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StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They keep my money for 2 weeks and then cancel my order for the first time. They keep my money for 1 week and cancel my order for the second time with no reason. Dont buy anything from this StockX.
For most of y'all who are just getting into sneakers I would not buy from stockX. I bought some shoes from there and I'll tell you ALL of them where FAKE every single pair it's a waste of money trust me. I would recommend GOAT or going in store.
Hello, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.
StockX through UPS lost my parcel.
They don't even care about the parcel lost, they just told me "we are not responsible" and won't even ask UPS for a refund on my name... because they just don't care?
What is that sort of customer experience?
I'm really feeling like its a lost of trust from such platform and won't recommend it in the future if no answer is found.
Hello Sacha, we are very sorry about the inconvenience this has caused. We will be happy to look into your lost package. Please reach out to our support team via stockx.com/contact and we will be happy to look into this further. Thank you
Ordered shoes end of May and still haven't received as birthday gift last week. No communication on delays or help with auto robot responses on app...
Hey Britten, while we appreciate your feedback, we are sorry to hear your experience was disappointing. We reviewed your order and can confirm we have not received any inquiries from you regarding your order status. After further review, this order was confirmed on May 30th and it was delivered earlier than our estimated 7-12 business day delivery timeframe on June 4th. Therefore I can confirm no delays transpired with this order. I apologize for any confusion or inconvenience caused to you regarding this order. Please feel free to contact us via our live chat or email at stockx.com/contact. As we have live support team who are happy to assist you with any concerns you have. Thank you!
I have to change the size please contact me! Its very important for me
Hi Johnathan, we're sorry to hear you ordered the wrong size. We did receive your inquiry to our Buyer Promise Form, but we are only able to offer returns in cases where we sent the wrong size/product, or sent an item that doesn't meet our standards. Since we sent you the size you ordered, your purchase is not eligible for a return at this time. Keep in mind, due to the nature of our live marketplace, once an order is confirmed, we are unable to cancel it. As we serve as a platform that connects Buyers and Sellers, we do not hold any inventory, and therefore have no way to accept merchandise back when a purchase is no longer wanted. Once an order is confirmed, a commitment is made to the Seller to fulfill your end of the transaction. As we are unable to accept back any merchandise, we are not capable of offering a return, even in the case of ordering the same item more than once. You can read more on this in our FAQ: https://stockx.com/help/articles/What-is-the-StockX-Return-Policy.
Since we are always seeking the best experience possible for our Buyers, I’d like to provide you with another option to help resolve your issue! In instances where you receive an item that is no longer wanted, the versatility of our marketplace allows you to switch roles from Buyer to Seller with ease. Re-listing the item that you purchase gives you the opportunity to sell the item to another Buyer! You can find helpful information regarding selling in the following FAQs: https://stockx.com/help/articles/How-do-I-sell-on-StockX, https://stockx.com/help/articles/What-is-the-difference-between-sell-now-and-an-ask.
We hope this information will be helpful, and we apologize again for any inconvenience you were caused.
First time experience looking forward to do business
I ordered my shoes on stockx two weeks ago and they have yet to arrive at stockx to be verified.
Very nice product, I love it. Looks just how it is on the StockX app, delivery is a plus.100%.
Bought a pair of shoes that seem to be about 2 sizes smaller than what it should be. I have owned several similar pairs of the same brand purchased from Nike and never had a problem. Problem is, the don't allow returns!
Hi Vasiliki, we are very sorry to hear that your sneakers were too small for you! After reviewing the purchase, we can see the product is in Women's sizing, which is indicated by the word (Women's) at the end of the product name. In this case, if you typically purchase Men's shoes, for Nikes you'll want to purchase 1.5 sizes bigger than you would purchase in Men's. This is likely the issue, but if you received the wrong size (and not a US 10 Women's as the order called for), please create a case using our Buyer Promise Form: https://stockx.com/help/contact/buyer-promise. The Buyer Promise is our program recently launched so we can correct any issues with regards to verification. If we send you an item that doesn't meet our standards, our Product Specialists will re-review the item and if we determine it shouldn't have been sent to you, we will provide you with a return label to send the item back for a refund.
We appreciate your patience, and apologize for any inconvenience you have been caused.
