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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Cheap ticket - so happy with that. No reminder/link to check-in, so less happy with that.
Team was super helpful in correcting an error on a ticket and ensuring we got a promised credit due.
It needs to be refreshed and worked as a program. Lags and is very slow especially when trying to use it on a school network. Also needs more airlines along the side such as American.
The booking procedure was smooth however due to high traffic on Website, some issues were observed
It was simple and easy to understand, I would recommend it!
It was a good initiative by introducing good offers for students.
A struggle at first but a struggle that's worth it
^_^...
This has some great prices for students and it's an easy site to use
Unfortunately I have no feedback to offer at this time
Despite the waiting time of the call, I was able to confirm the flight ticket over phone and receive confirmation email after calling. Overall experience is good
I booked student discount option and once I added all information discount price disappeared and actual price deducted from my card.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members