StudentUniverse has a rating of 4 stars from 5,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
It was easy to get the ticket from them, even the customer service team was very supportive. I appreciate them
Saved money, saved time, delivered quickly
Saved money, saved time, delivered quickly
Initially booking was great and I did get a better price. However, when I wanted to change my return flight by a day, it would have been a $2,000 difference - this is about as much as the round trip flight to Athens. When I called United Airlines to try to change it with them - they could do it for almost no charge, but since I had booked with Student Universe, they did not have the power to make that change.
The website is slow so it took a lot of time to load new search locations
It's too early to say anything before travel. How my journey is going.
Overall booking experiences was fine but it takes a few days before getting the confirmation email.
I think the insurance pop to quick, not sure how, I was not able to review my purchase before paid.
What impress me the most was the fast response to my email inquire, request me to call800 number, I did talk to a "person" with almost no time waiting in line and I supposed to get a refund in 10 business days
I was able to get my ticket and find my flights extremely well. However, it was confusing while checking out because there were so many other options like phone plans and baggage protection. I could not tell when i was finished checking out. I also am unable to see my ticket fully which can be stressed.
They changed my reservation 7 days before we were flying from Australia to Italy with 3 days stops in Japan, Osaka. The custom stopped us as we didn t hold any VISA.( you must make a request for the visa only 14 before entry in Japan) we call them back and no one helped us, they said that was our problem, so we slept at the airport on the floor and everything was shut down when we got there.
On the way back to Australia everything was strangely going well until we got to Japan and realised that our Jetstar connection flight was not existing. No one was at the desk for helping us and once again Student universe failed.
I truly recommend to NOT book any flight through this agency. They just want your money and don't care about the circumstances.
I am purchasing tickets second time from this website. I had a need to speak with one of your representatives Mark and he was very kind and patient to answer all of my questions and book me the flight.
I will definitely purchase with you again.
Thank you
Very satisfied with the customer service
This is an easy site to navigate while searching for flights, hotels and other travel plans. I had plenty of options to select from. I felt their prices were competitive if not lower than other outlets. I would use student universe again for any travel plans.
The booking process was streamlined, however, one thing that I wish was that all flight options available would be seen after you first initially choose the departing flight, not just the ones associated with that airline.
Took a lot of time to confirm my details which eventually led to my flight charges increasing before they could book.
No communication provided for significant flight time changes. Occurred for both outbound and inbound flights in one trip.
Trip changes only found the day before when checking in individually using booking numbers with respective Airlines.
I appreciate the pricing! Definitely the only site that does what it says it does, which is provides better pricing for travel; making easier for our college student to come home.
It was a great booking experience. Everything went smoothly
Answer: Anyone can book a flight with us, but we do have exclusive discounts just for students. Just verify your student status and you can unlock our best pricing!
Answer: Hi Kathy, anyone above legal age can book flights and hotels on StudentUniverse (web & app). Verified student members get access to all fare types, while others will be able to search and book the corresponding fares, such as youth, adults, faculties, and even guests.
Answer: Hi Roscoe, we have offices located in the US, the UK, Canada, and Australia. You can also visit our websites based on your location and currency preference. If you need assistance regarding your booking, feel free to contact our customer service. Thanks!
Answer: Hi, please contact our customer service for more info regarding upgrades. Thanks!
Hi there, we apologize that you didn't get our emails alerting you of a schedule change. We always recommend signing up for airline alerts as well, so the airline can contact you directly, especially during the holiday season when flights are subject to change last-minute. If there's anything we can do for you at this point, please feel free to reach out directly and we'd be happy to help.