Overview
StudentUniverse has a rating of 4.1 stars from 5,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
"What are my legal rights for obtaining cash refunds from trips cancelled due to COVID?
When you purchase an airline ticket, you agree to certain terms and conditions set by the airline, and if purchased through us, StudentUniverse..."
Booked a ticket has a Transferring between HND and Narita but Japan doesnt allow tranfer.
Called Studenuniver they answer very simple to me that " this ticket are eligible for refund / change".
They confirm the ticket still valid, so we came to the airport but the airport cancelled our ticket and left us at the airport after 1 domestic transit.
Once I figured out how to use the system it was fine. There should be a way to pick 3 or 4 flights to compare them side by side, instead of getting out & back in over & over.
The experience is smooth and straightforward. I have used this site once before since becoming a student again and I'm amazed at the opportunities at hand!
Interface is easy to use, however, it would be great if the website could also show the total number and weight of permitted checked and cabin baggages for ease of reference.
Thanks for the review! We will take your advice into consideration! Currently, we only display the number of free checked bags or how much it would cost.
No discount code given. Called and student universe could not help with issue at all.
Student Universe consistently provides cheap prices! Booking was a breeze, you just have to wait a day or two for the airline to send you a confirmation email.
Yes I agree with the confirmation of booking please proceed for further procees waiting for the e ticket confrontations. Please proceed for further process
Great prices so far. I have not travelled yet but will check if everything works out and will definitely recommend SU to others
Booking airline tickets with Student Universe was easy. When I made an error the customer service department made every effort to ensure everthing was perfect.
It was very convenient to complete the booking with all the information provided in the email sent to all participants.
I waited on hold for exactly 8 hours and 26 min before Student Universe disconnected the call. My flight is booked for 3/15 and need to cancel due to Corona virus but have no way to get a hold of anyone at Student Universe! This company needs to have a way to cancel online or PICK UP THE PHONE! Unbelievably horrible customer service even in light of chaos of COVID-19. I sent a FB messenger and still no reply.
Hi there, we sincerely apologize for the delay as we are experiencing extremely high call and message volume due to the coronavirus outbreak. We received thousands of messages at once and have not been able to provide the level of service we would have liked. We do have a cancel online button via the My Trips page which can be used at any time. If you haven't been helped yet, feel free to DM us your reservation number on here and we'll take a look at your situation.
It was super easy to find the cheapest flexible flights and being a student the discount was extremely helpful, it was about $400 cheaper than anything i could find on Expedia. Life saver for real
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
This was the 1st time I bought my ticket here and I was very happy with the price and easy processing. Much better than Expedia!
I'm always skeptical of apps that claim to cut costs of travel because there are often hidden fees and expensive mandatory accommodations, but I actually saved money booking from Zurich to Boston.
Thanks for the kind review! Our flight deals between the US and Europe are very popular as they are super cheap. Have a great trip!
When I was checking out on the Australian website it changed me to the US website and then the cost said $190 and it turned out to be $280 because of the conversion as well as a conversion fee? Very bad service the guy on the phone was rude and said 'I didn't force you to book it' and said it was my fault for not double checking the website. It is obviously a scam site because why would it transfer me onto the US site from the Aus site. ALSO THEY WOULD NOT SEND ME MY TICKETS! I had to call the airline to ask them to send me the tickets because studentuniverse just kept sending me the same confirmation email without tickets.
Hi, sorry this happened. Once the flight is booked, we will send out a confirmation email with airline booking number(s). With that number, you could go to the airline's website to check flight info if needed. When it is ticketed by the airline, you will also find your e-ticket number in the "upcoming trips" in the account. Again, we are sorry you were directed to the US site and paid with different currency. Please reach out to us again ustomerfirst@studentuniverse.com, and we will have a supervisor review your case. Thanks.
My experience of Student Universe was offering discounted airfare and travel deals and the affordability and exclusive discounts available through your platform
I would suggest to use this website. It's really convenient to compare prices and get the job done quickly.
Easy to use and work thro' simple as 1, 2, 3. Would recommend this website to anyone student or non student and use in the near future for all my flights
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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