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StudentUniverse

Overview

StudentUniverse has a rating of 4 stars from 5,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.

service
109
value
106
shipping
59
returns
75
quality
93
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Instant Feedback

7,001 reviews
How would you rate StudentUniverse?
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Indonesia
1 review
0 helpful votes
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Yes
September 29, 2024

Thank you for confirming my ticket order, I am very happy. Thank you

Date of experience: September 19, 2024
Illinois
1 review
0 helpful votes
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Very easy process
September 6, 2024

It was easy to get the ticket from them, even the customer service team was very supportive. I appreciate them

Date of experience: August 27, 2024
Virginia
1 review
0 helpful votes
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Straightforward
September 29, 2024

Saved money, saved time, delivered quickly
Saved money, saved time, delivered quickly

Date of experience: September 19, 2024
Wisconsin
1 review
0 helpful votes
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Initially booking was great and I did get a better price. However, when I wanted to change my return flight by a day, it would have been a $2,000 difference - this is about as much as the round trip flight to Athens. When I called United Airlines to try to change it with them - they could do it for almost no charge, but since I had booked with Student Universe, they did not have the power to make that change.

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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-
September 29, 2024

Just booked online easily. Hopefully will be a legitimate flight.

Date of experience: September 19, 2024
Minnesota
1 review
0 helpful votes
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Best prices
September 29, 2024

The website is slow so it took a lot of time to load new search locations

Date of experience: September 19, 2024
Oman
1 review
0 helpful votes
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It was good.
September 29, 2024

It's too early to say anything before travel. How my journey is going.

Date of experience: September 19, 2024
Texas
2 reviews
0 helpful votes
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Efficient
September 29, 2024

Your service has been reliable and efficient. I am happy to choose you again.

Date of experience: September 19, 2024
New York
1 review
0 helpful votes
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Takes a bit long to get the confirmation
September 29, 2024

Overall booking experiences was fine but it takes a few days before getting the confirmation email.

StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 19, 2024
Wisconsin
1 review
2 helpful votes
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Good customer service
June 30, 2024

I think the insurance pop to quick, not sure how, I was not able to review my purchase before paid.
What impress me the most was the fast response to my email inquire, request me to call800 number, I did talk to a "person" with almost no time waiting in line and I supposed to get a refund in 10 business days

Date of experience: June 20, 2024
North Carolina
1 review
0 helpful votes
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Helpful but confusing
April 26, 2024

I was able to get my ticket and find my flights extremely well. However, it was confusing while checking out because there were so many other options like phone plans and baggage protection. I could not tell when i was finished checking out. I also am unable to see my ticket fully which can be stressed.

Date of experience: April 16, 2024
Ohio
1 review
0 helpful votes
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Good deal
September 26, 2024

More help full for international students, Good discount, book as early as you can.

Date of experience: September 16, 2024
Japan
1 review
0 helpful votes
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They changed my reservation 7 days before we were flying from Australia to Italy with 3 days stops in Japan, Osaka. The custom stopped us as we didn t hold any VISA.( you must make a request for the visa only 14 before entry in Japan) we call them back and no one helped us, they said that was our problem, so we slept at the airport on the floor and everything was shut down when we got there.
On the way back to Australia everything was strangely going well until we got to Japan and realised that our Jetstar connection flight was not existing. No one was at the desk for helping us and once again Student universe failed.
I truly recommend to NOT book any flight through this agency. They just want your money and don't care about the circumstances.

StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 19, 2023
New York
1 review
0 helpful votes
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Second Time Great Experience
April 13, 2024
Updated review

I am purchasing tickets second time from this website. I had a need to speak with one of your representatives Mark and he was very kind and patient to answer all of my questions and book me the flight.

I will definitely purchase with you again.

Thank you

Date of experience: April 3, 2024

Very satisfied with the customer service
March 24, 2023
Previous review

Very satisfied with the customer service

Date of experience: March 24, 2023
Colorado
1 review
0 helpful votes
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Easy way to plan travel
April 7, 2024

This is an easy site to navigate while searching for flights, hotels and other travel plans. I had plenty of options to select from. I felt their prices were competitive if not lower than other outlets. I would use student universe again for any travel plans.

Date of experience: March 28, 2024
Massachusetts
1 review
0 helpful votes
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Overall decent
May 8, 2024

The booking process was streamlined, however, one thing that I wish was that all flight options available would be seen after you first initially choose the departing flight, not just the ones associated with that airline.

Date of experience: April 28, 2024
California
1 review
0 helpful votes
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Took a lot of time to confirm my details which eventually led to my flight charges increasing before they could book.

Date of experience: August 22, 2024
Australia
1 review
0 helpful votes
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Poor Communication
January 4, 2022

No communication provided for significant flight time changes. Occurred for both outbound and inbound flights in one trip.
Trip changes only found the day before when checking in individually using booking numbers with respective Airlines.

Date of experience: January 4, 2022
Rachel B. StudentUniverse Rep
over a year old

Hi there, we apologize that you didn't get our emails alerting you of a schedule change. We always recommend signing up for airline alerts as well, so the airline can contact you directly, especially during the holiday season when flights are subject to change last-minute. If there's anything we can do for you at this point, please feel free to reach out directly and we'd be happy to help.

Washington
2 reviews
0 helpful votes
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Great for students who require travel!
July 3, 2024

I appreciate the pricing! Definitely the only site that does what it says it does, which is provides better pricing for travel; making easier for our college student to come home.

Date of experience: June 23, 2024
Pennsylvania
1 review
0 helpful votes
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Booking review
September 28, 2024

It was a great booking experience. Everything went smoothly

Date of experience: September 18, 2024