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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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My friends and I were happy to find an affordable flight for our semester abroad and it was very simple to navigate the website and purchase!
My flight home from Europe was lost by student universe and I had to book a last minute flight home for way more money. Not worth the risk of them "losing" your reservation. Calling the airline doesn't help because they just direct you to the unhelpful student universe reps.
My flight was canceled the day my flight is, the hassle that it gives is worse. Stay away from this website. This website will give you headache.
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Good, a little clunky. It was sort of unclear and not working for the login process, still decent though.
Good the experience was good and hopefully more events like this will happen
So excited to get the discounted ticket……… will recommend student universe to my friends
I did not have a lot of trouble. Hidden charges for choosing seats was not a happy thought.
They are so helpful on the phone! They really try out every option to find what works best for you
I am happy with the service through studentuniverse!
The process is smooth despite some lagging, and the instructions were clear enough
The site was down but it ended well. I got my ticket.
I stayed very late for two days to get the discounted prime student ticket... The server is insane
Great saving for travel booking and nice representatives who offered a lot of help!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members