NBA Store

Just like many sites on here, I ordered over $650 (11 items) worth of Toronto Raptors Championship merchandise to avoid the huge lines at all the stores the day after their win.

The merchandise on the store said it wouldn't ship later than June 22,2019. Which was understandable. Not only did none of the merchandise ship before that date, the earliest item was shipped on June 26. Then on July 1 I receive an email that some of my items won't ship until July 30. That's where I demanded my refund for anything they hadn't sent. They sent a refund of $350 for 5 items even though there were still 4 items outstanding that I did not have a tracking number for. To this date, I have only 2 tracking numbers for 2 items of the 11 I originally ordered. Not to mention when they sent a reply to my inquiry about demanding a refund they told me they were refunding me for the following items: "Insert Item Description here". That is what they literally sent. So I had to send a follow up email to ask them if they could send a competent email so that I didn't have to figure out what they are refunding me for and what items not to expect in the mail.

Their website for your account history is negligible. Once they process your order there is no history of your order. You must go back to your email that you receive confirming the order. Any links to see your tracking will ask you to log into the website again, even if you are logged in already and then it just takes you to the home page because there is no information.

Never again will I order from this store. I ordered 3 t shirts from them which I didn't receive until a month later and after several calls to them. The championship hype has even died down at this point. At first they sent me the wrong shirt then they told me that they would send out the right one with express shipping so I should get it the following week. That took 2 weeks then the 2nd shirt didn't arrive when they told me it would so now I'm on call number 3 to them and they tell me it wasn't shipped out yet and they will again send another by express shipping. At that point I asked for a refund for it just to get it the next day so despite their incompetence, I still got it. Now shirt number 3 also finally arrives but guess what, the image on it is lopsided and it just looks weird and wrong when worn. Clearly the printing was done so horribly and now I have to call them yet again to send this one back and get a refund. If I wanted such quality, I could have just gone to the flea market and paid $5 and the quality would actually be better than this AND I would get the shirt on the same day! I am so disappointed with this whole experience that I will never again shop at this store and would strongly advice anyone not to either. If you are in Canada, save yourself the headache and just shop at sport check. Better quality for the same price and you have the option of getting your stuff on the same day. Why oh why didn't I just do that!

I purchased a jersey as a Christmas gift at the beginning of December 2016. On Dec 9th I received an email saying my order had shipped. The tracking number said it would arrive Dec 18th. On December 19th I still had not received my order so I sent an email to customer service to both the NBA Store and the shipping company. When I didn't hear back from anyone I called Customer Service. According to Customer Service my order had never reached the shipping company and they were out of stock so they couldn't re-ship my item.
When asked if they would re-send the item when it was available for the same cost I paid for the original jersey I was told No and that I would have to pay full price. I think that is such poor customer service, I will never order from this company again.

DO NOT ORDER FROM HERE

They will just take your money and nothing will happen from there. They seem fully legit and are even suggested on some blogs' "where to buy jerseys" lists. BUT THEYRE SCAMMERS.

My order's Tracking Number doesn't work, they say it doesnt even exist.

I thought maybe there was a delay, but I realized I was probably being scammed when there was no way to contact customer service. The "customer service" is an automated chat that just redirects you to FAQ.

I ordered a jersey from nba store on Nov 23rd and on Nov 24th I ordered a jersey from $#*!s Sporting Goods.

On Nov 28th I checked the status of my orders. The tracking information for jersey I ordered from $#*!s shows it will be arriving on Nov 29th which I think is efficient and great service!

On the flip side, when I checked on my order from nba store it is still showing as pending. I contacted customer service and was told that they'll be shipping my order on the 29th, and was told its expected to arrive on Dec 10th.

I find the nba store's snail pace method of processing and shipping orders to be very unprofessional and inconsiderate to customers and will never order anything from them again!

I coouldnt track my order I had to text someone on their site then they gave me a weird number I will never order from her again never received my hoodie

Received incorrect hat with cursive on it, came in a box, but couldn't return anything due to it only being a hat.

This was the absolute worse experience I have ever had. We ordered a youth large Nets jersey for around $50. We received a men's Large Ewing classic with a tag of $300. We thought we did the right thing by returning the more expensive one thinking we would get what we ordered in return. We were wrong. They said it shipped. We got a shipping #, but only a label was created. After a few days, I went to chat help. They said Fed Ex hasn't updated, but it will be here in two days. It never showed up. I went to chat help again, they said the order had been canceled at my request. I NEVER canceled. They said my card had been refunded. It wasn't. I went to chat help again. The agent was very rude, and basically told me to shut up while he was reading the notes on the account. I then said I wanted a supervisor. They said they can do a call back and hung up. I then called and was hungry up on when I was explaining the situation. My husband then called, finally got a supervisor. We found out the order was never canceled, it was lost. Supposedly, we will have the jersey in 2 days. I'm not holding my breath. Be cautious when purchasing from this site.

