Jennifer M.

I was a first time customer who purchased a $359 Playstation 5 Horizon game and accessories pack for my son. Item said shipped however after 3 days the package was still never scanned as being picked up. I emailed customer service who assured me everything was good. 3 days later, still not picked. I emailed again with a smug reply everything is ok. Finally a week goes by and Monday I email again, the package was obviously stolen off the dock before FedEx could scan it or FedEx themselves took it. Now the item is out of stock and I'm left with nothing. If the terrible customer service would have acted upon my request immediately I would have my game pack. But no, because stoneberry doesn't care about customers especially new ones. Never ever buying from this place again. Oh. And I have to wait 10 days or more for my money back. Pathetic.