Hi Alexi, we understand that it can be frustrating when the item you receive is not exactly what you expected, and we sincerely apologize for your experience with your recent purchase. We can assure you that prior to shipping any item to our Buyers, we verify it in-person with our verification experts who inspect each item to ensure that it meets our deadstock condition standards. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
If you'd like our team to re-review the item you received, please submit a request to our Buyer Promise Form (https://stockx.com/help/contact/buyer-promise). Once your submission has been received and your request has been reviewed, you will receive an update. You can typically expect to receive a response in 1-3 business days. More information, as well as a link to the form can be found in our FAQ: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise. In case you run into any issues with uploading the photos, here is another helpful FAQ as well: https://stockx.com/help/articles/Buyer-Promise-Support-Request-Form-Photo-Specifications. We appreciate your patience, and look forward to providing a resolution for you as soon as possible.
Terrible experience when a seller doesn't ship an item and I have to wait 6 weeks for a refund.
We never come to an agreement on the resolution and what StockX did was to just force a resolution on the customer at no agreement to the customer for acceptance.
This kind of business ethic is beyond comprehension and it does not shows any empathy to what the customer is experiencing.
Totally disappointed with the way how StockX handle this situation.
Shipping a used set and mentioned that it is brand new in the purchase. What a way to do business.
Hey Tan, we are sorry that you are not satisfied with your purchase and the support you received regarding your issue. Although your purchase was received without the original shipping box, as mentioned, this is not required in order to sell Bearbrick figures on StockX. You can read more on this here: https://stockx.com/help/articles/What-are-the-condition-guidelines-for-Bearbricks-sold-on-StockX. We require the original packaging when it comes to the original box and internal plastic or styrofoam packaging. We do not require the original shipping box.
We can see that our team offered a return of the item for a full refund, however this offer was declined by you. In this case, we can offer a partial refund of $20.00 USD, which is equal to $26.00 SGD. This was applied to your order on 06.12.2023.
While we understand your frustration and we will always do our best to resolve your case to your satisfaction, we were unable to provide the resolution you were asking for, which was a 50% refund on the product. Since you do have the product and it includes all requirements per our FAQ, if you do not want to return the item, the best offer is that discount code/partial refund which has already been applied. We appreciate your patience and understanding.
I paid £280 for some Jordans, they were listed around £240, but StockX hides the admin fees until checkout (because that would require having some care for the customers experience). I waited 4 days, then I get an email saying there was a problem with the seller (very vague, doesn't inspire much faith), but they'd found another seller. Another few days pass and I get told it's going to be refunded in 5-7 days. No explination why.They've taken so long the £240 sneakers are now nearly £300 (plus whatever mystery admin fees are going to be added), which I cant justify spending. StockX "promise" that if they make a mistake they'll put it right. It will be interesting to see what "put it right" means. I suspect its going to be along the lines of "tough luck, we don't care".
Hi Andy, we are sorry to see you are not happy with your recent experience
StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
We give an estimate of 7-12 business days for all deliveries!
When a seller fails to ship or fails verification we do attempt to link buyers to a new seller at no additional cost to them. In the event that we can not a full refund is processed, however, being linked does not mean you are guaranteed the item.
Please keep in mind, Due to being a live global anonymous marketplace we do not guarantee a delivery date, or that an item will pass verification.
If you have any other questions regarding how the marketplace works please reach out to our support team via StockX,com/contact or via our live chat.
Thank you!
The moment I opened the box I knew the sneakers were not authentic. I was very disappointed that someone did not vet the sneakers before sending them to me. The back of the sneakers were literally falling apart and peeling.
Hi Raymind, we are sorry to see that you are not happy with your recent purchase. Please reach out to us via the following link for a second review! You can find the required info under our FAQ " What is the StockX Buyer Promise?" and you can contact our support team via StockX.com/contact as well. Thank you!
Link: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
Hi Luis, we are sorry to hear about this. We do see that you have an open case with our support team and they will be following up with you very soon. Thank you
Im a Collector...
The Box was damaged & ive been trying to return it, but i can find any return or exchange options...
What can i do?
Hi Vicente, we are sorry to see that you are not happy with your recent purchase. Please reach out to us via the following link for a second review! You can find the required info under our FAQ " What is the StockX Buyer Promise?" and you can contact our support team via StockX.com/contact as well. Thank you!
Link: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
Love the items and love that if arrived fast!
Everything from start to me getting item went fast and smooth. Thx Ms again
Seller shipped immediately, package got here smooth and fast everything was a breeze
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
After a quick review, it does appear that the original Seller you were matched with was unable to complete this order. While we always try to link customers to a new Seller at no additional cost when an order is unable to be fulfilled, we were unable to do so for this order, as we could not find a comparable Seller. This is why we’ve issued you a full refund. Please allow up to 3-7 business days for your refund to arrive to you. If there is anything else we can look into, please contact us at stockx.com/contact.