From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Customer service great! It was very helpful! They were fast!
My experience in the booking process was great and I thank student universe
The booking had a little issue with confirming my card, after calling the office another card was presented and the booking was confirmed thereafter.
Very easy to do business with you, very convenient and explained
Good experience and very cheap deals available. Liked the website
Easy to use cheap booking service for college students
Ticket is costly considering i have purchased it more than 90 days earlier. Also, got less discount
Student universe allowed me to book a last minute affordable flight to see my grandmother on her last day. Very thankful for the ease of this booking experience.
Everything worked out well, was just a little difficult to navigate the website
It was quick to enroll and download the app (although not necessary to use the app). Once enrolled, the airline ticket options presented were very good ($500 cheaper than the airline's site). After booking, quick confirmation, including airline reservation codes, sent in an email.
This was easy and safe form of booking. And simple for reservation. Platform helped me gain discount on the booking.
Comes in clutch for a poor college student. Good prices
Easy and simple great prices
If the flight poses no issues then the 5 stars will remain. Will let you know in July 2023
I bought flight tickets through your website, but when I received then purchase confirmation, I couldn't find the information about the luggage allowance.
Thanks for the feedback! We've submitted a ticket to investigate and our customer service team also sent you an email explaining your baggage allowance. Feel free to contact us if you have any other questions or suggestions!
I was looking for a cheap flight from LAX to Copenhagen to be with my newly wed wife for two weeks and thought it would cost me at least $1500 but we found this site which the flight was only $500 saving us so much to spend on each other.
I purchased from them twice, bought the tickets from Frontier, cheap bla bla bla
When I came to the airport, the Frontier rep told me that there is no ticket so that I have to call 3rd company to find out whats going on when I called them they just told me like my card didn't accept and that I received an email from them :) bull$#*!. I called my bank and canceled that transaction, bought ticket and flight by my self. The second time I tried one more time, :) they gave me the reservation code and in advance before to go to the airport I called frontier :) they said no ticket there :) thank god Bank of America knows how to act against these scammers, I took my money back. StudentUniverse you are on my black list and I will post your website as an scammers in my Instagram and facebook accounts.
Even ONE STAR is to much for you guys. I am legit here is my *******@parviz_america. I don't need anyone's attention but be careful with them! Don't buy or deal...
Can't beat the deals on this site. Flights were almost halved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry you felt that way. We totally understand that flight tickets are quite expensive compared to pre-covid, which was three years ago. However, the same flight departing on the same day shows $1,462 in total if booked directly with the airline. To be fair, you've saved ~$267 with us. On google flights, it states the lowest price was $752 if you purchased on Dec 17th, 2022. We would recommend you search and compare more and find the best deal. Good luck!