Stoneberry

I purchased a massager last year. I need this for a circulation problem. I had to contact there customer service after it broke. They told me that it was past the return date. This was true and my fault.I decided to buy another because I really need it. When making the purchase I kept in mind their return policy. I received this in October 23 and again it just broke in December 23. When I contacted their customer service they spoke to me like I was crazy. They told me this was past there return policy date. They have a habit of putting you on hold to check with a supervisor. They told me they would give me a $40.00credit on the $140.00 I owe. This for a broke product. Hell will freeze over before I pay this or ever buy again. I'm a real person in Dallas,Tx. Geri

If I could give no stars I would.I ordered a christmas tree from them.It came in 3 pieces.the top part of tree where you put the metal into the hole was defective( broken off). I called customer service and was told can't help me as I need to speak to a supervisor and no supervisor works on weekends.I then try to get an online chat rep and the chatbot says same thing no one available and for me to call back on Monday.Totally poor service.Its Saturday and I am in the middle of decorating my home and now have to go buy another tree else where so I can finish.DO NOT BUY from this company.They sell overpriced defective products.Should have read their reviews before I ordered

Approval for 500$ credit but still cant buy anything! This place is a joke! Dont buy! I try t order 2 diffent time and they cancel both times!

I was not looking for a handout I called and explained my situation planned on making my payment just needed some help I was shot down not able to explain my situation. Pointblank ask after I explained "why is it you can't make your payment?. Totally blew my mind. I have dealt with customer service on both sides of the fence. I Pray she never sits from where I am setting because she absolutely has no compassion and apparently neither does her superior. I will get it paid off eventually but I will never purchase from them again. I will never recommend them to anyone. I kept Products that should've been sent back (Wrong sizes, not as pictured or as advertised) because the shipping was too much to be sent back and will still pay for them. Everyone, I know is going through some kind of trial right now but apparently not Stoneberry Credit Counselling Services, why even put the number on there and say call we can help.

Stone Berry has stupid person own there staff.I tried to pay my girlfriend bill.they said I got to get permission.she is very stupid.you paying bill.not ordering nothing.I like to pay Karens bill.the stupid woman said they have to get permission from karen to pay her bill.I am not ordering anything from them.I am paying her bill.she had a stroke.

I have made three purchases from them and liked two of them REALLY well. The other, not so much (which is why I'm giving 4 instead of 5 stars).

Here's what I learned, though: when shopping on this site, buy a name brand, not something that's an "off" brand. Returns are not free, and for what I paid for shipping on the pair of "off" brand shoes I didn't like -- well, it just wasn't worth returning them. I figured it was a bit like flushing my money down the toilet (I may never wear these shoes as they just look kinda cheap and weird), but lesson learned.

The other two items -- a pair of Birkenstocks and a set of Pfaltzgraff dishes -- were GREAT. Excellent quality, arrived quickly, no issues whatsoever. And yes, these items are overpriced compared to what you'd pay at another retailer (like Amazon), but for those of us who are rebuilding our credit, it's a great way to be able to have a high-quality item that you can make payments on over time.

I also must note that two mugs were chipped in the set of dishes I ordered, and customer service was both prompt and courteous -- and they got new mugs shipped out to me very quickly from the manufacturer. I was 100% happy with my experience and did not find them even slightly rude. On the contrary, I felt like a valued customer.

Overall a very positive experience!

This company has no empathy if you loose your job, they will give you the run around and never assist you with any credit protection services. They will make excuses after excuse and tell you that their credit protection program is either not available in your state or too new and they basically don't know how to use it.
If you don't want to screw up your credit, stay away from them.

I have been doing business with this company for sometime now and have never had a problem so far. I really don't know why all these other people are reporting the problems I am reading. This certainly is not my relation with them.I will continue as long as this remains the result. I think the only negative aspect is that many products are over priced but I guess that's the price you pay for shopping on credit. It shouldn't be that way but that is my only gripe.

Bought a $70 indoor fountain. Complete junk, has a huge Black power cord that comes off the side so you cannot hide it. Looks awful. Makes a lot of noise. Real waste of money. Stoneberry tries to pass itself off as having such top quality merchandise but it's just China junk.

Beware of this company. They have horrible merchandise and poor customer service. Items are way overpriced and the item I bought almost started a fire in my kitchen

Stoneberry catalog has horrible customer service! When you call it always says high call volume! You will wait on hold for over 30 minutes and get transferred multiple times! The second problem, they say you are pre approved and then they ask for the complete payment upfront. I have already had credit with this catalog company in the past, paid on time and paid my balance paid off! I do not have bad credit! I should not have to pay the full balance up front! What a scam! Good riddance! Because the their merchandise is WAY OVERPRICED and NOT GOOD quality!

Received our order in less than a week and all 3 pairs of shoes are so fantastic! The bunch of us are so happy! Thanks, #Stoneberry

They denied my ider because they ant a hard, physical copy, of my lease agreement and it can only be provided via us mail, not through any kind of secured document uploader. It should be against the law, if it's not already, for them to request a copy of my lease agreement. And they had 2 accounts in my name and I only made 1 and they didn't do anything about the other fraudulent one.

I was a first time customer who purchased a $359 Playstation 5 Horizon game and accessories pack for my son. Item said shipped however after 3 days the package was still never scanned as being picked up. I emailed customer service who assured me everything was good. 3 days later, still not picked. I emailed again with a smug reply everything is ok. Finally a week goes by and Monday I email again, the package was obviously stolen off the dock before FedEx could scan it or FedEx themselves took it. Now the item is out of stock and I'm left with nothing. If the terrible customer service would have acted upon my request immediately I would have my game pack. But no, because stoneberry doesn't care about customers especially new ones. Never ever buying from this place again. Oh. And I have to wait 10 days or more for my money back. Pathetic.

I ordered one light weight curling iron from FilthAnd Glam on a buy now pay later credit plan.It arrived late and was no longer needed,so I returned the item in its original packaging.
A week later I was billed $59.00 shipping fee which I felt was an unfair charge for such a light weight item. I later received anothet bogus fee for $85.00 on the late charges. This is an unfair charge. I have kept all my invoices and my return confirmation.They are a money scam and I'll never trust any BuyNowPayLater companies again!

Total fruad company. Got a bill for $600+ and now letter from a collection agency asking for $800+. Never heard of this company before I got these letters. Certainly never bought anything from them. They can't tell me what the order was or where it was shipped; just want my personal info. Don't waste time with them. Total scam. THEY DESERVE A ZERO RATING!

It's a scam, there's nothing to review. They are selling your information and not sending your items.

I received an order late and no longer needed the item. Went to return it and Stoneberry does not pay for returns nor do that credit your account. That is totally the opposite of any of their competitors. I won't shop from them again.

Lack of customer service lack of confidence I've been a customer for years and they said I wasn't approved for no credit or nothing. I always made my payments on time $#*! you I will never shop Stanberry can you just lost a $#*!ing customer

Don't order from Stoneberry company they do not do free retruns for there customers.
You pay out your own pocket. They were a very Rude company.

They keep leaving voice-mail every week with a prerecorded message. They have 100's of phone numbers they use so you have to keep blocking everyone. Annoying sob's!

They have 3 com on their site 1 is a fairly good one stoneberry is the worst site mason theirs is ok the ppl at CS for Stoneberry r very rude

Been with them 20 years +, I have never had a problem. Good quality products. Easy returns, I've never had to call customer service for anything.