Overview
StudentUniverse has a rating of 4 stars from 5,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
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The booking experience was very satisfying. Easy. And user friendly
Heard about student universe on social media. Easy to use!
The website is incredibly easy to navigate and very straightforward. It is professional and I felt reassured from the start that everything was legit and above-board. I wanted to fly Lufthansa, and I was a little worried that they wouldn't have anything with that airline, but Student Universe had MULTIPLE options on my flight days! The deals that their team found were incredible- I think I saved over $500 on a roundtrip ticket to Europe!
Prices were $500 cheaper than anwhere else, customer service was extremely helpful with questions about flight connections and checked baggage. For my first time using Student Universe, I will absolutely be using it in the future!
I found best deal for my flight. It provides great discounts especially for students.
Student Universe gave me a great deal and was quick to respond when I hadn't received my flight info.
It was refreshing to find such good deals for my travel needs.
I was thoroughly impressed with the customer service provided by the representatives. They were not only responsive but also exceptionally helpful in addressing all my queries and concerns, ensuring a smooth booking process.
Went super smooth and got everything settled, was nice to be able to use SU
Even when paying extra for a flexible ticket, Studentuniverse is anything but flexible. Any slight changes will cost ridiculous amounts of money on top of a $50 StudentUniverse fee (even for a flexible ticket).
Spend your money buying tickets directly from the airline, at least you get decent customer service in return.
Edit: there was a flex option added. This is not the first time I'm encountering problems with your company. Please take to heart what hundreds of people are saying about your customer service. Maybe then you can start to improve your company.
When I will get tickets? Everything is good and smooth nice.
Air Europa has no record of my reservation and that is very worrisome
Please do not purchased any flight ticket through this company, the customer service is literally the worst I have ever experience. Couple agents gave me a series of stories in terms of delaying the process of refund, empty promise on the call back/follow up. Ridiculous sad, I won't recommend anyone to fly from them!
I recently booked a flight from California to Hong Kong through StudentUniverse.com, and I must say I'm thoroughly impressed with their service. The booking page was clear and straightforward, making the process seamless. What stood out to me was their thoughtful addition of information on purchasing an eSIM card for Hong Kong, which I found incredibly helpful. And let's not forget the most important part - the student discount! Their prices were significantly cheaper than other websites I checked. Highly recommend!
Great prices and a good calendar flexible dates for people's experience. I didn't even get a single check-in bag for my trip, for a 1700$ trip... It would have been great if there was at least one check-in bag included in the ticket.
Emjoyed your service, thank you because it had amazing discounts for students and since I am a student of St. John's University I got happy they could provide me good discount
Booked international travel through online portal ( redirected from google search). The confirmation did not appeared on airline app ( may be we could not wait even 24 hours from initial booking time and became anxious). Called customer service and the representative on the call swiftly resolved it and ensured while still on the call that booking confirmation is show on airline site. Excellent.
I almost never write negative reviews. But awhile back while traveling on a very tight budget, i accidentally booked a flight for a day later than i needed. With a 10 day notice on a cheap domestic flight, i surely thought id be able to change it. But, student universe responded with "we're sorry we can't help you because your ticket is restricted." Had i booked the same ticket directly with the airline, i would have been able to change it no problem. There were 10+ options for the same flight each day. When i asked customer service to elaborate on who's policy it was, they literally responded with the same thing! I would give this zero stars if i could because this organization is lazy and unhelpful.
Hi Landon, sorry you felt that way. Some airlines publish different types of fares and usually cheaper ones mean more restrictions in terms of flight change, flight cancellation and etc. Unfortunately, your ticket is one of these - partially used ticket and non-changeable and non-refundable. We follow the airlines guidance regarding change/cancellation policies.
My son has had a ticket for weeks for international travel. The departure city has changed once. The departure date and time has changed three times and all three show at Studentuniverse as if they are active, i. E., one does not overwrite or negate the old itinerary. Was shocked when he received a message today claiming his departure was over three hours ago, not midday tomorrow as on the itinerary we have in front of us. The airlines appear to agree with us. In fact, the flight number on the latest shocker itinerary does not exist at the airline. Guess we'll go to the airport tomorrow and hope for the best. Held on the phone for an hour and "time since you placed your call" just kept getting pushed back every 10 minutes or so. Would not ever use them again and will let the travel agent who recommended them know.
Hi there, we're sorry to hear of this, as this should not have happened. Can you please DM us on Sitejabber with your email and reservation code so we can look into this and make this right for you? In the meantime, you should be able to use the airline reservation code provided when you initially booked your flight to sign in on the airline's website and view the most up-to-date itinerary.
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jesse, we apologize for the frustration. However, we are bound to airline policies and regulations when it comes to refunds—we can only provide a refund if the airline is providing them for your ticket fare class. We are happy to look into it further for you if you reach out to us directly, however, if we have put in a request for you, it is likely that we are waiting on the airline to approve and process that request. Also, we recommend that you don't post images of your tickets/itinerary online, as they contain personally identifiable information that you don't want to be available publicly.