StudentUniverse has a rating of 4 stars from 5,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
I had problems with payment but the staff at the call centre were very helpful and provided much assistance in aiding me to sort out the issues I was having.
It was super easy to find a good flight, and gives all the details and baggage requirements and you can find everything quickly. It's also much cheaper than anywhere else.
I was needing to book a last minute flight from chic to london and thought it'd cost me a fortune. SU saved me about 60%. I'll definitely be checking back
I will never book with Student Universe again. I booked a trip to Istanbul way back before any terror attacks began. As soon as they started, I called to cancel. I was told there was nothing that they could do, as Turkish airlines claims there is no threat traveling to Istanbul. Then the airport I am supposed to fly to was attacked. Again, I was told that there was nothing that they could do. I quote the state government website, "In light of the July 15 coup attempt and the resulting potential for interruptions to travel and daily life, we suggest U.S. citizens reconsider travel to Turkey at this time. This replaces the Travel Warning dated July 16,2016." Despite this and Turkey's declared three-month state of emergency, Student Universe refuses to give me a refund. I am a solo female traveler. This company targets students such as myself. Clearly they focus on students not to help broaden cultural perspectives, but rather to steal their money and take advantage of their courage to attempt to explore the world safely. I am extremely disappointed in this company and will continue to spread the word about this unfortunate inability to keep their customers safe.
Marilyn, we appreciate you taking the time to share your concerns. Our ability to refund passengers is based on the waivers issued by the airline when incidents occur. In this case, Turkish Airlines issued a waiver for cancellation/refund but was limited to tickets departing Jul16-July20, after which normal ticket restrictions would apply. The FAA travel ban for US citizens was also lifted shortly after it was issued as well, thus airlines such as Turkish Air are not liable for any cancellation/change fees for transactions outside the window covered by their waivers. If you could private message us your reservation code, we can further investigate any other options that might be available in this case.
Very easy to book! I even had to change the airport I flew out of and it was a quick 15 min phone call to get it sorted. The agent was extremely kind and helpful.
The site is easy to manage and navigate, and it really is the best option out there for reasonable flights.
The extra pricing for specific seats meant I spent more than I thought I would. I did not appreciate the price increasing by almost $100 due to hidden extra payments.
The site is very useful for students. I have booked tickets for very reasonable price where I got round trip
Amazing experience with Student Universe.
I visited many websites, it was pretty easy to use, response was great aswell. Coo-operative staff and excellent response.
StudentUniverse was an easy and efficient way to book my trip! Zero troubles with the website and would recommend to any other students needing to book flights.
Wonderful great price and easy and fast booking. Compared all the competitors.
-Booked tickets no worries.
-Then covid hits and couldn't fly out, was told by them they keep the credit for future travel and that I had 12 months to rebook. I ASKED for a confirmation email which I never recieved.
- called them later on before the end date and once again they confirmed credit is there not worry, again I Asked for confirmation email which never recieved.
-called them a month later only for them to tell me the credit is lost now. What a piece of $#*!s!
I didn't learn the first time so I went with them again, Booked new tickets but they made a typo in the name, called to correct it and said no worries that would be 30 bucks, a day later I get an email that they now want to make a new booking and for me to pay the difference of 300 dollars as the airfare is more expensive now. What a load of $#*!.
STAY AWAY PEOPLE!
Hi, could you please send an email to customerfirst@studentuniverse.com with your reservation code and login email address? We will have our supervisor review your case. As for the typo in name, we are truly sorry about that, but usually it is the passenger who inputs the name in the info and we will not change your profile name unless the user requests it.
I've heard and read a ton of horror stories about student universe which initially had me quite nervous, but my study abroad program offered me a flight voucher that could only be used through them so I had no choice. After booking my flight through studentuniverse, I received 2 confirmation emails but I didn't hear anything after that. The one thing I would suggest is making sure your ticket is validated with the airline via your respective airline website. For me, I flew united, so i was able to check through the website & app on my phone. Once you see "place confirmed" or something of the sort, you're officially in the clear. But overall, I had no problems. After your ticket is confirmed, everything else can be done via your airline (changing seats, requesting a meal, viewing capacity, paying for baggage/additional baggage & etc). Flights both to & from Paris went smoothly. Thanks studentuniverse and CEA-CAPA for providing that flight voucher. Saved nearly $1,000+ on a roundtrip non-stop flight ticket.
Hi Myles, thanks for the review. Sorry that you heard many unpleasant stories, but 4.6/5 (6,057 reviews) says it all. Different airlines publish different types of fares; for instance, basic econ class does not allow change/cancellation. Other types may allow change/cancel for a fee. Therefore, we suggest our customers double check the information we present in order to select the type desired. Besides exclusive student prices, we give away promo codes to help save more, so don't forget to subscribe to our emails or refer us to your friends to get more codes!
It is really nice for less earning people or a student. I am very much satiesfied of your service. Please let me know about all trips of student universe. Thank you..
Took me three attempts to buy tickets, but after that the process was good. I just don't know what it means when the website said "The airline couldn't confirm the flight."
I'm not sure of the total was supposed to be but it wasn't $50, ended up being closer to $150. Not really mad about it though as it's still cheaper than regular last minute flights.
Every time I refreshed the website flights would disappear it would never have the same flights which made it difficult if I was looking for something specific
Hi Carly, sorry you felt that way. Some deals do get sold out immediately. Our fare update comes from the airline itself that is why our system checks for the current ticket price when you hit "select". Please note that prices are dynamic and may fluctuate in accordance with airline inventory. Purchasing flights online are on a first-come-first-serve basis. We cannot guarantee the fares and seats unless they are charged and ticketed.
Found out recently about Student Universe and I just realized how much I missed out on using your service for the first year of my studies. I am impressed!
Answer: Anyone can book a flight with us, but we do have exclusive discounts just for students. Just verify your student status and you can unlock our best pricing!
Answer: Hi Kathy, anyone above legal age can book flights and hotels on StudentUniverse (web & app). Verified student members get access to all fare types, while others will be able to search and book the corresponding fares, such as youth, adults, faculties, and even guests.
Answer: Hi Roscoe, we have offices located in the US, the UK, Canada, and Australia. You can also visit our websites based on your location and currency preference. If you need assistance regarding your booking, feel free to contact our customer service. Thanks!
Answer: Hi, please contact our customer service for more info regarding upgrades. Thanks!
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