StorageTreasures.com

2 times in the YEARS I've been buying storage units, I have left stuff. 1st time I had an emergency out of state. My mother past away and the other time I got very I'll. They suspended my account indefinitely! I have spent alot of money buying these storages and have gotten alot of garbage but, I never complained about that! Life happens sometimes and considering all the storages I have bought and CLEANED OUT I think it was wrong for them to do that. They act like I committed a crime

Allow private people to put trashy unit on auction won one of those unit happen that I know the person who was Auction that unit this guy sell used stuff at traders village on Houston Tx this particular unit was full of his leftovers I won the auction for $ 360.00
When I meet this guy after I recognized him
He offers me that unit for $200.00 of curse I refuse to get the unit!
Immediately I call storage treasures and explain what happens and ask for a refund on my credit card for the winning buyers fees
And the person who's got my call refuse to help me and denied my request for a refund
I am very dissatisfied and unhappy they ruining my all day.
Jorge deleon

I have been buying storage for over 20 years yes I got some great ones made lots of money but now I am telling y'all it is all about storage making money they r being stage more then people knows all storage treasure ion knowing they r being stage don't care it is against the law to stage a suction but the higher it goes as well as u know the more storage treasures make so the money is way important them they care about ripping off their customers this needs to stop believe the customers ehen they say they got rip off by staging it is a hole new ballgame ripping people off is sad

NOTICE:
You/Storage Treasures /Storagetreasures.com/or any other agent or representative: no longer have my permission to use any and/or all of my credit/debit/cash cards, you may have record of, for any reason what-so-ever, from this date and time forward. If you do, you will leave me with no other option but to seek recourse through a civil court of law and to file criminally with the DA's office - and I will.
Govern yourselves accordingly.

Patt Reichert-Bouchard
12 Sept 17

Be advised, this notice is considered legally delivered

The company storage treasures makes it seem like your getting a fair deal until you purchase larger or more expensive units over $100 then you discover they have added extra money to their pockets you didn't know about. The bidding system is rigged and unfair because its free and unregulated to make as many accounts as you want and you can fake your name, its impossible to tell whether they themselves are pad bidding to get higher money for themselves. What started out seeming good is a huge rip-off for example you bid $10 on A UNIT ironically nobody else shows interest or bids till the last few seconds making it seem fake, and $10 is all of a sudden 100 and off the $100 they bill your "on file credit card" an extra $18 is taken, then they charge you tax and storage facility fees in addition what was $120 is now $155 and they do this tactic on every unit. It definitely feels like they purposely let you win a few to trick you into bigger purchases that are outrageous in fees. Leaving you no choice but to ignore the units you won and lose the ability to use that same email but dont worry another new free one can be made in seconds to cheat the bidding system with no way to prove its not the facility itself out bidding you which it likely is or storage treasures themselves so they can take a non refundable 20% off your credit card. What feels to good to be true is and it feels like fraud to me an experienced site user

I place a bid on one of the units and next day there was showing that i m biding on 2 units. Call customer service asking to remove the 2nd unit that i didnt bid and i didnt even see it before. The representative said he cant help because i already place my bid and the only one way if some one over bid me. I asked for manager, manager wasnt available at this moment. Once again, I did not bid on this unit, how ever it showed on my account. It can be a website problem or some one using my account. And if it is, i did not get any help from customer service.

Customer service is terrible. Only read from a scripted sheet... You can bid and even win or maybe drive down to the facility to only hear that you actually didnt win and they canceled the auction at the last second. Typical scamming business. Ive been doin this for too long and the online game is a SCAM. Whats worse is the platform ST allows this... WHAT A WASTE OF TIME. Oh and they will charge your card eventually refunding you.

I had the worst experience buying a storage unit in Wildomar, CA. Pictures showed a storage unit pretty full with lots of antiques. I won the unit for $330. It was a private seller Synergy-Private Seller. We get there to pay and the lady Brigdette, Thomas's daughter was very rude. Her first words to me were "A: you owe me money". How rude! And then she goes to tell me that everything in the unit isn't in the auction, only what you see in the front! What a rip off! They are complete liars! I will never purchase from synergy ever again! We canceled and were able to get our money back since Storage Treasures said they weren't allowed to do that. Don't ever buy from Synergy! They will rip you off! They have a horrible reputation! Everyone else who bought from the same storage facility that was from synergy had the same problem! Do not waste your time! Pictures are the displayed auction pictures we bid on.

