StudentUniverse

StudentUniverse is amazing for students on a budget like me. I'll definitely be referring my friends.

Student Universe has a user friendly service and shows the flights clearly. Sends emails quickly with booking confirmation.

Cheaper on some airlines with Prime Student discount that getting directly from the airline. Good customer service.

Found a great price for my trip! First time using this site, so we will see how everything plays out

Lovely experience every time booking with StudentUniverse. Friendly stuff.
Would surely recommended it.

Iam eagerly waiting for less prizes tickets but finally I found a best prize in student Univers.i felt very happy book my ticket through this site

The reservation worked ok, but I didnt not receive an e-ticket. Would appreciate if an e-ticket is also sent to me.

The timer at the top stressed me out. But other than that it was easy to use.

Easy and convenient. I had no issues at all and will use again. I hope the flights go as scheduled.reat thanks.

Booking was fast and accurate I was looking for a one way trip back and they had a great offer

I'm so happy I found this site! I saved so much money to take my daughter to her study abroad!

Very user friendly and very happy with the price and affordable. Easy access and payment option too

Very unsatisfactory customer service. Very unprofessional.

I booked my two-way tickets from Boise, Idaho to Kathmandu, Nepal for December 12 on October 14, which unfortunately transits through Vancouver, Canada. Unfortunately, Canada requires a transit visa - policy which I totally respect but I wasn't aware of until this Sunday. Had I known it even a week earlier, I would have gotten enough time to apply for visa, and it's already late to process visa as I only have 7 working days left until my flight day (they take 19 working days and no expedition option - trust me I tried every possible option).

I totally agree that based on my particular itinerary, my tickets are non-refundable. They restrict me to cancel and even re-route my ticket. I also understands that it is actually traveller's responsibility to manage the visa requirements. But don't you think that not knowing about 1 country's transit visa policy among 196 countries in the world is reasonable enough to be considered for atleast re-routing (in your own airline or the travel agency that provides the so called global service around the world) the tickets for customer's convenience (given that it is only me second international flight)? And, what if the customer were people who don't usually have knowledge how to find such information regarding their flights? And, don't you think, not even offering "any option except for cancelling with just a tax amount and re-reserving a ticket" to a customer with an authentic reason to do so is some kind of loot to customers? I know I might have looked for cheaper fare, isn't that what any students/middle class people would do? Isn't that why your organization exists for? And does the policy really have to be that much strict just for the reason I looked for an inexpensive fare from one of the largest airlines and travel agent? Is it just the money that binds the service provider and the customers? As a service provider, don't you appreciate how we coordinate when the airlines when they are delayed due to your own mistakes, and we JUST understand it? Shouldn't it be as that simple to help your customers back, too?

Really frustrating.

My flight was cancelled 48 hours prior to departure. I called SU to see what my options were and left my number in the call back queue. I also sent 2 emails titled "URGENT FLIGHT CANCELLED WITHIN 48 HOURS OF DEPARTURE", DM'ed them on instagram, and tried calling twice more. It took them 18 hours to call me back (which happened to be 2am) where they only tried calling once, no text, no email, no nothing. In this time, I rebooked a new flight directly with an airline as I realised I could not rely on these imbeciles to do their jobs. As I booked through this agency, the airline could not make any changes to my booking. As such, i'm $1700 out of pocket for a replacement flight. Despite this clearly being SU's fault due to their inability to prioritise bookings based on departure date/time they failed to respond to any of my emails. Two weeks later, I called up and received appalling service where the employee spoke to me as though I was a child and offered nothing more than an airline credit which doesn't even meet the airlines credit policy. An airline credit entitles you to the $ value of your flight which can go towards ANY international route they fly... but SU have decided I can only use my "credit" to rebook the original route... I should have received a refund and an apology for this companies incompetence but instead all they offered was a sub par "credit"

I thought it was safe to book with SU as I am aware they are owned by Flight Centre, but now I would not recommend this company to my worst enemy