Overview
StudentUniverse has a rating of 4.1 stars from 5,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
It was an easy experience booking my flight— I found it through SkyScanner and was able to book from there. Received my confirmation the next day.
I have booked with 4 days risk free booking and might have to adjust one ticket out of the two and hope to see cooperation from the team in future.
Very interesting app I always pay my tickets from here and they were cheaper. But I noticed this days the tickets became so high but I still recommend it to others.
Service was great! Very easy and helpful would greatly recommend to other students in need of cheap flights when they need to travel. Overall great experience!
This was my first time booking with Student Universe. All other booking sites prices were some what more pricier. I really would recommend family and friends to book with student universe.
Booked my upcoming trip with ease and quickness. Had no problem at all. Even had better prices than other major websites around. Will definitely book all my other trips on StudentUniverse.
Good price - easy check out; integration with my booking to airline was a bit bumpy, so had to login on carrier site after to confirm my reservation.
Otherwise: quick and easy.
Pretty easy to use and the website is solid. Overall would use again.
The process was fast and easy but the fares were not very great.
The experience was very great and I recommend others to use student universe
Great experience, it was really easy and i did not have an issue.
DON'T DO IT. They WILL scam you, you WILL lose money, they WILL NOT care. I had to change my flight to include my sister who is too young (12) to add on via student Universe. They told me I could have a refund but gave me a $517.99 credit to use with American Airlines. I found a flight on AA's website that worked for us for $460.99 each and was excited when I found the same one on Student universe for the same price. I was going to call them to redeem my credit and schedule my sisters flight through AA (and call to tell them we were together)... well the lady rudely told me that flight didn't exist at Student Universe until I asked her to check again because I was LOOKING at it and had been for an hour. She then happened to find it and told me she could redeem my coupon and my remaining balance would only be $107.97? Extra money for a cheaper flight? They made me pay $625.96 for a flight that I could've purchased straight from the website ( and even American Airlines website) for $460.99! I was told that that was for new customers only... yet I could purchase it on my own for that price but they charged me $110 on top of the $517.99 that I had already paid for a cheaper flight. Way to scam a broke college kid. What a pathetic company. Imagine getting the chance to march in the Rose Bowl Parade and being miserable about it because you chose to try a student friendly booking company. With my luck, the ticket will be fake too!
Hi there, we do apologize for the confusion. I understand that one of our team members called and was able to help explain this to you. Unfortunately, credits must be redeemed for the same type of ticket as was originally purchased, and not all of the fares on AA's website are available for credit purchase, which is why the fare was higher. We were able to refund some of the fare difference for you, but we apologize for the confusion with the policies. Please let us know if there's anything else we can do for you!
I booked with Student Universe in January 2020 for flights in April 2020. Then Covid happened in March and I wasn't able to get a refund, just travel credits with Virgin.
When I called to use these credits, I was told that my credit was actually less than the amount I paid. Even though I have a copy of the invoice and email correspondence stating otherwise. After some to and fro, I was eventually able to get them to acknowledge the correct amount, which is more than they were willing to accept prior.
I then tried to book flights with them, but was restricted by which flights I could book. Apparently, my credits only apply to certain types of fares. The problem is, you can't tell which fares will be accepted from their website, you just have to call and pray the flights you pick will make it through their tight conditions.
The prices for each flight fluctuate depending on the person you're speaking with too. Worst of all, if I don't use all my credits on the one transaction, I forfeit the balance. I suppose Student Universe keeps the rest. I don't think I've ever experienced such bad customer service and a more painful booking experience.
Hi David, we are sorry you had that experience. Could you DM us your reservation information so we could have our supervisor review the case? We truly understand that using travel credits/vouchers caused by the pandemic is not easy, but we are always trying to provide the best service under different airlines' restrictions and limitations on rebooking flights. Prices vary by availability as well. Just to clarify, we do not keep the balance as it is with the airline. Feel free to contact our customer service team again and we will help you make the best use of your credits.
Got a great deal thanks to studentuniverse and it was super easy to use
Website didn't work the first time, it kept spinning. Tried again a day later and was able to get it to function.
I am very pleased to your service. I use your company next time again.
StudentUniverse has the best deals from all of the sites I looked at. They give you the full price upfront, no hidden fees. I can go to Europe on a budget thanks to StudentUniverse!
Saved so much money and got confirmation right away. I am so happy with the whole process. It was so easy to find a flight and there were so many options to choose from.
I love student universe! I would not be able to travel as much as i do without this site! I tell all my friends to sign up and they cant believe the deals themselves!
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elsa, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!