Ashley Furniture

We visited your Columbia, MO store on July 28,2024. Order #: 030D*******.

They delivered the couch on August 6,2024. The couch they attempted to deliver was Broken, yet they still tried to deliver it. We refused the delivery.

We agreed to a second delivery attempt. The couch was delivered on August 12,2024. The delivery team showed us that it was damaged. However, that evening, we discovered the inside frame or supports are damaged. We reported the damage the next day.

They told us you can send a replacement again, on August 17,2024. Again, the third deliver was broken.

August 21,2024, they tried again and failed us. After 4 attempts, you failed the Sales Contract. We have given you plenty of opportunities to deliver new and undamaged furniture. Not once have you been able to deliver such item.

We immediately demanded a Full Refund due to your Breach of Contract and Failure. After weeks of sending emails, phone calls and store visits you are ignoring us and our legal rights. They failed our Contract, 4 times, and once we demanded a Full Refund...they run and hide.

Good customer service at the store but once Ashley has your money, that all goes down the toilet. My salesman was Mark. He was knowledgeable, professional, and efficient and; as it turns out, will say anything to make a sale. The chair and ottoman that I bought as a gift a whole month early, the one that Mark assured me could be delivered in time for the event, will now takes yet another month to even ship. That's a total of a two-month wait. For a chair and an ottoman. My surprise "gift" is ruined. It is the height of stupidity to expect a cash customer to wait two months for anything and to lie to them just to make a sale. I will never be back.

Worst customer service. Call center receives call and does nothing. Go to store with issue and they say they will handle and then later tell you they tried, but the call center was subcontracted and they can't get resolution.

William arrived on time! He did the best job on my tv stand and at a good time frame. I'm very satisfied with his work and glad I got this service I will do it again. Thank you!

Purchased a chair from Ashleys on Sept 15,2022. Two on display in the store. Was to be delivered on Sept 23rd. On Sept 20th received a call that it was on back order for at least another week. Never was informed it was on back order at all. BAD customer service. Will never buy from them again and will post everywhere that they are liars and cheats.

I purchased a love seat and specifically stated that the only time I could take delivery would be on Tuesday or Thursday because I have Dialysis on Monday Wednesday and Friday. This company FLAT OUT LIED to me. My purchase order shows a delivery date of 02/06/24 which is a TUESDAY. I called to confirm now I am being told that they don't deliver on Tuesdays or Thursdays. If you want to be LIED to go to this store Just like a SLEEZY USED CAR SALESMAN you will get the Royal Shaft. I spoke with the GM He didn't care that they Lie and run their Business by LYING to Customers. I can cancel with a Restocking Fee. If you want Terrible Service and Want to br Lied to Definitely Shop Here.

If I could have given "NO" stars I would have. I purchased a loveseat and sofa from Ashely furniture on two occasions. Once in 2016 and again in 2020 on both occasions I ended up paying over $3,000.00. I am writing this review as a result of the set I purchased in 2020. I noticed I was sneezing and my skin seemed to always be irritated. So I purchased 3 air purifiers and place them strategically throughout my newly built home. But as time went by I noticed my skin, eyes and nose continued to itch and burn. My sneezing episodes continued and got worst, eventually through the process of elimination I discovered it was the loveseat and sofa set I purchased from Ashely furniture that was emanating a chemical odor that was the corporate.I don't know what ether smells like but there is a chemical vapor coming from the furniture. When I was finally able to contact Ashely their response was since I didn't purchase their extended warranty and so much time has passed I'm stuck with what I got. Consequently I can say two things for sure, there is dangerous chemical gaseous odor emanating from the furniture I purchased from Ashely Furniture and two, I will never purchase anything from Ashely ever again. Oh, there is a third thing I can say, I saw at least one other customer of Ashely that had the same experience and got the exact same response from Ashely. Buyer beware! I intend on posting this review in as many online reviews as is possible.

