Overview
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
New to StudentUniverse, so far so good. Booking went well, received confirmation in airline app quickly, looking forward to good flights!
Fast and easy. I don't really have anything else to say. Wish the review did not require 50 characters.
I've booked flights through StudentUniverse multiple times over the last 10 years or so. It's always been a pretty smooth experience, which is why I keep coming back!
I got the same flight but for cheaper and with a free bag with student universe!
I think i got pretty good prices for my trip since its during thanksgiving break
The website was user friendly. I don't like paying for seat fees when I book business class but your fare was quite a bit lower than others. I didn't like the fact that "premium economy" and "business class" fares were not clearly shown.
You keep sending me emails so I am doing this review and typing out 50 characters so I don't get more emails about it
I ended up booking a ticket which said world traveller and never said basic economy. Turns out it was not regular economy but basic. Wrong advertising.
I've used it once for Chicago to New Delhi with American airlines and it was a hassle free experience.
I don't know why my credit card didn't go through, but Samantha from StudentUniverse helped me out and it finally went through.
I recently purchased a flight ticket through Student Universe, and my experience was fantastic. The platform is incredibly user-friendly, making it easy to search for and compare flights. As a student, I appreciated the special discounts and deals available, which significantly reduced the cost of my travel.
The booking process was straightforward and efficient. After selecting my preferred flight, I quickly received confirmation and all the necessary details. Additionally, their customer service was responsive and helpful when I had a question about my itinerary.
Overall, Student Universe offers great value for students looking for affordable travel options. I highly recommend it for its convenience, affordability, and excellent service. I'll definitely be using it again for future travel plans.
Good experience I loved how easy the process was and definitely coming back to this site
I booked a ticket once. I got charged twice
It required too much effort to get double charged money back.even customer care service is not impressive.I will not prefer this website for booking in future.
Hi Ronak, it might be just a pending transaction and would be canceled shortly. We also sent you a follow-up email asking if you could forward a copy of the statement reflecting two charges or a proof. Thanks!
I got everything. I maybe miss the possibility of having the ticket apart from the confirmation but appart from that, everything was easy and perfect.
Booking was quick. It gave me all the options clearly and I was able to book the ticket right away.
After booking multiple flights to arrive and depart from my upcoming study abroad trip, one of my flights was changed shortly after. Because of this, I had to call Student Universe to confirm the flight reschedule they had done for me. When calling to confirm the changes, the service was incredibly friendly and diligent about double-checking with me about my specific flights that I'd be boarding, to make sure I was aware of exactly what I'd be getting into.
When I called them I got very good response to issue ticket and ticket was confirmed
Yet to receive my ticket and travel, will post in detail after my ticket is issued and I travel which is next month in September. I'm waiting for my ticket.
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- Montvale, NJ, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Casey, sorry you felt that way. You can unsubscribe to our emails any time, but we do need to send you emails regarding your booking, which is required by law. Thanks for your understanding.