Overview
StudentUniverse has a rating of 4.1 stars from 5,346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
This was really easy and simple. It helped me so much. The accessibility was amazing
Easy to navigate and good prices. I would recommend and use again.
My husband had an easy time booking our flights to Scotland. Received confirmation email quickly. Overall very happy
Thank you for always being punctual and professional as always
It worked well and I needed to use it for school. It worked well
Ready to fly! Smooth experience thus far! Easy to purchase hopefully the flight goes well
The booking experience is great through studentuniverse.
The prices you find on student universe couldn't get any lower. I managed to found a roup trip from us to India for just 550$ it's a steal deal.
My friends and I were happy to find an affordable flight for our semester abroad and it was very simple to navigate the website and purchase!
I used student universe to purchase some flights and then corona virus happened. Okay, I understand that is not their fault. I had to have student universe communicate with the airline directly about whether I could get a refund, so beware if you ever need to communicate with the airline directly you cannot and have to go through this whole process. Again, not their fault so fine. My boyfriend and I had student universe request refunds for our flight which was cancelled BY THE AIRLINE. They said it can take up to 2 months for the airline to respond, fine. After 1 month I call to check if they have heard back and they say not yet. One month later, my boyfriend got his refund and I still haven't. I call again, and they tell me they never made a request for me. What incompetent staff is working there that the first time they said they are requesting it for both our flights and then the second time I call they tell me they haven't heard back, fail to mention they never made the request in the first place! SO THEN they made the request and let the airline know my travel partner has been refunded, which again I had to wait 2 more months and then I got an email saying they are offering me credit- not a refund. I call again to ask why the airline is only giving me credit when my boyfriend got his full refund. The person I talked to said that the airline still has not answered and that the email was simply stating I have an option to get credit if I want (did not sound that way in the email at all whatsoever) and honestly the staff is so incompetent that I don't know if I even believe that. The person I spoke to would not let me speak to the supervisor. I understand some things are not their fault and the fault of the airline, but the incompetence in handling this was horrendous. Never again will I use this site.
Hi there, we're sorry for the delay and the inconvenience! We noticed your review on another platform and reached out to you directly through that means. We've issued a temporary credit and contacted you directly for next steps to resolve this completely. Please reach out directly if there's anything else we can do.
It's over all good and I booked my flight in my budget and they responded immediately whenever I raised doubt regarding ticket booking. Thank you.
Confusing to get this completely. Need help to understand all of this
I had a pending purchase but I was contacted by StudentUniverse about it and they helped me with care!
I received my booking information although does not show baggage information thank you!
Very easy to book flights and the service is very convenient.
I have good experience so far. Even though I have received booking confirmation, I still haven't got the e-ticket yet.
Give a little more discount for students.
Bcz there is no any big difference between prices for students in this site and remaining sites.
It was good, helpful and quick. I would use this method of booking again in the future.
- Visit Website
- Montvale, NJ, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is awesome! We are truly happy for you. Have a wonderful trip, Hari!