business logo of StockX

StockXReviews 2,459

2.9
How would you rate StockX?
grey star
grey star
grey star
grey star
grey star

StockX Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
414
value
325
shipping
318
returns
262
quality
326
This company does not typically respond to reviews
GB
1 review
0 helpful votes
Follow Bryan Z.
Unfollow Bryan Z.
Send Message
Share Review
Report Review

Was a very enjoyable experience, from purchase to the items being delivered everything was smooth.

Date of experience: January 17, 2022
Louisiana
0 reviews
0 helpful votes
Follow Cameron B.
Unfollow Cameron B.
Send Message
Share Review
Report Review

My review
January 17, 2022

It was a nice experience. They listened to what i asked them to do with my package.

Date of experience: January 17, 2022
South Carolina
1 review
0 helpful votes
Follow J J.
Unfollow J J.
Send Message
Share Review
Report Review

Citrus Jordan
January 17, 2022

Great! The process went well and I was updated at every point of change. Will definitely order again from you guys! Thanks.

Date of experience: January 17, 2022
Kansas
0 reviews
0 helpful votes
Follow shalome W.
Unfollow shalome W.
Send Message
Share Review
Report Review

Smoothie review
January 16, 2022

New condition. Exactly as described. Fast shipping. Thank you.

Date of experience: January 16, 2022
Saudi Arabia
1 review
0 helpful votes
Follow Wadea O.
Unfollow Wadea O.
Send Message
Share Review
Report Review

Very well
January 16, 2022

Very nice experience, went very well, thank you so much

Date of experience: January 16, 2022
New York
1 review
0 helpful votes
Follow V G.
Unfollow V G.
Send Message
Share Review
Report Review

Got ‘Em!
January 16, 2022

Received my sneakers way sooner than expected. They're gorgeous!

Date of experience: January 16, 2022
Ohio
1 review
0 helpful votes
Follow Nancy G.
Unfollow Nancy G.
Send Message
Share Review
Report Review

Its pretty good
January 16, 2022

It was really easy and simple to use. The lego set I ordered came really fast too! Will use again!

Date of experience: January 16, 2022
Australia
1 review
0 helpful votes
Follow Santiago M.
Unfollow Santiago M.
Send Message
Share Review
Report Review

Fastest shipping ever
January 16, 2022

I live in australia and my sneakers arrived after just a week of ordering. Great quality and certified authentic. Thank you StockX will buy from you soon

Date of experience: January 16, 2022
New Jersey
0 reviews
0 helpful votes
Follow Jaeden A.
Unfollow Jaeden A.
Send Message
Share Review
Report Review

PlayStation 5 Stockx
January 16, 2022

Excellent purchase. Even at over $725 it was worth every penny.

Date of experience: January 16, 2022
New York
1 review
0 helpful votes
Follow Lawrence S.
Unfollow Lawrence S.
Send Message
Share Review
Report Review

They still dont have my order a week later and saying they encountered a problem and are awaiting for my order to arrive. This is over a week now. Never again will I order from there. There is no way to contact them through the APP either. I cant seam to find a way to see how much longer until my order will be here. Never again.

Date of experience: January 16, 2022
North Carolina
0 reviews
0 helpful votes
Follow Chucheng U.
Unfollow Chucheng U.
Send Message
Share Review
Report Review

Pokémon card
January 16, 2022

The product was in good quality The product was in good quality The product was in good quality The product was in good quality The product was in good quality The product was in good quality

Date of experience: January 16, 2022
New York
1 review
0 helpful votes
Follow ricardo B.
Unfollow ricardo B.
Send Message
Share Review
Report Review

Exactly as expected
January 16, 2022

Quick and fast and came as is no fake size fit we'll definitely plan on ordering again

Date of experience: January 16, 2022
Spain
0 reviews
0 helpful votes
Follow Rafael Z.
Unfollow Rafael Z.
Send Message
Share Review
Report Review

Buena compra
January 16, 2022

Muy buena compra cumplió mis expectativas lo recomiendo 100%

Date of experience: January 16, 2022
GB
1 review
0 helpful votes
Follow Ayomide S.
Unfollow Ayomide S.
Send Message
Share Review
Report Review

Process with simple
January 16, 2022

I received my item in very good time and it was in good condition

Date of experience: January 16, 2022
Delaware
1 review
0 helpful votes
Follow Mike N.
Unfollow Mike N.
Send Message
Share Review
Report Review

Great experience
January 16, 2022

Great experience, great communication, came early then expected

Date of experience: January 16, 2022
Japan
0 reviews
0 helpful votes
Follow 直樹 B.
Unfollow 直樹 B.
Send Message
Share Review
Report Review

The long-cherished
January 16, 2022

I was finally able to buy the sneakers I wanted. Thank you very much. I will use it again if I have the opportunity.

Date of experience: January 16, 2022
Texas
2 reviews
0 helpful votes
Follow David U.
Unfollow David U.
Send Message
Share Review
Report Review

Awesome as always
January 16, 2022

You can shop StockX with no fear. The order was easy and delivered quickly.

Date of experience: January 16, 2022
Nevada
1 review
0 helpful votes
Follow Daryl Q.
Unfollow Daryl Q.
Send Message
Share Review
Report Review

Kyries
January 16, 2022

Ordered the Kyries Infinity's and was very surprised that they were being shipped from Hong Kong. When I opened the box to verify, I was happy to see that they were the XDR. GREAT price. I'll be ordering again.

Date of experience: January 16, 2022
Arizona
1 review
0 helpful votes
Follow Ella B.
Unfollow Ella B.
Send Message
Share Review
Report Review

Shoes
February 15, 2022

No refunds, No cancellation, waste of money! Don't recommend stockx to anyone.

Date of experience: January 16, 2022
Stock X. StockX Rep
over a year old

Hello Ella, StockX is a two-sided marketplace, with both a Buyer and a Seller on each end of the order. In order to maintain market integrity, we do not allow for cancellations. When you press 'Buy now' or place a Bid, you are signaling your intent to make a purchase. Once your Bid has been matched with an Ask and the order is created, we are unable to cancel it.
We appreciate you providing your order number, after review I was able to see this item was delivered to you on 01/11/2021! Congratulations on becoming a First Time Buyer and welcome to StockX.
If you are no longer interested in the item you have purchased, we recommend re-selling back on StockX. For assistance with this process, please see FAQ https://stockx.com/help/articles/What-is-an-Ask-and-how-do-I-sell-on-StockX. Thank you!

Georgia
0 reviews
0 helpful votes
Follow Pam X.
Unfollow Pam X.
Send Message
Share Review
Report Review

First time
January 16, 2022

First time using went pretty well. Gift recipient was pleased.

Date of experience: January 16, 2022

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.


stockx.com
Detroit, MI
+490