Timesaver: Over the years of experience as a general manager I spent many years doing auctions on site, it's been wonderful having you help us with our auctions and it saves lots of time. If we do have a customer go to auction it's nice to know they still can buy it right up to the day it sells if they get there and pay before the bidder WE the general manager will cancel the auction. Hopefully managers pay attention to the size of unit they list because YOU Storage treasures have no control over that and it is nice you help with back up bidders, I have had people be a high bidder and never show up in the time frame WE general managers put down to have it vacated which can be 48 to 72 hours or you can rent the unit. Thanks again for all your help.

Angeletta Solis
General Manager
Box-n-lock Storage

Bid on a unit that was advertised as 10x20 and won. When I arrived I was taken to a 5x5 I said I won a 10x20 the storage manager said call storage treasures, called storage treasures they said call the storage manager. The storage manager said it was storage treasures fault I then called storage treasures they said it was the storage manager fault. No one would help me so I called my bank and told them the credit charge was fraud and walked away from the unit. The advantage of using credit cards, the customer is always right.

The must outrageous thing I have seem, in my 5 years on storage treasure, I drove a hour and half for a storage I won for about 544.00 total. When the storage was open most of the stuff was gone. Meaning someone at the facility had stealing out the storage that was on auction. Yes I was refunding my money, but what about my time and gas. My joy of treasure hunting was crush. Stealing is a crime and someone stealing at work, since I won it and paid for it, you steal from me. STORAGE TREASURES THIS NEED TO BE FIX. If a facility post a storage everything they post should be in that storage. The middle space was gone,everything under the blue turf was GONE... THIS WAS HORRIBLE.

Today I supposedly won a unit that had a possible authentic Louis Vuitton bag and clutch in it. The unit was at $100 and stayed there until the last couple minutes of the bidding. After it jumped over $200 I needed up winning. Storage treasures charged me over $40 to collect, and I had to pay $337 at the facility. After paying al their fees, and driving over an hour plus tolls and gas, we open the unit to find that the one Louis Vuitton bag had been taken. Nothing else was taken just the Louis Vuitton bag. And the way I knew this is I used their pictures as reference to my own. After bringing this to both public storage, and storage treasures attention, they both refunded the fees. But refused to compensate me for my time, gas, or tolls. Public storage told me to contact storage treasures and how it was " out of their hands" after sitting on hold for almost an hour, I finally got I contact with "Shannon" who happened to be very rude and sarcastic. (She ended up handing up on me when I called her out on it) but before the hang up, she told me "that's a problem you have to take up with public storage" "you didn't do business with us" unbelievable! This company is a scam. I've felt with this time after time. This is my last straw. I plan on suing both companies. They both knew what happened and did nothing to correct the situation. I took the liberty to show you photos I bid on (with the Louis Vuitton bag in the unit) then the last photo is when I opened the unit with an employee standing next to me.

People are making fake accounts to bid up the units in order to buy it as a back up bidder. I'm one of your biggest buyers and I do not want to start doing this also.

I was looking at auction id#*******

The first and second pictures you see a piece of cardboard up against the back wall, a picture frame up against the right side wall with 3 shoe boxes next to it (Nike, Air Jordan and one I can't make out) floor is pretty much clean.

Pictures 3,4, and 5 show the cardboard that wad up against the back wall is now in center of unit, the floor there is stuff everywhere, the picture frame on the right side of wall is untouched, but the 3 pairs of shoes are GONE@!@! WHAT'S GOING ON? THE AUCTION IS STILL LIVE, HOW DOES THIS STUFF MOVE? What a shady thing to do... wonder how many other units they do this to...

Hello All,

I contacted storage treasures because an auction I bid on appeared to have been gone through and photos were taken of a guitar then placed back in the case and another photo taken. Actually, it was obvious.
I called customer service at storage treasures, they acknowledged it was an issue, BUT to my surprise they claimed it was not violating any law or their policy.
It is well established that the storage facility would have to take ownership before entering, let alone touch or go through belongings. I feel bad for those who rights are trampled, personal effects gone thru! Not good.
Storage Treasures, Shame On You!
They should not allow those activities on their site soley for the purpose of profiting! Or for any reason...
Furthermore, many storage facilities do not want to retain personal belongings for auction. Units, such as photos or tax docs; that is illegal. Apparently, Storage Treasures does not require a facility follow storage laws and to retain those docs. Bad Business...

We were ripped off by Storage Treasures, because the manager of the storage facility where we won an auction demanded that we pay $450, which is DOUBLE of one month's rent, before he would let us pick up the auction on the next available day he would be there. This is unreasonable and there should be NO additional expenses because that is NOT included in the contract/agreement. The storage facility then refused to refund me for the money they claim is theirs, so now they have collected sales tax on the same goods TWICE, What a scam!