Overview
StudentUniverse has a rating of 4.1 stars from 5,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
Had few challenges with choosing seat. It kept repeating the step
Great thanks ##############################################
I am very happy that I got immediate response and also my ticket was confirmed
The website advertised reduced prices for students when in fact I paid the normal amount if not more than I would purchasing through the company itself. Furthermore the website was in USD rather than AUD which creates a significant price difference (Almost DOUBLE). The website only made me aware of this after I paid :(
This is my first time using the site. I booked a flight for my college student to come home for Thanksgiving. I'll update my review after he gets home.
I had a problem with buying a ticket but I finally managed to do it!
And after I switched it was okay bdbfbdbbfbfbfbfbbfb
I'm not a frequesnt flyer whatsoever, so I'm glad I was able to find a cheap ticket so easily. Definitely the most affordable options I've found. Thank you for the wonderful service <3
I had a good experience talking with agents associated with student universe. I appreciated the patience they had and also their willingness to accommodate me.
It needs to be refreshed and worked as a program. Lags and is very slow especially when trying to use it on a school network. Also needs more airlines along the side such as American.
I and some of my friends have to change our flights from Buenos Aires to Thailand today due to the corona Virus. The first thing is SU is offering to change flights without cancellation and changing fees if it is bc of Coronavirus. But they pretend to not know about Convid by not asking us the reason to charge us a 150$ fee each. We had to cite the policy on their website to avoid paying this 150 fee
Then one of my friends successfully changed the flight with 70$, which is a good thing. But after that,, every one of us was charged different fees due to some bs reasons they made up. I was charged 210 for booking the ticket late while some of my friends, who booked their tickets 1 week later, were charged 150 and 178. I questioned the fee and was told that the booking date was not the reason, it was because some classes are out seats and we had to pay more to update our class. Then they offered me 150$ fee like nothing has happened. The funny thing is we ended up having the same class, while the price on their website decreased, I guessed the flight was not full as they told me. So I'm not sure we're ripped off or not but I feel like the fees they asked based on nothing but arbitrary numbers popping up in their head. And the whole experience to me was like we were bargaining for some groceries at a market instead of buying flight tickets from a credible flight agency. Unless this event is explained to us clearly, I'm pretty sure no one in my school would use SU again.
I compared many ticket booking websites, and Student Universe offers a quite comparative price. But there are still too many pay options.
I have me a very good experience booking with student universe. The website had good flight options at good prices and they were easy to pick. It was very easy to navigate
Website pricing page was as user friendly as any. Followup and confirmation were prompt and accurate.
I'm taking a trip to Australia on a working holiday visa and this site found me a one way ticket for $500. That's way cheaper than I'd expected to get all the way to Aus.
The booking was pretty easy and straightforward. I am glad that I chose Student Universe DESPITE the negative reviews I saw on various traveler websites. I am glad that I booked my tickets through Student Universe.
We booked airfare to and from Scotland but with two different cities in Scotland (Arrive Glasgow and Depart Edinburgh) StudentUniverse got the reservations right. No fuss!
The flight services offered by StudentUniverse is very affordable.
Got stuck in Thailand because if this company's incompetence. My flight was delayed so I rebooked with the agent just to be told by the airline that the ticket wasn't confirmed and I cannot travel. Every time I called them there was a 90 minutes wait and international call charge AVOID AVOID AVOID
Hi there, we're sorry about this! Without more info on your booking information, we're unable to look into what happened here—would you be able to send us your reservation code or invoice number so we can look into this and help make things right for you?
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- Montvale, NJ, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, we're sorry you felt our policies were not transparent. With airline policies and governmental restrictions changing almost daily, it has been difficult to keep everything up-to-date, but please know that we have been doing our best.
In no way would we try to pretend not to know about the coronavirus—it's the main thing on our minds right now too! The cancellation fee was probably quoted to you if you had asked about a refund, rather than cancelling for a credit. The reason why you and your friends probably had different fees when changing is due to fare differences. When you change a flight—even if the airline has issued a free change waiver, which many have—you still need to pay any fare difference between your old flight and the new one. This is standard across the travel industry, and as supply and demand of flights was changing rapidly throughout March and April, flight prices were changing too. The fares may change at any time, which is why some of you paid more or others less. There are more classes for seats on the backend than just Economy, Business, and so on. For example, an airline might sell a number of seats at $100, a few more at $150 and so on. So if one "class" (i. E. all the ones at $100) are sold out, the price may change and fluctuate as airlines adjust to the demand. Hopefully that helps explain it a bit more and we're sorry the process isn't more straightforward! Unfortunately, in times of a global pandemic, things are a bit hectic and changing all the time. We hope you'll let us know if there's anything else we can do for you.