Overview
StudentUniverse has a rating of 4 stars from 5,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
Very accessible website and user friendly! This was my first time using it and I would recommend
I was able to call customer service and they were very helpful and surprisingly available for a late night on Friday (US Eastern time)
We got a price to Spain for $1300. It wouldn't go through. We called and were offerred the flight for $1600. Stay away.
I was disappointed with my first booking but on the second try, I successfully booked.
Credid card was declined many times and i were unable to pay the same day as the original price, the next day i got charged 4 dollars more
Hi, sorry that the first few transactions didn't go through. The $4 pending charge were meant to verify the card ($1 each time); it would be returned to your account within 3 business days whether the transactions go through or not. Feel free to contact us if you have any questions.
Very nice customer service they are fast.customer service emails and social media flatforms are easily to get in touch.
Thank you. This has been a seamless experience and I appreciate it.
After 2 1/2 hrs on the phone to StudentUniverse to try to pay for the flight (£723.99) it was impossible to get the flight for the price advertised. I was eventually told I had to pay in US$ (booking a UK originating flight, advertised on a UK website in GB£) at a cost that StudentUniverse could not confirm how much I would be paying,
StudentUniverse post flights at discounted rates and then make it impossible to pay for the flight. I was told my credit card was not PSD2 authorised (I phone Mastercard and it was). The texted backup security code input to authorise payment was rejected by the StudentUniverse website - in short it was impossible for me to pay for the flight.
I was offered a flight which I was told I could pay for by credit card at £957.46.
The discounted rate is to draw traffic to the website, I assume in the hope that people will pay the higher prices for the tickets.
My experience with StudentUniverse will be reported as a formal complaint to Abta
DO NOT USE STUDENTUNIVERSE you have been warned
Hi, sorry that the initial transaction was not successful. Could you contact us via customerfirst@studentuniverse.com with your concern and reservation code? We will have our supervisor review the case. Thanks.
The experience was great, I got my tickets several hours after I booked a reservation, everything was recieved in a timely manner and it was easy
Great experience easy and straight forward. Will use it again
Thanks StudentUniverse, you helped me find a ticket that was $400 cheaper than the next best option with fewer layovers!
Woohoo! We are very excited that you saved $400 with us. Have a wonderful trip!
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brenda,
We're sorry this happened! Unfortunately, our prices are dynamic and subject to change, as with many online travel agencies and airlines. However, we have a lot of discounts on flights to Europe right now! We hope you'll give us a try again in the future and find a deal that works for you.