StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
They said the Xbox series X was shipped and UPS emailed me that it was outside my gate yet when I went outside it wasnt there. I filed a police report and sent the case number to StockX and UPS yet still haven't heard back from StockX or UPS on any of these matters.
Got my items a lot quicker than I expected
And in perfect condition.
We're happy to hear it! Thank you for your continued support.
Not worth using site again. Received fakes and they did nothing to help.
Hey Thomas, We have sent you a private message please follow up with us.
I was informed of winning the bid and my trainers being shipped, 2 days later they arrived! Excellent service from StockX - can't fault them
It's always good to hear great news like this, thanks for the review Eunice! Happy shopping. :)
I got double charged, tried to reach customer service, did online chat for which I had to pay $5, got told I had to deal with the credit card company.
Meanwhile, they keep my money.
We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
Excellent service excellent delivery excellent customer service
We are glad you are satisfied with our platform. Thank you for your continued support!
Great experience! Shipping was superfast! Transaction was easy.
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best!
Very happy with the service would defintely use again, 5 stars all around one very happy customer, Thank you.
Hey Gary, we're happy to hear it! Thank you for your continued support!
Great product, quality materials, perfect packaging
Hey there, we are happy to hear you are satisfied with your order! Good luck on all future purchases!
Quick transaction. Great price and will definitely be using stockx again.
Hi there, thanks for taking out time to rate us. It really helps us to keep going and delivering the best possible experience!
My order came in less than 5 days! I look forward to doing more business with stock X
Hey there, thank you for taking the time to write this review. We always try to get orders in your hands as quickly as possible! Your kind words encourage us greatly. Happy shopping!
Me encantaron, fue un regalo para mi hija, era justo lo que estaba esperando. Quedamos muy complacidas
Got what I wanted, very quickly... couldnt really ask for more.
Hey, we're happy to hear it! Thank you for your continued support, and good luck on future purchases!
Great amazing delivery good shoes on time
Very
Good
Hello, thank you for taking the time to write this review. We are glad you love your order, and your kind words encourage us greatly. Happy shopping!
Love buying from stockX the product always come safe and legit. One thing i do want to note is that It'll be best if stockX can put the authentic stickers of the back of the brand new sealed pokemon boxes and ETB's, some people just want the sealed product as a collectors or art piece for display.
Hey there, we are happy to hear you enjoyed your purchase! Thank you for your feedback as well, we are always looking to provide a better experience!
This package are the first snkeares what i buy in stockx, te taxes are expensive but the experience is very well
Hey there, we are glad to hear you love your first purchase! Tax is based off of your location, and laws. Good luck on future purchases!
Thanks I am excited that they came so promptly. The process was simple and easy. I look forward to future business with you.
Hey, we are glad to hear you loved your adidas Yeezy 700 V3 Arzareth! Thanks for being a part of our StockX family, we are happy to have you here!
This was my 1st purchase. Very impressive process. Will purchase again.
Thanks for using StockX, we are thrilled to hear you had a great first experience! We hope you have many more, we are happy to have you here!
Very quick and delivered in a timely manner. The communication was great and I was able to follow along it's journey from origin to my address. Was dropped off right in front of my mail box so easy to locate package in mail room.
We are happy to hear you had a great experience! We strive to fulfill all orders as efficiently as possible. Thanks for being a part of our StockX family!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michael, We have sent you a private message to locate your order number and case. We look forward to hearing from you.