StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Got fake shoes from you guys and the company didn't care
Was browsing a pair of sneakers from my phone adding them to the cart but not confirming. All of a sudden while still on the cart, got an email notification about order being placed.
I contacted right away the customer service who said that was not possible and that the order couldn't be cancelled.
I am since then stuck with an unwanted pair of shoes.
Totally unacceptable
Hi Erick, StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
There is no option to place an order in "your cart" There are two ways to purchase on the marketplace. A Bid signals your intent to buy - it is your financial offer for an item on StockX and can be accepted at any time. A Bid will remain active until it is accepted, expired, or canceled. You can also purchase an item outright at the lowest Ask as a Buy Now.
The order was placed as a Buy Now, meaning it was purchased right away at the lowest Ask.
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
If you resell we do recommend leaving the verification tag attached to the item.
We apologize for any inconvenience this may have caused.
If you have any further questions please contact us at stockx.com/contact. Thank you!
That fact that you've sold fakes I stopped buying and that you stopped focusing on shoes is concerning
Terrible quality check paid over 3× times the value for low quality bad customer support even after waiting a month
Hi Ron, StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). In addition, the holiday season does play an effect on delays as it does with most businesses.
We do not guarantee shipping information for any item until after and only if the item passes verification.
We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. Due to these facts, some items will pass verification despite having minor defects. With that being said, we are certainly happy to take another look at any item within 3 days of the item being delivered.
If you have any further questions please contact us at stockx.com/contact. Thank you!
They sent me FAKE jordans.Do NOT buy from them.They are Fake and you will be sorry if you buy from them
Hi There,
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!
Amazed this business has not folded. Does not meet promised delivery times…just keeps sending messages that order has been delayed. No other explanation or attempt to fix problem with order costing almost $300. In the age of Amazon, this is totally unacceptable. Certainly learned the lesson to never deal with StockX again!
Hi Richard, StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays.
While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). In addition, the holiday season does play an effect on delays as it does with most businesses.
We do not guarantee shipping information for any item until after and only if the item passes verification. If you have any further questions please contact us at stockx.com/contact. Thank you!
Ordered my son some shoes for Christmas, there is no place to ship to a different address from the billing address. So I simply asked if they could be shipped to him instead of me and then me having to ship them because I'm a disabled veteran and it's hard for me to get around. Instead of just saying it couldn't be done and letting me try to ship them, they cancelled the order completely and now I have to wait 7 days to get my money to get my son another gift. F$@k STOCK x
Hi Joan, there is a place via your account setting to update both the billing and shipping address on all accounts. In addition, the shipping address appears right before confirming a purchase and gives all users the ability to update the shipping address right before confirming the purchase. As mentioned in the agreed-upon terms, it is the user's responsibility to ensure all information is updated prior to making a purchase or listing an Ask. We do not guarantee address changes and if the submitted address change is declined by our risk prevention team the order is canceled for security purposes. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.
If you have any further questions please contact us at stockx.com/contact. Thank you!
I used StockX a lot until an issue, then had to use support for the first time, and they simply do not care. I did some digging on twitter to learn that what happened to me is common so I will no longer use StockX and move all business to exclusively https://www.goat.com/
H Justini, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything else we can look into, please contact us at stockx.com/contact. Thanks for your patience!
The last time I bought sneakers from Jordan Retro University in nude color, they are very attractive and the price is affordable. Again, I assure you that the goods are of high quality in accordance with its trademark. I bought, buy and will continue to buy because the assortment is large and attractive.
I bought a pair of Retro 11 Cherry Air Jordan's. Upon receiving them, there were many issues that showed that these shoes were fake. 1st no serial number which all my other 100 Jordan's have. 2nd, where the tag of the shoe shows the size and brand was just words. If it was made by Nike the brand logo and shoe size would be there. The inseems were a different color and stitching already falling apart. I made a complaint, and they said the shoes were verified and that it was a quality control problem with Nike. So they sold me fake shoes and refused to refund my money and lied about it.
Hi Jonathan, we are sorry to hear this. We sent you a message requesting more information so that we can look into your case. Please follow up with us soon. Thank you!
