StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Box was damaged but customer service helped me out very quickly
Ordered the Laser Orange dunks on 6/24, delivery date was set for 7/3, received the shoes on 6/29! The process was quick, and easy. No complaints on this side will continue to purchase from StockX!
Pretty quick shipping and arrived as expected. Decent packaging
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Not sure if I just got lucky but I had the very good fortune to receive the Fragment Beijing Dunks ('21) within 5 days of ordering them (including the weekend). Everything was very clearing documented and communication was good at every step. I will purchase through the service again if this is what I can look forward to.
Awesome site! Great customer service! Never had any issues with this site, and I'm an avid user.
Nice shoes for my niece with Quick delivery thank you stockx
Dear Basketball,
From the moment
I started rolling my dad's tube socks
And shooting imaginary
Game-winning shots
In the Great Western Forum
I knew one thing was real:
I fell in love with you.
A love so deep I gave you my all —
From my mind & body
To my spirit & soul.
As a six-year-old boy
Deeply in love with you
I never saw the end of the tunnel.
I only saw myself
Running out of one.
And so I ran.
I ran up and down every court
After every loose ball for you.
You asked for my hustle
I gave you my heart
Because it came with so much more.
I played through the sweat and hurt
Not because challenge called me
But because YOU called me.
I did everything for YOU
Because that's what you do
When someone makes you feel as
Alive as you've made me feel.
You gave a six-year-old boy his Laker dream
And I'll always love you for it.
But I can't love you obsessively for much longer.
This season is all I have left to give.
My heart can take the pounding
My mind can handle the grind
But my body knows it's time to say goodbye.
And that's OK.
I'm ready to let you go.
I want you to know now
So we both can savor every moment we have left together.
The good and the bad.
We have given each other
All that we have.
And we both know, no matter what I do next
I'll always be that kid
With the rolled up socks
Garbage can in the corner: 05 seconds on the clock
Ball in my hands.
5 … 4 … 3 … 2 … 1
Love you always,
Kobe
Great way to add sneakers to your collection by using stockx
Arrived a day earlier than estimated delivery, Highly recommend stock x
Stockx is a complete scam. I bought a pair of shoes from stockx that are guaranteed to be verified as authentic. The shoes never left the box or touched my feet. Due to unfortunate circumstances I had to sell back that same pair of shoes I previously bought from stockx. The shoe that they sold me, that were guaranteed to be authentic when I bought them, failed the stockx verification process when I went to sell them back. I was told I should have noticed the defects when I first received them. I am not a shoe verification specialist, however stockx claims to be. They are passing off defective shoes as authentic. Completely unacceptable.
Sold my brother a fake pair of the above mentioned shoes. I mean fake as hell. Only remedy they have for the situation is for me to re-sale on their site.
I ordered a GPU for $2,222.48 using Affirm Loans on June 4th 2021. My StockX account says "delivered successfully on June 9th 2021" but I never received my package. I filed a claim with them and was told because I no longer have access to the email address they had on file, I can't file a claim. The email they had on file was an old email address connected to my Facebook which had been hacked 3 years prior. They then asked me to provide information related to my account such as my billing/shipping address, my phone number, name, card information etc which I provided. I went and updated my email address on file for my StockX account and they responded saying my billing info had been deleted (which I never did). I offered to verify my identity through any other means possible such as bank statements, pictures of my Driver's License and credit card statements as well as utility bills which they refused. They have scammed me for over $2,200 and offer no recourse.
I'm pissed! I recently sold a pair of DS Steve Harrington Air Force Ones on StockX and they said the shoes didn't pass verification because the mid soles were 2 different colors. THE SHOES ARE MADE THAT WAY! The sad part is I purchased the shoes from StockX just a year earlier. The damn green QR code with the verification was still attached to the shoe, makes no sense! They had the nerve to not pass them and charge me a $15 fee. I reached out to customer service several times and they only sent me an automated message literally not answering none of my questions. That was a $700 mistake on their end and I'm yet to get an explanation or a refund on my measly $15 dollars. Horrible customer service and even worse authenticators!
Smooth and fast transaction. The prices are good compared to the ones off retailers elsewhere.
This company has many flaws. Their verification process is inconsistent and lacks good structure. They may pass or fail without any rhyme or reason in the future I recommend ebay or Goat stay away from them
We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michelle, Congratulations on your first order from StockX! We look forward to more business with you.