I purchased a massager last year. I need this for a circulation problem. I had to contact there customer service after it broke. They told me that it was past the return date. This was true and my fault.I decided to buy another because I really need it. When making the purchase I kept in mind their return policy. I received this in October 23 and again it just broke in December 23. When I contacted their customer service they spoke to me like I was crazy. They told me this was past there return policy date. They have a habit of putting you on hold to check with a supervisor. They told me they would give me a $40.00credit on the $140.00 I owe. This for a broke product. Hell will freeze over before I pay this or ever buy again. I'm a real person in Dallas,Tx. Geri