The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Was a very enjoyable experience, from purchase to the items being delivered everything was smooth.
It was a nice experience. They listened to what i asked them to do with my package.
Great! The process went well and I was updated at every point of change. Will definitely order again from you guys! Thanks.
New condition. Exactly as described. Fast shipping. Thank you.
It was really easy and simple to use. The lego set I ordered came really fast too! Will use again!
I live in australia and my sneakers arrived after just a week of ordering. Great quality and certified authentic. Thank you StockX will buy from you soon
Excellent purchase. Even at over $725 it was worth every penny.
They still dont have my order a week later and saying they encountered a problem and are awaiting for my order to arrive. This is over a week now. Never again will I order from there. There is no way to contact them through the APP either. I cant seam to find a way to see how much longer until my order will be here. Never again.
The product was in good quality The product was in good quality The product was in good quality The product was in good quality The product was in good quality The product was in good quality
Quick and fast and came as is no fake size fit we'll definitely plan on ordering again
Muy buena compra cumplió mis expectativas lo recomiendo 100%
I received my item in very good time and it was in good condition
Great experience, great communication, came early then expected
I was finally able to buy the sneakers I wanted. Thank you very much. I will use it again if I have the opportunity.
You can shop StockX with no fear. The order was easy and delivered quickly.
Ordered the Kyries Infinity's and was very surprised that they were being shipped from Hong Kong. When I opened the box to verify, I was happy to see that they were the XDR. GREAT price. I'll be ordering again.
First time using went pretty well. Gift recipient was pleased.
Answer: It's a scam, received fake shoes from them and they won't refund me.
Answer: Hi Norma, StockX currently does not offer phone support but we would be happy to help you via chat or email! Please contact us at stockx.com/contact with screenshots of the charges and we can get to the bottom of this for you.
Answer: Hi D. H, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. However, in the event that a seller does not ship on time or fails verification we will always try to like the buyer to a new seller at no additional cost. If we are unable to do a full refund is processed. In the event that the buyer wishes to not be linked or if the seller is passed their ship-by date, they can request to cancel. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned. If you have any further questions please contact us at stockx.com/contact. Thank you!
Answer: Hi Alexa, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers. We give an estimate of 7-12 business days for all deliveries, however, this is subject to delays. We do not guarantee shipping information for any item until after and only if the item passes verification. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). If you have any further questions please reach out to our support team via stockx.com/contact or via our live chat function. Link: https://stockx.com/help/home?contactsupport=true Best, StockX
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification, and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: Hi Patricia, you can check the status of your order by login into your StockX account! We do send email notifications as well when the seller ships when the item arrives, when it completes verification and when it shipped out. You can also contact support via stockx.com/contact or via our live chat function as well.
Answer: A: Hey Lienardo! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Angela! That's a great question! StockX defines "Deadstock" as authentic, new, and unused. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears. However, just like all products on our site, our dedicated verification team will thoroughly inspect each item to make sure it is authentic and meets the condition requirements. Please note our verification team does not break the factory seal during this process. If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Answer: Hey Remell! That is an excellent question. We have had thousands of successful PS5 sales from Buyers and Sellers worldwide! PS5 orders, like all StockX purchases, typically take 7-12 business days to be fulfilled. We also have electronics-specific guidelines for all items sold on StockX, you can read more on our FAQ here to give you the confidence to make your purchase. https://stockx.com/help/articles/Electronics If you have specific questions you would like answered, please reach out over this link, https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back - or contact us using the live chat feature on the StockX homepage. Thanks!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
Hello Ella, StockX is a two-sided marketplace, with both a Buyer and a Seller on each end of the order. In order to maintain market integrity, we do not allow for cancellations. When you press 'Buy now' or place a Bid, you are signaling your intent to make a purchase. Once your Bid has been matched with an Ask and the order is created, we are unable to cancel it.
We appreciate you providing your order number, after review I was able to see this item was delivered to you on 01/11/2021! Congratulations on becoming a First Time Buyer and welcome to StockX.
If you are no longer interested in the item you have purchased, we recommend re-selling back on StockX. For assistance with this process, please see FAQ https://stockx.com/help/articles/What-is-an-Ask-and-how-do-I-sell-on-StockX. Thank you!