80 percent of the sneakers ordered were factory damaged products that could of not pass quality control and factory soiled with a extremely messy grease. After painful attempt with customer chat I was directed to website site that handles claims for exchange or refunds in damaged products. After 12 attempts at filing the claim I gave up. It's costing more money In time trying to get that browser domain to work. Also encountered problems with app, customer service, and website for return. Downloading photos just didn't work at all, tried different Apple devices and read tips from other customers on maneuvering through app using Apple phones but to no avail. Looks like stock x also is connected with manufacturers in getting damaged products and selling them. I'd say beware and expect issues. If you have the patience and the time to waste roll the dice if you need these warnings try to find another vendor. They suck
Hi Alexander, we are sorry to hear this. Prior to shipping items to you we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. Due to these facts, some items will pass verification despite having minor defects. With that being said, we are certainly happy to take another look at any item within 3 days of the item being delivered. If you are not able to upload the photos due to technical issues that is no problem at still reach out to our support team and they will assist you through this process to ensure you receive the proper assistance. If you do not wish to keep the item, you are always welcome to resell it on the marketplace. We do recommend leaving the verification tag attached to the item if you are reselling it! We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.
If you have any further questions please contact us at stockx.com/contact. Thank you!
I ordered a pair of Dunks for my kid. Only to receive them with a authenticity tag on them from STOCKX. The side of the shoes were visibly wavy and the stitching was messy. I tried to sell them back to STOCKX but they could not confirm the shoes were real even with me leaving the original authenticity tag on the shoes that they applied. Long story short they will sell you a fake product and turn their back on the customer. Stay away! Oh yea, they offered to send the fake shoes back to me free of charge! Thanks!
Hey Rudy. We are sorry to hear you are unhappy with your purchase! We do back every product we pass with our StockX Buyers Promise. If you believe we need to take a second look at your purchase please follow the steps outlined in our Buyers Promise tocontact one of our verification experts. That link can be found here:
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
Thank You!
One week ago I sold a shoes at stockx.com. And they didn't make my payment yet stockx doesn't have any phone number or email for contact it's ridiculous
Hey Deise, We are sorry to hear you're having issues with your payout! We know it is important to receive your funds at the end of your sale so we want to make sure you get that for your completed sale! Your payout was sent to your Hyperwallet on the 15th for your successful sale. We always recommend logging into your Hyperwallet to see what is holding your pending payout from being received. You can find all the information you need by visiting our HELP page here:
https://stockx.com/help/articles/The-guide-to-setting-up-and-using-your-payout-information
Thank you!
Takes long for a package to arrive ordered it on the 4th and it's the 20th every time it's a day delay never came in and spended 541 dallors
Hey Armaan, We are sorry to hear you're having delays with your order. Typically around the holiday time carriers and merchants tend to slow down due to the influx in orders but we do always estimate orders to be fulfilled with 7-12 business days! If your order is past this deadline or you have not received an update within 5 business days please reach out to us directly at stockx.com/contact so we can review your order specifics and help you any way that we can.
Thank you!
Said there was no transaction meanwhile I got screenshot of everything. Hotnkshop.com then to Stockx site after I purchased them. Want refund. Scammers
Hey Daniel, We are sorry to hear your purchase didn't go as smoothly as anticipated.
Please note we do require that buyers reach out within 3 days of their item being marked as delivered so we can move forward with a Claim investigation.
If you are able to provide me any evidence to show me you have reached out within 3 days of when your item was marked as delivered we can potentially proceed forward with opening a claim for you.
Please reach out to our support team via stockx.com/contact with the following information.
Thank you!
I spent time before the sale confirming some details of an expensive gift item I was purchasing for Xmas. Most of the information I received was wrong.
I was also over billed and can't get a competent person from StockX to resolve. This is the second order of $400+ sneakers purchased from this company and my last due to billing issues and quality control issues/suspicious of authenticity.
I don't think that their authenticity checks are very good and these shoes came with several issues. I emailed support and got a useless canned response and have now spent a couple of hours trying to get my $20 in over billing back. What a waste of time. Customer service is lacking...No phone support, tickets are replied to days later and live chat is subpar at best. I will be looking elsewhere for my gifting needs in future. When issues arise, you will spin your wheels for days.
