Overview
StudentUniverse has a rating of 4 stars from 5,438 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
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I recently booked a flight from California to Hong Kong through StudentUniverse.com, and I must say I'm thoroughly impressed with their service. The booking page was clear and straightforward, making the process seamless. What stood out to me was their thoughtful addition of information on purchasing an eSIM card for Hong Kong, which I found incredibly helpful. And let's not forget the most important part - the student discount! Their prices were significantly cheaper than other websites I checked. Highly recommend!
Great prices and a good calendar flexible dates for people's experience. I didn't even get a single check-in bag for my trip, for a 1700$ trip... It would have been great if there was at least one check-in bag included in the ticket.
Emjoyed your service, thank you because it had amazing discounts for students and since I am a student of St. John's University I got happy they could provide me good discount
Booked international travel through online portal ( redirected from google search). The confirmation did not appeared on airline app ( may be we could not wait even 24 hours from initial booking time and became anxious). Called customer service and the representative on the call swiftly resolved it and ensured while still on the call that booking confirmation is show on airline site. Excellent.
I almost never write negative reviews. But awhile back while traveling on a very tight budget, i accidentally booked a flight for a day later than i needed. With a 10 day notice on a cheap domestic flight, i surely thought id be able to change it. But, student universe responded with "we're sorry we can't help you because your ticket is restricted." Had i booked the same ticket directly with the airline, i would have been able to change it no problem. There were 10+ options for the same flight each day. When i asked customer service to elaborate on who's policy it was, they literally responded with the same thing! I would give this zero stars if i could because this organization is lazy and unhelpful.
My son has had a ticket for weeks for international travel. The departure city has changed once. The departure date and time has changed three times and all three show at Studentuniverse as if they are active, i. E., one does not overwrite or negate the old itinerary. Was shocked when he received a message today claiming his departure was over three hours ago, not midday tomorrow as on the itinerary we have in front of us. The airlines appear to agree with us. In fact, the flight number on the latest shocker itinerary does not exist at the airline. Guess we'll go to the airport tomorrow and hope for the best. Held on the phone for an hour and "time since you placed your call" just kept getting pushed back every 10 minutes or so. Would not ever use them again and will let the travel agent who recommended them know.
Hi there, we're sorry to hear of this, as this should not have happened. Can you please DM us on Sitejabber with your email and reservation code so we can look into this and make this right for you? In the meantime, you should be able to use the airline reservation code provided when you initially booked your flight to sign in on the airline's website and view the most up-to-date itinerary.
This is an absolutely fantastic way for students to get lower price tickets. The entire process was quick and easy, I ordered my ticket last week and I already have my ticket and my airlines app. It is absolutely fantastic, and the deals that they have with prime student make it even better.
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G o o d i do not know what to write please excuse me
G o o d i do not know what to write please excuse me
G o o d i do not know what to write please excuse me
G o o d i do not know what to write please excuse me
Got the tickets at a very reasonable price. Thank you Student Universe
The experience in making this reservation cannot be easier
I booked my flight for the very first time and did not have to take help.
I have many time been amazed at the service provided by Student Universe, and I'm not a student! I'm just a hard working person who sometimes needs to travel at the best value for my money and time again I've found results and excellence through this platform and service. When I did have a glitch, I called in directly and promptly had a living person to help me, she was kind and knowledgeable and able to resolve my problem. I have told many about Student Universe and will continue to do so. Thank You so much!
It was a smooth experience for me. I had used Student Universe before multiple times and they are one of the best 3rd party websites for booking flights, offering considerable discounts for students. I have had pleasant experiences on pretty much all of bookings I have made, barring maybe one. I would totally recommend Student Universe to other people.
My flight home from Europe was lost by student universe and I had to book a last minute flight home for way more money. Not worth the risk of them "losing" your reservation. Calling the airline doesn't help because they just direct you to the unhelpful student universe reps.
Student Universe is my first choice for looking at travel options when I need to travel (only wish that my student budget allowed me to travel for fun). This was the first time that I'd ever experienced an issue in 8 years of using Student Universe with booking, and it was quickly resolved with a phone call. So long as I'm a student, Student Universe will continue to get my business.
Easy to book tickets. The fare is cheaper than majority of the booking websites.
Really good and straightforward and very helpful, it was accessible too
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Landon, sorry you felt that way. Some airlines publish different types of fares and usually cheaper ones mean more restrictions in terms of flight change, flight cancellation and etc. Unfortunately, your ticket is one of these - partially used ticket and non-changeable and non-refundable. We follow the airlines guidance regarding change/cancellation policies.