I ordered a Boston Celtics Cloud Pillow on 12/6/19 and it said that the item will be shipped in 3-7 days. Then I received an email stating that this item is expected to ship by
Thursday, December 12,2019 and expected to arrive by Monday, December 23. Mind you this wasn't mentioned when I placed the order. I immediately called customer service and advised them that I needed to change the shipping address as I would not be home to collect the package on 12/23. The agent agreed and said no problem. When I reached out again w/ the new address, Juanita informed me the agent provided me with wrong info, a change of address was not possible and I could not cancel the order either. WTF! It has not even been 1 hour since I placed the order, how could I not be able to cancel. I was frustrated by her cavalier attitude. I requested to speak to a supervisor. After several minutes on hold, sup Tysia came on and provided useless answers to my concerns: Could not change address, doesn't guarantee time of delivery, cannot cancel once order is placed. Tysia was rude, unprofessional with a non-existent customer service attitude. I was dumbfounded by her lack of empathy. I never had such a horrible experience and should have read the reviews first before placing this order. NEVER again, this company is a scam with the poorest customer service ever!

Do not buy anything from them, as their sizes make no sense and they push those mistakes onto customers don't care if your spending near HUNDRED DOLLARS ON A TSHIRT for it to come one size as you buy another the same size wouldn't fit a child, returns are making the customer pay to return their FAULTY PRODUCTS do not get scammed the items are cheap and fall apart of ven if they come with threads cut you have to pay them to return no matter what SCAM SCAM SCAM SCAMMY SCAM

I bought my wife and I nugget shirts. I got a $5 shirt for $30. Get your official sports gear somewhere else.

Do not order from any of the Fanatic websites (NBA Store, NFL Shop, etc)! I placed an order on NBA Store for a Golden State Warriors hoodie. It appeared to be in stock on the website. A couple of days later I received an email that there was a delay and no shipping information was available and that I could cancel at any time. I called three times to cancel and see when I would get a refund. Got the run-around every time I called. "Oh, we have to write up a ticket. You should receive an email. We can't issue you as refund because the back end department does that." These people are CON ARTISTS! The supervisor I was directed to on the last call (if she actually was a supervisor) initially tried to give me a 30% off coupon. Huh?

These people are CON ARTISTS. I wish I had come across these reviews before I placed my order. The negative reviews are true and I question the validity of any positive reviews since I wouldn't put it past Fanatics to have their employees post the positive revies. If you have had the unfortunate luck of dealing with these people and have trouble getting your money back I encourage you to contact your state Attorney General's office and file a consumer complaint. What the Fanatics is doing is fraud and theft!

Do not order anything from this site if you actually want to receive your item.

I placed an order on December 3rd, and about 8-10 business days later, I contacted customer service to see where my order was, they told me the order had to be cancelled due to a "system error." I was not notified of this error until I called customer service. Then they told me they would place the order again for me and contact their warehouse to make sure it was shipped promptly and upgraded my order to next day shipping. Again, I never heard anything of my item being shipped, so I called them back on 12.19, and they told me that my item still hadn't shipped and they couldn't guarantee that it would be here by Christmas (again, this is an order I originally place back on 12.3!) So I was pissed off and just cancelled the order, knowing I will never order from them again.

Then I check their website about 10min ago, and they're showing the item I tried to purchase (twice) as in stock and guaranteed to arrive before 12.23 or its free! But, how can that be? I tried to order this twice and I still have no product. I called customer service to get an explanation and they keep giving me the same run around.

NEVER ORDER FROM THIS SITE. AWFUL. JUST AWFUL.

Ordered two shirts to celebrate Raptors championship. Despite them knowing they did not have either in stock as advertised/pictured on their site, they kept it up online to be ordered. One shirt I ordered a male size medium and after 1.5 months later when 4 other items in the delivery already arrived, they ended up shipping me a completely different shirt which was a women's size L. Had to contact customer service and get a refund. The other shirt I ordered a men's medium and they sent a completely different shirt. For this one I had to send it back to get the refund but made them waive the return fee. Will never order clothing online from them ever again, only jerseys and that's only if I cannot find them anywhere else.

A while later they had sales on NBA pins so I ordered a group of them. Instead of shipping it together, they shipped them in groups of 7 separately. 2/3 shipments coming from NY arrived but the third shipment sat unprocessed for a week in Las Vegas before being shipped the second week, arriving in my country the third week, then sent back to Vegas without a delivery attempt for no reason. Had to contact customer service and made them issue a refund of the original order's shipping cost plus the cost of the pins and they said they'd send a new order of the pins as a replacement free of charge.

Ordered a paperweight trophy and bobblehead which were pre-order and are set to ship in September and October. Guess I will have to wait and see if they arrive on time...

Honestly I think the website has good intentions but it seems their distribution network and shipping partners mess up the most. The staff I talk to on the chat function or phone are very sympathetic and even they feel bad for how the customers go through. They are always ready to help you in whatever way they can.

I purchased a Kobe jersey on 26/01/2020, the day he passed away. I paid for express delivery which stated on the website that it would take no longer than 3 days but should be next day if purchased before 7pm, which I had done. 8 days later I've emailed 3 times asking where the hell it is as it's not trackable. To which I had an email back telling me it hadn't been received by the factory yet. Emailed again, same reply and told to wait for an email. Yesterday I emailed again, I was told they couldn't give me a delivery date because they're out or stock. I replied saying I paid express delivery and want that refunded as the delivery timeframe promise hadn't been fulfilled. They replied telling me it was out of stock and not being sold anymore, that they would not refund me but would put the money onto my NBASTORE account to use on their website! And low and behold, every item now on their website has risen the prices by over £125 more than the item I paid for. So I have just lost over £110. I ordered a damn jersey with express delivery, they took my money, doubled the prices and told me I'm not even receiving my damn delivery amount back for something that was never delivered! DO NOT GIVE THIS WEBSITE YOUR MONEY