StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Disaster. Ruined my daughter's birthday and offered no help at all. The size chart on their app was incorrect which led me receive the wrong size. 12 emails later and no help from a customer service than just sending out standard responses... Stay well clear.
I've purchased about 5 or 6 pairs of dunks of StockX... NEVER AGAIN. They sent me a pair of UNC's from "hong Kong" with a chinese label that was obviously fake attached to the shoe that would never be on a real pair. Now the pair of Orange Label white/navys I bought are no longer available after purchasing them about a month ago. I had to go on the website and ask for an update in order to get any type of response. Now theyre telling me the shoe is no longer available at the price I bought it at and I can't buy it anywhere else and they want me to wait 3-5 buisnnes days for my refund? After waiting a month for the shoes? I think I might just call my bank and dispute the charge. If they want me to remove this review they better give me my money!
We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
STOCK X IS BOGUS. I ordered some Jordan spizike from this company. The description reads they're new, I get the shoes and 2day later I try them on. When I put them on I walk from my bedroom to the kitchen and back the soles on both shoes start to crack. So I give them a further examination and I notice the shoe is also coming apart at the bottom. I try to contact STOCK X and I can only do this by email. I couldn't send pics because they needed to be In Jpg format, so any file I sent was too large therefore I couldn't send pics or talk to anyone live. Very inconvenient, and when they did reply to my email. They said it was too late there was nothing they could do and this was all within the a weeks time period. I wish there was some way I could leave pics for this review. Wait I can, so y'all know I ain't lying no
Hey James, It is never our intent to upset you or make your user experience difficult. We just sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience!
I bought a skate boats from them and never opened it. I sold it a couple months later and they declined the sale due to the item being damaged. They charged me a fee and refused to refund me the fee or the fact that they sold me a damaged item. Beware. They are a scam. Customer service refused to rectify the issue. Either the item is good since they sold it to me or if it's damaged they should refund me for selling damaged goods. They are a terrible unethical company so buy or sell your items elsewhere. Do not do business with them.
Hello! We are happy to look into this further for you. We sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience!
It was smooth shopping experience and I didn't even hope that my purchase would need another layer of confirmation, which is so good because I know that they care about this business even it's just a box of shoe.
We are glad you are satisfied with our platform. Thank you for your continued support!
I paid over 100 for my black light carnage funko for it to come completely smashed! I HIGHLY wouldn't recommend shopping for funkos from stockX. Don't make the same mistake I did
Hello! We sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience!
It's been great. Keep up the good work my experience with you Guys has been a great experience I've already told several people about this site
We are thrilled to hear you had a great experience! Thank you for sharing us with your friends, we are happy to have you with us Marlon! Good luck on all future purchases!
My delivery was on time like they said it would be and my package was safely delivered to me
Hey Eric, thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
Purchasing a PS5 on stockx was very difficult. I have purchased sneakers on here before with no issues. Because the payment kept getting declined, the PS5 price went by the time they where able to resolve my issue. When I first attempted to buy the PS5, it was $742, by the time stockx was able to resolve the issue, it was $790. Someone should make that right in my opinion.
Hey, we are sorry to hear about this experience. We see that you previously contacted our team regarding your purchase. Your case has since been resolved and we have not heard from you in a while. StockX is a Live marketplace where bid and ask prices fluctuate daily. We are not responsible for any fluctuation in the market as it is uncontrollable. If you have any additional concerns about this, feel free to follow up on your already existing case. Thank you!
Went very smoothly and quickly. Would definitely purchase from here again
Hello Ceresse, we are thrilled you had a great first experience with us! Welcome to the StockX family, and good luck on all future purchases!
Got the shoes quickly was easy and I love the shoes
Hey Dominic, congratulations on your first StockX purchase! We are happy to have you with us, and thank you for your review!
Quick easy smooth. So easy to work with I would do it again and again
Hey Derek, thanks for your kind words! We hope you love your order, and enjoy it for years to come!
Exactly as described! Thrilled with our experience!
Hey Elizabeth, thanks for the positive review! We strive to offer the best possible experience for our customers. We are thrilled to have you with us!
Got here way earlier than it said it was. Nicely packaged and no damage.
Congratulations on your first StockX purchase Leonardo! We strive to fulfill all orders as quickly as possible! We hope you enjoy your purchase for years to come, happy gaming!
Got here on time, perfect condition and perfect box condition. Exactly how described
Hey Aidan, thanks for your kind words! We are thrilled we got to make your first StockX experience memorable. Good luck on all future purchases!
A month ago I encountered online fraud! As a result, I lost all my money. I consulted with your company.
We just sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience!
Very fast high quality I really like, definitely I'll buy more for sure
Hey Fabio, congratulations on your most recent purchase! Thanks for being part of the StockX family, and good luck on all future purchases!
Tennis shoes came fast and on time. They said it would arrive may 27th but they came on the 16th right before my husbands bday
Hey Jasmine, we are thrilled to hear you got the shoes in time for your husband's birthday! Congratulations on your first StockX purchase, and we hope you both loved the sneakers!
My son wanted the Nike SpongeBob shoes they arrived in perfect condition thank you so much we love them!
Hey Karen, congratulations on your recent order! We're happy to hear that your son is happy with his new Nike Kyrie 5 Spongebob Pineapple House. Good luck with all future purchases!
Couldn't ask for a better process from a seller, sneakers arrived a whole week earlier than expected
Hey Alexander, thanks for taking the time to write your review! We are thrilled to hear you are happy with your purchase. We always try to fulfill orders as efficiently as possible! Good luck with all future purchases!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our apologies for this experience David! It is never our intent to make your experience difficult. We apologize that your daughter did not have the correct size sneaker for her birthday! We suggest going to the manufacturer's website directly for a size conversion aka Nike or Adidas website, seeing as every companies conversion can be different. We are sorry for this inconvenience and your dissatisfaction with our communication from customer service. If you would like to re-sell the item, because it is the wrong size, on our site you could potentially turn a profit! If you have any questions on how to set up your account for selling please reach out to stockx.com/contact.