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Stately Reviews Summary
Stately has a rating of 3 stars from 672 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
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I received a shipment yesterday and the clothing was not adequate. My preferences noted on my profile were not considered therefore, I now have clothes that I will not wear which was a waste of my money. I will be canceling my subscription!
After three months as a Stately customer I m very satisfied with the personalized service and attention to my personal requests.
We’re so happy to hear that! Our team works hard to make sure each box is curated with care, and we appreciate you being a part of the Stately family!
I have not shopped for clothes in years. I put my sizes and my color choices into the profile and have been very happy with every order I've received. The shirts, sweaters, pants, and shoes have all been of great quality and value. I have changed to an every other month order and will continue to look forward to seeing what I receive.
We love hearing that you’ve been happy with your selections! Adjusting to an every-other-month plan sounds like a great way to keep enjoying fresh new looks at a comfortable pace.
It has been a challenge to get to the shipments within 5 days due to my travel schedule. When I do receive the packages, not much fits and I have to send it back but it is usually after the 5 days; therefore, I my returns are late because I have to wait for approval, RMA's, etc... before shipping the items back. Then I am off on another trip and it has to wait until I get back home.
At this time, I would like to cancel my subscription. It is too much hassle to worry about and I don't need another thing on my plate at this time.
We understand how busy schedules can make returns more challenging. We appreciate your time as a customer and respect your decision to cancel. If you ever reconsider, we’d love to welcome you back and help find a better solution for your needs.
Thank you for your feedback! If you’d like us to fine-tune your selections to better reflect your style, we’re happy to note that for your future boxes.
This one was more on point from the last one. Thanks. The last set was too modern and had extra pockets and stuff that I do not like. This one was more sleek and versitile
We’re so happy this box was a better fit for your style! Your feedback helps us fine-tune our selections, and we’ll continue curating pieces that align with your preferences.
I have enjoyed the variety and quality of items sent by Stately. There have been a few items that did not fit my taste or size. Unfortunately, most items have not been available for an exchange of an appropriate size, or they are simply unavailable for return/exchange. The service team has been very accommodating with providing some exceptions. I just wish the returns/exchange process was easier, with pre-printed labels & return bags included. Can't beat the low price, which is about half of what I've paid using similar services like Stitch Fix.
We’re glad you’ve been enjoying the quality and variety of your boxes! We understand that a smoother exchange process would improve your experience, and we appreciate your feedback. We’ll continue working to make returns and exchanges as seamless as possible.
I am absolutely thrilled with my monthly stately men box. The clothes are always stylish, high quality and fit perfectly. The curated selections feel personalized and make dressing every dayan exciting experience. It also saves me time and effort from shopping, while keeping my wardrobe fresh and trendy. Highly recommend to anyone looking to upgrade their style effortlessly.
Thank you for your kind words! We’re so happy to hear that Stately has made your wardrobe refresh effortless and exciting. We’re honored to be part of your style journey!
I've only received two boxes from stately, but they nailed it with both boxes. I loved every item and it seems like a great value for what you get! Keep up the good work.
That’s fantastic to hear! We love that you're enjoying your selections and finding great value in our service. We appreciate your support and look forward to curating more for you!
A lot of the clothing seems to be of lesser quality and the sizes very greatly. A large in one brand will fit like a small and a large in the next box will looks like a 3 X
We appreciate your honest feedback. Sizing can vary between brands, and we understand how that can be frustrating. We’re always looking to improve, and if you need any assistance with exchanges, please reach out—we’d love to help!
I received my first box from Stately and my stylist did a fantastic job. The pants they picked fit well, they are super comfortable and I feel confident and stylish in both of the new combinations.
We're so glad your stylist nailed it! Feeling confident and stylish is what we aim for, and we’re excited to continue curating outfits that make you look and feel great.
Waiting for my next surprise. First order was good, needed to upgrade for more exciting experience.
We’re thrilled to hear you enjoyed your first order! Upgrading is a great way to explore even more styles and premium selections—we can’t wait for you to receive your next box!
I keep leaving notes and it is on my profile that I am looking for office attire...and you sent jeans?
We apologize for any oversight in your order. We strive to match your style preferences, including office-appropriate attire. We appreciate your feedback and will make sure your future selections align better with your requests!
I've been sent some clothes that are for winter that I won't get much use from. It would be good to ask what season - winter, spring, summer, fall - you want your clothes for.
We appreciate your feedback! Our curations are based on seasonal trends, but we understand that different climates may require adjustments. If you'd like to ensure you receive items best suited for your location, our team is happy to take note of any specific preferences for future boxes!
They say they don't do refunds. What company doesn't do refunds now a days..
We understand that a refund policy isn’t for everyone, and we do our best to be as transparent as possible about our policies before purchase. Also the price you are paying for these items are heavily discounted as opposed to going to purchase each item individually. While we don’t offer refunds, we do provide exchanges to ensure you receive items you love. If you need assistance with an exchange, our team is here to help!
The pants are not hemmed. The quality of the fabric is not as good as the one that I could piurchase at my local clothes store. The shoes are nice though.
We appreciate your feedback and are sorry to hear the pants didn’t meet your expectations. Some of our dress pants come unhemmed to allow for a custom fit, but we understand this may not be ideal for everyone. We're glad you liked the shoes and would love the opportunity to make things right! If you'd like to explore an exchange for a different fit or fabric, our team is happy to assist.
I inquired to why you will send winter wear to Florida and could not get an answer, This is why I left last time. You have one more chance to get it right. I should have discounts from my previous stay with you!
We appreciate you giving us another chance and completely understand your concern. Our goal is to tailor each box to your location and preferences, so we’ll ensure your next box is suited for Florida’s climate. We’ve noted your feedback and will do our best to get it right this time. If you have any specific requests, feel free to share—we want to make sure you love what you receive! Regarding any previous discounts, our member services team will reach out and follow up with you shortly!
I love it! Best subscription box! Everything I've received has looked great. Highly recommend
Thanks for the love Joshua! Can't wait to send you more items!
Thanks for the love James! We will pass this along to your stylist and share the kudos with them too.
I love my Stately subscription because their stylists get me wearing more diverse and stylish clothes than I otherwise would. Their choices are generally great, and when there's an issue they are good with returns.
We love to hear this Gerard! Can't wait to keep sending you more amazing items and so happy to hear this about our exchange process. We want to make it as easy as possible for you to get amazing clothes right to your door!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize that your preferences were not reflected in your latest box. Your feedback is incredibly important to us, and we’d love the opportunity to improve your experience if you decide to give us another chance.