumer service concerned, alarmed and annoyed. However, the lady on the phone calmly explained to me what was happening and I realized I had made the math wrong. Then, she kindly proceeded to offer options and solutions that could accomodate my itinerary and my budget. By the end of the call I was pretty much satisfied.

Great, no issues at all. The ticket was issued a few hours after completing the purchase with StudentUniverse.

Good ability to purchase the fare I wanted at the best price I could find

Everything was fine except would have liked it to be easier to figure out how to choose seats. Spent a bit of time on that. Went to finnair site, couldn't find place to choose seat. Waited 30 min to chat with someone to find out that I wasn't actually ticketed yet but needed to book seats on American Airlines site? They gave me yet another reservation code for AA.