StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Pleased that the package was delivered a day ahead of the estimated time.
Packing was didn't pull anything good. But got my stuff in good condition.
Great fast delivery of product. They item was packaged good and have no second thoughts ordering again
We are happy to hear you had a great experience! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best platform we can!
Fastest order I have received! Everything was right and it was a smooth purchase! Will be buying again.
We are happy to hear you had a great first purchase! Thanks for joining the StockX family, your kind words encourage us greatly. Good luck on all future purchases!
Shoes came thought looking beautiful, but the box was damaged, which I was not expecting at all.
When you can't find it anywhere else, StockX will deliver every time!
We are thrilled to have you with us! Thank you for being part of the StockX community, we wish you luck on all future purchases!
Thanks great deal and fast service I have all ready bought from stockx again
Super happy with my purchase! 100% authentic, really fast delivery! I will definitely shop StockX again!
A1 experience and quick turnaround. Stream lined process
My experience with Stockx was really good, I received my pair of shoes on time, and everything is perfect. Thank you
Have a Nice day
Fast and efficient. Placed my order and within a week I received the Jordan's.
The purchasing process was smooth. The item was competively priced and arrived in excellent condition in a timely manner. Communication throughout the processes was good.
Purchased product and received it over a week early. Item was securely packaged and now i've been enjoying it since!
I was concerned at first when the first three days with no updates then I received probably 2-3 days after :) thank you!
Im very happy with my order my partner will like his birthday present.
Very fast delivery
Fast and smooth transaction! This is my third time purchasing from StockX and will def purchase my other dream pairs from them
I repeat do not buy electronics from this company they will sell you stuff that doesn't even work! They do not check if it works they only check if it's Authentic. You will have to reach out to the manufacture and they will not help you in anyway shape or form!
Hi Helen, we are so sorry to hear this. It is never our intent to upset you or make your user experience difficult. While StockX is a two-sided marketplace and does not normally allow for returns, we are always willing to take a second look at your item within 3 business days of receiving it, if you are dissatisfied. We just sent you a private message so we can assist, please follow up with us at your earliest convenience!
In march I purchased a pair of Carmine 6's from Stock X. They passed and i received, but they had the pinkish midsole i was afraid of getting. I chalked it up as a luck of the draw and a few weeks later resold them to Stock X with their tag still attached. Today I get an email saying they didnt pass and they are sending back + $15 fee. How are you going to reject shoes i bought from you in the first place?! Cant you scan the tag to see that i got them from you? Even if I didnt buy them off stock X, they are 100% legit from Nike. They were never purchased or sold as b grades or anything. This company employees complete idiots and exercises inconsistent shady business practices. Buy from GOAT, Ebay or anyone else, but not Stock X. Eventually they will screw you. Not to mention you can't call anyone over there to tell them what's going on.
We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy to hear you are satisfied with your purchase! We always try to fulfil orders as soon as possible.