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StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Price good compared with other agents. I consulted with different agents and all of them have a price much more expensive than StudentUniverse. Saying that, there are some still small things that can be improved. For example, from time to time, I came up with a lot of occasions that searching is dead or some error messages pop out. There seems some space for an improvement for the website.
It's much cheaper to book on student universe compared to other platforms
They offer main cabin tickets with a carry-on and checked luggage, with a super good price
Customer service by phone does not respond but I got a repose by email.
Was very good. Keep up with the good work.! Please, don't make me type more than this.
I like this website because when i have question and they reply to me so fast.
I used Student Universe last year and they were great at speedy customer service responses. However, it is a bit hard to contact the customer service this year due to the long phone queue.
I Really love the app. Thank you Student Universe. I would I could purchase flight packages to and from the same city.
Great experience and updating me with the information in real time is awesome.
Nice it was great experience to be booking a travel ticket on your site
Had an extremely smooth and easy experience. Would use this again. Must use service with great rates.
It's a good experience. I get the tickets for the price I want.
Good experience through student universe booking, it help me to choose better airlines
Can't receive my e-tickets so I tried to contact them, and it turned out that no body will help you at all, no one reponse your email and phone call. Just terrible
They don't even deserve this 1 star. I definitely will give them 0 if I can.
They never respond to your emails. I tried to call them for 3 days, had to wait on hold for 30 minutes to 1 hour, and still no response. Their website is absolutely useless. You cannot change/cancel or do whatever with your ticket.
I feel secure to book flights with Student Universe. I assume the selections of flights are safe (airbuses' conditions, securities, etc) and connecting flight schedules and situations are promised.
It took multiple tries to be able to book. I entered everything correctly but still.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members