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Starwood Hotels
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Starwood Hotels

starwoodhotels.com
Florida
15 reviews
30 helpful votes
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My favorite!
March 15, 2017

Spg member. This is my favorite rewards hotel program. I'm just extremely disappointed that Marriott has bought the SPG, and Sheraton hotels. Sheraton out of all hotels I ever been to, makes me most valued as a guest. Sheraton has much greater customer service than Marriott. Marriott can't even come close. I probably will use this brand less once Marriott completely takes over as they are not as caring as Sheraton for ex. I'm so disappointed. Also the points are more generous with Sheraton as they are with Marriott. I'm a world traveler and participate with both of their hotel rewards program and I stayed at their hotels. The only reason I give 5 star right now, is because the transfer is not yet completed. I think they anticipate in October 2017...

Date of experience: March 15, 2017
Texas
6 reviews
10 helpful votes
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I was a loyal Starwood customer for many years. Once they merged with Marriott I rarely stay with them. They significantly raised the prices/points to book a room, and put some restrictions in place it almost makes the points program useless. I understand they made a business decision, but they lost a regular customer.

Date of experience: June 10, 2020
India
2 reviews
7 helpful votes
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Perfect
February 6, 2017

Fantastic hotels with friendly, helpful, and excellent service. I have never had any issues staying in Starwood Hotels and trust me: I have stayed there a lot. Five stars... but only because I can't give them six stars.

Date of experience: February 5, 2017
California
26 reviews
75 helpful votes
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Starwood used to have one of the best genuine discounts for seniors.
It still owns all the best properties in Venice.
Of the hotel cards it is probably the most useful.

The only reason I do not give it a higher rating is that it has properties in Rio and Orlando that vary a lot in quality (are poorly supervised).

Date of experience: December 25, 2015
Florida
3 reviews
12 helpful votes
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Excellent service!
February 26, 2020

Anytime I plan or unexpectedly need to fly out. I always know I can count on Starwood Hotels to ensure easy, hassle-free and efficient bookings. Therefore I would recommend this to anyone trying to get their holiday sorted out properly.

Date of experience: February 25, 2020
New York
10 reviews
26 helpful votes
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Great rewards program
February 25, 2016

My wife travels a lot for work and tries to stay at Starwood properties as often as she can. They really take care of their customers. They upgrade you whenever possible and seem to go out of their way to make your stay as enjoyable as they can.

Date of experience: February 25, 2016
Illinois
2 reviews
20 helpful votes
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My family took a well deserved vacation at Westin resort and villas bout a week ago. We have visited there many times and are owners. Our vacation at Westin Palm desert was a little more enjoyable because of one of the hostess/ servers at the pool named Deserae G. It is my families favorite spot to vacation towards end of summer, but its hot and we spend most of our time at resort, at pool. We had the pleasure of Deserae being our server most of the time there. She was kind, had a great big smile, a great personality and was engaging with myself and my family, as well as with some friends who joined us there. She made our stay at Westin much more enjoyable. Now it was 110-116 degrees most of the time we were at poolside, but along with helping all the other owners and customers there who need assistance she was always available to us too. We always seem to have pretty good service when we visit Westin, but she was definitely a shinier star! Darryl H (owner Westin palm desert)

Date of experience: September 1, 2015
New Jersey
1 review
11 helpful votes
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Recent 2.5 week vacation at the Westin Lagunamar Hotel and Spa. The place is beautiful and the service of Armando Diaz in the Duna Bar is a Star Performance.

We enjoyed the pleasure of William Bastarrachea wonderful service and friendly smile, welcoming us for lunch. Later on into the evening we had the same pleasant and excellent service from Armando. These two men made our vacation so memorable.
Hats off to all the servers in the DUNA bar. Especially William and Armando. We will return next year.

Date of experience: February 29, 2016
Saudi Arabia
13 reviews
272 helpful votes
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Excellent!
August 19, 2015

If you travel a lot and want to make sure you won't end up tired in some $#*!ty hotel, you should join starwood programm. You collect a lot of benefits and they reward you regullary. I'll keep coming back for sure! Never been disappointed with them!

Date of experience: August 19, 2015
Massachusetts
25 reviews
37 helpful votes
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I do have some issues with Starwoods, but have found their Westin hotels to be very good to excellent, particularly in Europe. (I particularly liked the Westin Palace in Madrid.) The SPG program leaves much to be desired!

Date of experience: January 16, 2016
Belarus
2 reviews
12 helpful votes
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Best loyalty program
August 30, 2017

I am SPG platinum member and this program is the best in industry for elite members. I also like their Best Rate Guarantee program. I will hope nothing changes with new Marriott management.

Date of experience: August 30, 2017
Colorado
5 reviews
41 helpful votes
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Starwood is supposedly about to be sold... we all know what that can mean. Many will be watching and hopefully they will be able to maintain what we have come to expect at a Starwood property.

Date of experience: November 2, 2015
Poland
3 reviews
25 helpful votes
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Been using Starewood Hotels / Sheraton Hotels for many years and I never had any issues! Keep it up!

Date of experience: December 15, 2017
Croatia
5 reviews
4 helpful votes
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Great experience so far.the only downside is that the bonuspoints expire after a year(i was very sick so i didint trael) so they expired.

Date of experience: February 4, 2015
India
1 review
0 helpful votes
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Awesome
April 12, 2018

Great experience with Starwood Hotels. I love this hotel environment. I'll keep coming back for sure!

Date of experience: April 12, 2018
India
1 review
1 helpful vote
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Hotel
June 24, 2022

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Date of experience: June 24, 2022
Texas
1 review
0 helpful votes
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Best service
November 27, 2015

I would like to travel service////////////////...

Thanks

Date of experience: November 27, 2015
Canada
5 reviews
24 helpful votes
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Great site for SPG booking, easy to navigates and good maps to show where the hotels are, compared to other similar sites like marriot.

Date of experience: November 6, 2014

Overview

Starwood Hotels has a rating of 3.8 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Starwood Hotels ranks 447th among Hotels sites.

service
4
value
3
quality
3