State Farm

I was hit by a state farm policy holder. I had 2 customer service calls and it was the worst experience I have ever had with any "representative".
When I asked if I could speak to someone else. She stated "you sure can, you can call back" and hung up the phone. This is after I sent an email requesting assistance, enterprise and my agent called several times trying to speak with someone... 5 days prior!
I feel bad for those people that need to deal with them on a regular.

Was hit by a car when the other party ran a red light. They were insured by State Farm. The police report clearly stated what happened. I had also a witness who agreed the lady ran the red light. Yet it took WEEKS to even get an update. Nobody at State Farm could help me or answer any questions about anything at any point in the process. Should have been no surprise that they decided to not accept liability. Scumbag company.

I called to review my bill and was promised a return call that never happened. I called approximately 10 days later and spoke with Ms. Julie Wilson. She not only apologized for the dropped ball by another associate, she took time to review, explain and assist. I felt valued and appreciated. It made the difference of me taking my business elsewhere. Thank you, Ms. Wilson. I truly appreciate that customer service is still a thing in business.

My life,auto and renters all in one,the app is fabulous,adding and updating a policy with ease,great customer service,great rates, they just don't say they appreciate your business, they show it.

My husband and I got into a car accident in July 2020, was not back into my home state yet. Car got hit, shoved off a bank and flipped multiple times. I thank God for his hands being put around me and my husband but state farm was there and on it, they had everything ready for me when I got out of the hospital and the next day for the rental car they didn't hesitate or wait for the other guys insurance. They made me feel like we were what they first concern was. I highly recommend State farm.

I've been with State Farm auto for about 30 years and their pricing is great on premiums. I recently had a claim from a tree branch hitting my car and my agent was great but the claims department is horrible. I got one call from them and I asked if they could call back in 5 minutes. That was the only call I received. I called them every 24 hours for a week straight and was on hold for at least 1.5 hours during the 5-7 calls I made. I was promised a call back from a manager and never got one. The claim was finally settled and it says closed and paid on the website but I still have not received payment, after another week. I'm afraid to call them again for fear of the awful on hold music!

I never had a claim so can't evaluate that. However, every year they increased my rates (25% not unusual) until switching companies became the obvious best move for me. They overcharge.

No business ethics! No matter which company, business, or corporation you're working with, ethical principles are always the foremost crucial guidance to guide the company's behavior because it may be a set of conduct that will outline the principles, responsibilities, or maybe the good practices for an entire organization. You will not find any with State Farm insurance!

This country is far behind our European neighbors when it comes to life situations: When a corporation puts money before health of employee or child that is a huge issue! Issues, a car accident & then a sick child that was hospitalized and released with instructions to observe for 72 hours were ordered. How do you do that if you are not with them? To have a doctors note, but never asked about it develops a pattern of not needing. The straw for this company was the hospitalization, faxed 12 pages of Dr instructions to support a valid reason. It is inconceivable that any employee has to make a heart wrenching decision to go to work or leave my sick 2 yr old. Stating business goes on in the event of death what pray tell does that tell you about the Values of this Company? Awful practice for any US company!

Do not get StateFarm for homeowners insurance. I had a large hail storm with hail up to two inches in size and they are denying roof damage as old due to being the wrong color even though I have video and photo evidence of the hail and documentation of no hail damage from before the storm from two different companies.

I gave them a photo of one of the hail stones after it had melted a lot, I didn't want to run out in hail, and they seem to think this will not cause damage since in the denial they say zero damage even though the adjuster was pointing out damage to me.

A demented State Farm insured woman hit my car and seemed very confused. She even apologized and mentioned she was panicking and distracted. I caught it all on video and when I filed under her claim State Farm they refused to hold her liable. They determined it to be neutral. I was hit 7/22/2023 and I've had two reps try to over talk me and one hung up on me. State Farm is most definitely training their employees to be disrespectful. They're incompetent on top of it all. Plot twist: I also have State Farm Auto and Home, they are losing a customer…that's all I can say. I've had State Farm for over 15 years and the few times I've needed them they've been nothing short of a headache! I'm tired of giving chances.

Absolutely horrible experience. I have been a State Farm client for 17 years... Never been in an accident. Someone backed into my vehicle in the parking lot where I reside. There was a witness statement, police report and footage of the incident however, because the witness (for unknown reasons) did not want to make a recorded statement for State Farm, the claim was denied (the party who hit my vehicle was also a State Farm client)... My vehicle will not be repaired unless I pay for it. I had no fault in this whatsoever so I'm questioning what have I been paying for all these years? To top it off, I'm the one who had to pay for and submit the police report and footage, they did absolutely nothing to reach out to the officer or police department in order to obtain the footage. They definitely do not care about their clientele, just another greedy business, in my opinion.

Denied our claim, in spite of a plethora of evidence. We had a chimney fire; 3 adult household members saw the flames, plus 4 adult backyard neighbors. The damage to the chimney was extensive; a professional chimney company used a snake camera to documented the clearly visible damage. They went up on the roof; when they removed the chimney cap, the chimney crumbled to pieces. But State Farm's "inspector" used only a regular hand-held camera. He didn't have a ladder, so he didn't climb on the roof. Nor did he interview the neighbors. We had called the fire Dept to make sure there were no lingering embers; their report stated there was no heat detected - so we could rest easy. State Farm decided that meant "no fire took place" and denied our claim!

They'll send you claim to an "investigator" if you've had another claim a few years ago. No questions asked.

The adjusters try to use manipulative tactics by bullying the customer. For instance, when I told her how I thought the theft occurred, she replied, "haha, really?" Yes, really. Annoying. It's quite obvious they're trained to make you feel like crap while you're the victim.

I would not recommend even for $5/mo.