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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Loved everything except paying $100 more 2 days later for confirmation
The experience is smooth and straightforward. I have used this site once before since becoming a student again and I'm amazed at the opportunities at hand!
Hi Cameron, welcome back! Don't forget to subscribe to our emails so you won't miss our latest discounts. Have a great trip!
Super easy to book and take advantage of the deals available on StudentUniverse! Thank you!
Everything run smoothly and the prices really affordable for students like me.
A lots of rooms to improve. Add more flights options should be there while selecting multi city
It was pretty unstable, i try to use the mobile app to see my tickets but it's not appear
Happy with my experience for a great price and easy booking
I never used this site before and i was surprised how easy it was to use.
Thanks StudentUniverse, you helped me find a ticket that was $400 cheaper than the next best option with fewer layovers!
Woohoo! We are very excited that you saved $400 with us. Have a wonderful trip!
It was easy and quick to find a flight with flexible days for the best price.
Although we have used aggregators for our flights for a number of years, we were new to Student Universe. Our flights were booked successfully after phoning the very patient customer service representative.
I almost never write negative reviews. But awhile back while traveling on a very tight budget, i accidentally booked a flight for a day later than i needed. With a 10 day notice on a cheap domestic flight, i surely thought id be able to change it. But, student universe responded with "we're sorry we can't help you because your ticket is restricted." Had i booked the same ticket directly with the airline, i would have been able to change it no problem. There were 10+ options for the same flight each day. When i asked customer service to elaborate on who's policy it was, they literally responded with the same thing! I would give this zero stars if i could because this organization is lazy and unhelpful.
Hi Landon, sorry you felt that way. Some airlines publish different types of fares and usually cheaper ones mean more restrictions in terms of flight change, flight cancellation and etc. Unfortunately, your ticket is one of these - partially used ticket and non-changeable and non-refundable. We follow the airlines guidance regarding change/cancellation policies.
Did what I needed! Great customer service. Got my flight.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William, thanks for the review. Could you tell us more about the $100? We do not charge our customers more than the amount on the receipt after booking confirmed. We appreciate if you could share more info with us.