I am so sorry i did not see this website before spending over $1300 on a california king sleigh bed i purchased this past february 22,2023. I already had an electric platform and a brand new sleep number california king bed purchased in january 2023. I was told by the sales person that the frame of the sleigh bed would easiy enclose the 4 sides of the mattress and platform with enough clearance as long as
They were all calfornia king. Well several weeks later,after the brief 72 hour time frame for return of the headboard, which now was not clearing the mattress and lifting the siderail out of the headboard frame. I contacted customer service they immediately sent someone to my home. This person only told me that this particular headboard was a problem clearing the mattress because of the quilted material on the headboard.
He told me someone would contact me and they did promptly only to tell me that because i did not report the problem within 72 hours it was now my problem. I told them i did not know about until it happened when i immediately called them. They told me only the store manager could help me and to contact him
It has now been over 21/2 weeks and i have called the store at least a dozen phone calls and have been there to speak with them and i still have no one who will talk to me see me or discuss this matter with me including 2 different managers
I do not know what other action i can take and i cannot use my electric platform as it
Knocks the siderails out of the headboard
This is at the glendale store on bell rd in glendale

I purchased a sectional couch from AF on 2/19/22 and didn't receive it in April 2022. The ottoman was not delivered witht the couch as they said it was on back order. We received it many weeks later and it arrived "sunkin in the middle". I shouldn't have accepted it. After only TWO weeks I noticed one of the cushions looked very worn like the material was wearing thin. I contatced AF & they said they would send us a new cushio cover. One by one ALL of the cushions looked the same. Then we noticed a back cushion was bulging so I picked it up and the zipper was "popped" open and will not close. The brown gross stuffing was falling out. I tried contacting the Furniture Protection Plan company that I purchased for $449.99 at the time of purchase and they can't find my account. Really? I contatced AF directly & they said they will send me a new cover & stuffing. They offered to send a tech out to stuff it and I declined because I am not taking time off from work to have it stuffed. I did it myself. What they sent included an "inner" white material sack that goes inside the cushion. None of the other cushions have this. Then I had to sew it! This is ridiculous! I'm stuffing & sewing a cushion for a couch that is 5 months old! We called customer service and spoke with a very rude man who said "No Returns! No exchanges" He kept interruping us and kept saying we were interupting him. I am beyond upset with this company and this cheap furniture and I'm sorry I ever bought it. I wasted $3K of my hard earned money on a piece of junk. It looks like its 10 years old!

We purchased a sofa in Jan 2020, 3 months later the frame broke in 2 spots. Due to COVID it took them months to come to "repair" it. They also tried to force me to use the warranty that was pushed on us to buy! (We were told it would cover EVERYTHING, We felt pressured and we were assured it would replace or refund any of the sofa if we were not happy with any thing in the 5 years.)
I then had to argue with Ashley's and said it is within the first year so I will not go thru the ins policy. They argued and I finally got them to send someone! It was prob 4-5 months AFTER we called about the frame. So right off the bat we had a sofa we couldn't use for at least 6 months! The tech came and "repaired" it. However he also left us a bag of the fabric used on the sofa saying we would prob need it (I still have the bag) well within another year the frame broke again and the entire sofa is falling apart at the seams (every part of sofa) and the Ottoman is so broken that there is a hard piece of wood on it (hard to explain but there is no support just wood) it's actually dangerous. We filed the claims and Montage (which took forever as they kept asking for the same pics and kept saying they would get back to us and never would) we actually called weekly and asked for managers who promised they would call back and never did! Finally they said it's wear and tear and they will not cover any of it! They only offered a replacement for the ottoman (saying they have no idea when they could get it to us) or less than half of what we paid because I stated it was dangerous! The rest they said is wear and tear and we need to fight with the manufacturer. First off we were sold that policy stating it covers everything and no way is a two year old couch that already broke 2 times and now is falling apart at the seams everywhere "wear and tear" and in researching the insurance company and Ashley, we now know that is all they do to everyone! I then went to Ashley's direct and complained and was given a case number. They then sent me right back to the insurance company saying they would help me! They didn't, I knew they wouldn't. All that happens is it goes back and forth and no one helps. Now I have a sofa I can't use it's so broken and I had to purchase a new one from a different store