Hey Brad, We do apologize for the inconvenience and delay in response as our team has been handling a high volume of cases.
We are sorry to hear your purchasing experience hasn't gone as smoothly as anticipated. We have stringent authentication standards where we would never send an item to a Buyer that we did not deem as passable.
Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different Sellers located globally! We do not guarantee shipping information for any item until after and only if the item passes verification.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed).
If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you!
They stole $450 and gave me fake sneaker. They robbed me with a pistol.
PLEASE PEOPLE DONT BUY ANYTHING FROM THIS COMPANY
Hey Carl, We are sorry to hear your purchase didn't go as smoothly as anticipated. We have stringent authentication standards where we would never send an item to a Buyer that we did not deem as passable.
Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Due to being a live marketplace, some items will pass verification despite having defects. With that being said, we are certainly happy to take another look at any item.
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!
The Stockx shipped me a low-quality replica, and they don't want to proceed with a return or a refund. The Nike shoes had a bad gasoline-like smell and started to tear apart in less than a week. The smell should be a red flag during their verification process, but they simply ignored this fact. I have other same-model sneakers and non of them have this awful smell, and none of them have torn apart. This is a 100% replica. Their promise of authenticity is just an empty promise. Be aware.
We are terribly sorry for the circumstances and complications with your recent purchase. It is not our intention to make any purchases disappointing. We would be happy to revisit your case if you reach out to StockX.com/contact. We look forward to looking into your inquiries.
I purchased, not bid, for a pair of shoes and accidentally ordered Mens. Caught it but nope can not exchange or cancel. But I can resell it on their site. This is bad service. Even a return with a restock fee would have been nice. Never will order from them. Bidding is a different game.
I am updating this and stating that StockX did infact, helped us out on getting the shoe purchase taken care of. I now give them a 4 star. The -1 start is due to the fact that we really had to work to get it taken care of. But was much appreciative.
We are disheartened to learn of your experience with a recent purchase. StockX is a consistently fluctuating market similar to the stock market. A change to a single product or size can happen within moments or days. That is the basis and nature of our company. StockX is the middleman for the sellers and buyers; thus, we do not hold inventory. Buyers and sellers alike control this ever-changing market. StockX serves as a platform that makes it convenient for both individual sellers and buyers to do business easily. Because of this, we do not actually hold inventory and therefore would have no way to accept merchandise back in instances of unwanted purchases. Once your purchase was made, a commitment to the original party that was selling the merchandise was made as well. We look forward to hearing from you at StockX.com/contact if you are in need of any further assistance. We are happy to help!
After making a purchase I waited 10 days and realized the seller never sent the item to StockX so after reaching out to StockX they cancelled my order because the seller could not fulfill my order! After 12 days of making the purchase. They cancelled my order which left me to re-purchase for the holidays and pay over $100 more for the item! Shame on them they offered me a pitiful discount code, which I used and still paid more than $60 over the original order. They care more about he seller then the buyer. I will NEVER use them again.
We are disheartened to learn of your recent experience with a canceled purchase. We have penalized the seller accordingly in accordance with our seller policy (https://stockx.com/help/articles/What-happens-when-a-seller-breaks-the-rules) It is not our intention to make your purchase during the holidays a difficult or disappointing one. StockX is a consistently fluctuating market similar to the stock market. A change to a single product or size can happen within moments or days. That is the basis and nature of our company. StockX is the middleman for the sellers and buyers; thus, we do not hold inventory. Buyers and sellers alike control this ever-changing market. We look forward to hearing from you at StockX.com/contact if you have any further questions. We would be happy to help!
About the Business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better. We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories. Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hi Felix, we are sorry to hear this.
After review, we do not see any communication from you regarding your concerns surrounding your purchase. We do see that you contacted us regarding the Bid being accepted as you forgot about the Bid and our team informed you that we were not able to cancel the order.
A Bid signals your intent to buy - it is your financial offer for an item on StockX and can be accepted at any time. A Bid will remain active until it is accepted, expired, or canceled. You can also purchase an item outright at the lowest Ask as a Buy Now.
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
In addition, prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item within the required 3-day timeframe. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!