NBA Store

I ordered a sweatshirt and realized less than 2 hours later I ordered the wrong color. Customer service chat and phone reps are unable to make changes unless done within 30 to 60 min. It was a non customizable item and all I wanted was a different color sent. They said they could not cancel and let me reorder either. If I return it for the correct color after the fact they will charge me 9.95. I will never order from them again.

My order was about a week late and returning it you got to cover the in AND return-shipping (23 dollars for one jersey within US and 27 in EU!). They lure you in with codes and rebates but you end up paying the bill when you got returns.
Products are good but I'll never buy there again.

Nba store is still trash. Left a review back in January. Never received my custom jersey. $#*! nba store and anyone who is affiliated with it. Trash trash trash and more trash. Useless, incompetent and clearly does not give a flying $#*! about its customers. Will never even consider this garbage again.

I ordered the jersey twice. I never got the first item and got a refund. Ordered the same item again, as this is what customer service told me to do and I was refunded the first time. Now going to return the second item because I got a Notre Dame sweatshirt when I ordered a Bucks jersey. Then I called and now they are out of stock...of course!

I bought my husband a gift for his birthday and was super excited for him to get it. I ordered the Lebron James 15x17 Lakers collage with a piece of the team used basketball. When I received the package I opened the box and realized the piece of basketball they sent with the picture was from the 2017-2018 season when Lebron didn't even play for the Lakers. How can the NBA Store send a picture of Lebron with a piece of basketball he never used? Its very misleading and ridiculous if you ask me. Especially for the price I paid for it.

Will not purchase from this site again. Even after looking at size chart it still ran small and short in length. They will also charge a 10.00 return fee back to your form of payment. Or you can put it on a e-gift card for free.

I ordered a custom jersey on-line and accidently ordered Lage instead of X Large. So I contacted their office within 50 minutes of placing the order and guess what! They can' do anything about it. Their excuse was that it's too far along in processing! What a joke! Does this company even have departments that work together? Then they tell me it's a final sale. Just terrible! Worts service I have experienced in years!

I'm in shock of how this company is conducting themselves relating to my refund. They said my refund was declined and I need to go through my bank and dispute the original purchase! The date of purchase doesn't fit within my banks criteria and my bank said that there is no reason why a refund would be rejected- Even on an expired card! NBA.ca won't even assist in verifying the card info with me or any other info and has slammed the door in my face! Are you kidding me? You consider this matter closed? What kind of customer service is that!? It's shocking behavior.

Would give a ZERO if I could. Ordered on the 31st march with https://global.nbastore.com/en/
Order is still processing. 'Help chat' is always offline and cannot find phone numbers or email addresses to follow up.
Terrible service! $180aud down the drain.

I bought a product that was NOT as described. It costs $9.99 to get a return shipping label AND $9.99 for the refund to be put back on your credit card. That's $20.00 for the return. I will NEVER buy from this site again. What a rip-off!

1 day worn. Followed cleaning instructions shirt still faded. I don't see how one wash can ruin my shirt.@$40 lost and know I can buy it for half the cost.

I ordered a Christmas gift on 11/20/23 and was told it would be arriving on 12/14/23. The 14th came and nothing arrived. I then reached out and was told that the item is out of stock which was news to me since at no point it was communicated to me that it wouldn't arrive and they had no information on when it would be expected to arrive. So I am extremely disappointed and plan to never purchase something through their store again.

Twice already I have placed orders and twice they have taken my money and then sent an email stating that they do not have the items in stock. So you're basically in limbo waiting for these items without ever knowing when they'll arrive. Stop taking people's money if you don't have the items! What kind of business is this? Never again.

Also the customer service is hit or miss. Mostly miss. I tried to reach someone for two days regarding an order and the chat line kept saying unavailable and the wait times for a call were insane.

Please be aware!
There will always be another item in your basket as you want.
Than the whole story begins:
They will tell you it had been their technical problem and that they would get in touch with you whithin 72 hours.
Well, they won't. Then you complain.
Then they tell you, you would get the product by xy date. Well, you won't! You complai again.
Their chat doesn't work since several weeks. You complain. Because you want your order or your money back after 2 weeks of email changes. No answer.
If you finally got an answer from the customer service, every time it is somebody else, telling you every time sy else!
Summary: i am still waiting for my order or for my money back.

IT IS A HORROR!

Why isn't this a fully stocked fan shop? Selection is a joke. Chandler Parsons socks? Are you kidding me? FOH with that. Where are the city edition shirts for Luka and KP? Where is the green Dallas gear? Aside from jerseys, they have all the crap nobody wants. If they do have something you like, it's only in one size, only for youth, etc.

Terrible experience they advertised products but they had no stock, heck I went back to the website and the product is still advertised but still no stock. Totally hopeless then their refund took forever to happen
Do not I repeat do not buy from this site it's also the same site as Shesha or they use the same people or it's the same company or what ever
Total garbage!

Pre ordered a Houston Rockets jersey in July, it arrived today (October) and it was the wrong item. Not even close to the original item ordered (received an Arizona polo)! Called customer service and the jersey is out of stock, and they don't know when it will be restocked. The only thing they could do was a refund. Oh and graciously offered to waive the return fee. (Yea, that should be standard)!
To try and make up for the mistake, they offered a 20% discount on a future purchase, which coincidentally was a coupon included in the wrong order and also the current deal the ENTIRE SITE is offering. How is that trying to make up for the mistake?
Worst part, they admitted that these things happen a lot! Well jeez that doesn't make me feel better, fix your system so that people don't have to go through this. What's the point of pre ordering an item, waiting months to receive it and then never getting it. Will not be ordering from the site again!