StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Great delivery time it was fast and i told if the date would change my only issue was it said it was coming a friday between a set time so i stayed in my house and it never came
Package came quicker than expected. Also great packaging.
It was a smooth experience, the only downside is the fees add up to make your purchase not as cheap as you think.
Great service and experience, everything was as promised and expected.
Ordered them a week ago and surprised they got to my house quick. Also the shoes were clean with no damage to the box
So happy that i could buy the shoes with a low price. And the delivery was really fast. I ordered my shoes on sat and it arrived on tue!
Fast delivery and really good price. I was expecting a long wait but it turned up within a week
Although I've heard good things about this company, I decided I would give it a shot and be a first time shoe buyer. Turns out a whole 2 weeks go by and they've canceled my order after paying almost $400. I've wasted my time and money on bull crap. Never again will I use this site. They've lost my business once & for all.
, I will read the reviews on every company I deal with from now on. If I can't talk to Customer service on the phone with a company I will not shop with them.
Best place to order shoes online love how they let u kno when ur shoes are coming on time
Then to find out, after the fact, you state you don't take refunds or make exchanges. I placed the bid, didn't hesitate on the price of $400 yet you sent me used boots? You know I'm pissed when I'm a guy that NEVER EVER leaves bad reviews on a computer. I prefer calling and talking or going to a store to figure things out... but you guys are so terrified of backlash... do the right thing! THINK about it, after noticing the reviews you have a 51% to 30% Love / hate company. That's a pretty bad ratio! GIVE ME my $ back or unused boots. I rather have the boots... AND YES, I took pictures etc. sent them to you guys to have that bs email stating you guys don't respond to emails... These photos, make the boot look better than they are... the first one is discolored as if someone rubbed the hell out of them to clean them, the second photo shows scuffs on side, the third (trust me, the photos not doing it justice) various scuff marks on front...
Do NOT shop with Stockx! I ordered a pair of Nike Blazers and the seller mis-advertised the shoe for sale. I have in writing that Stockx would accept the return for a refund based on the circumstances. They even issued me a return shipping label. I shipped the item back only to have it arrive back at my door a week later in a destroyed box! Stockx refused the return and now claims they never agreed to accept the return. I have everything in writing. THE WORST. They lie.
Item arrived very quickly. Seller communication was top notch. I knew what was going on each step of the way. Item was in great condition.
L article était bien emballé. L'envoi a été rapide. L'article a rempli toutes mes attentes.
Fast & excellent. The shoe fit perfectly, shipping was perfect. My product arrived before the estimated delivery date. My shoe look & feel authentic.
Buying off of stockx is always reliable and they make sure to send you your shoes asap. It is super easy and they give you the best price too. I wouldn't order shoes from anywhere else!
Parasitic leeches. I would never buy or sell through them. I have before, always overpriced after the endless fess they add on and the shipping costs they leave you with no option but to pay. I liked using their portfolio, until they decided to ruin it and take away everything useful about it such as a quick overview of market value, potential gain, and your rank in their system even though the ranking was backwards if you were in the top 1% they showed 99%. Which is just basic moronic sense for these guys. But they took away everything useful to add an NFT portfolio. LOFL. As if anyone who buys NFT's is going to use stockx's half a. Ed portfolio when there is a whole ecosystem of excellent apps for buying selling and tracking performance of NFT and your portfolios. That has to be hands down the dumbest trending riding idea these dummies could've come up with. Nobody cares they arent using your site for that, many of us arent even using your site to buy or sell, now that you've ruined the portfolio there is no reason for some of us to use your site anymore. Get real. Youre sh"t
Smooth transaction all went well, got my item in good condition
From the business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Seth, we are sorry you feel this way. We are always looking to improve the experience for our users, and really appreciate the feedback. Our objective is to deliver a superior marketplace experience built on our core brand pillars of trust, authenticity, and anonymity. As our marketplace continues to grow, so do our investments in the platform and the costs required to improve the level of service to StockX customers worldwide. StockX customers are, and always will be, the heart and soul of our company -- this update was put in place to best serve and support the high-touch customer experience we afford our millions of buyers and sellers across 197 countries and territories globally.