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starnow.co.uk
GB
1 review
2 helpful votes
Follow Cory L.
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Cancelling My Account
November 25, 2020

This has got to be one of the worse sites for cancelling your subscription, Ive contacted them a number of times Via email as thats the only way they allow you too. After several attempts, a number of years and a couple hundred pounds my subscription still isn't cancelled.

I would not recommend this site to anyone at all.

Date of experience: November 25, 2020
Bella P. StarNow.co.uk Rep
over a year old

Hi Cory,

Thanks for taking the time to write this review. I have located your StarNow account and can see there was some confusion surrounding our recurring payments system and the payment holiday offer that we had contacted you with.

However, I can also see that Jessie, from our Customer Success Team, has been in touch and issued you with a refund. I hope that this has resolved the issue!

All the best,
Bella

GB
2 reviews
8 helpful votes
Follow Jess S.
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I am not sure why there has been a change to the profile but the old StarNow profile was much better. I cancelled subscription to Backstage because I did not like its layout, how it posted jobs and it seemed more geared to the American market which was very confusing to me.

I hope StarNow eventually returns back to its old format. I am really confused about this whole thing. Also my media is deleted along with my credits which does not even make me want to sign up just to start all over again.

Date of experience: May 20, 2022
GB
1 review
1 helpful vote
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Hate the update
July 29, 2022

Absolutely hate the update. They have made it so much harder to use the website. It used to be so much easier to manage, but now it's just mind-blowing (and not in a good way/). It is like the old saying "don't fix it if it's not broken". I don't mind if there was a little of change, but it is literally like nails against a chalkboard. All old messages have suddenly appeared, and can't be deleted. When searching for castings, I would use the method of viewing and once applying for said casting, it would get archived ect... But again, this has changed and is so much harder to manage.

I guess it's time to find an alternative (simple) casting site for my daughter and me.

Please fire your web developer, they have done a terrible job of making the website user-friendly.

Date of experience: July 29, 2022
GB
1 review
3 helpful votes
Follow MArtin C.
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HORRIBLE
May 4, 2020

I have canceled my membership in October 2019, yesterday (3 of may 2020) I was checking my bank account and noticed that STARNOW started charging me for "upgraded" membership since January 2020, and so 15.99 per month. They just take your money even after you cancel membership and so 3 months after? They are liars and selfish money takers. Please put your hands away from this dodgy company guys, trust me! They just charged me more then 70 pounds even after my cancelation last year. I do not understand how they could do it. I will fight for my rights.

Date of experience: May 4, 2020
Bella P. StarNow.co.uk Rep
over a year old

Hi Martin,

Thanks for taking the time to write this review, I am sorry to hear you are feeling frustrated.

In regards to the cancellation of your subscription, I have had a look at your StarNow profile it looks like this was unfortunately not successfully cancelled until after you had contacted the Customer Success Team on May 2nd 2020 - hence why this most recent payment was taken.

However, I can see that our Customer Success Team have now made an exception to our policy, and provided you with a refund. Please leave at least 7 working days for the funds to be back in your account.

If you have any further concerns or questions, please get back in touch with our Customer Success Team.

Thanks,
Bella

GB
1 review
1 helpful vote
Follow a c.
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TERRIBLE! I've tried contacting them about removing my account and data on their email *******@starnow.com they state on their webste is their customer service and after waiting a few days the profile is still not removed. Their link to remove your profile: https://www.starnow.com/confirm/profileremoval/. Is conveniently broken and says 'Oh shoot! This probably isn't the page you were looking for...' as the page is not active. TERRIBLE company. TERRIBLE. AVOIDDD!

Date of experience: May 6, 2022
GB
1 review
1 helpful vote
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Thieves
April 29, 2020

I subscribed to Starnow as an extra for a trial period of one month and subsequently after a few weeks realised it was a waste of money and attempted to cancel before the end of the month. I didn't read the clever misleading small print and assumed that my cancellation went through only to discover that the scumbags had stolen money from my account the preceding months after. This is during the covid 19 pandemic when there wouldn't be any work anyway. They prey on naïve people who don't always read the small print and only offer a postponement instead of a cancellation clause. Be warned keep well away from this low life conning organisation they just want your money by any means and scams.

Date of experience: April 29, 2020
Bella P. StarNow.co.uk Rep
over a year old

Hi Des,

Thank you for taking the time to write this review - I'm sorry to hear you are upset.

I understand that we’re all in the midst of a truly tricky time at the moment, with the rapidly changing Covid-19 situation having an impact on everyone.

I would like to clarify that all StarNow subscriptions are recurring, which means that they renew automatically at then end of your chosen period. The information about our recurring payment system is displayed at the bottom of the page where you entered your credit card details. It reads: "Your StarNow membership will renew automatically every -- months. You can cancel at any time".

In order to cancel a subscription, you will need to contact our Customer Success Team directly.

All the best, we hope you and your family are staying safe during this time.

Thanks,
Bella

GB
1 review
1 helpful vote
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Cancelled account
June 16, 2022

Shocking company. I had a starnow and a mandy account before they merged. After the merger, I couldn't get into my starnow account, so I emailed them about trying tonsort it out. They were no help at all and in the end, they decided that my 'email tone' wasn't up to the terms and conditions, so have deleted my account and am not allowed to open a new account. How can you even tell someone's 'email tone' is wrong enough to cancel an account!

Date of experience: June 16, 2022
Australia
1 review
0 helpful votes
Follow Jeffery R.
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I joined Starnow because my agent had retired. I initially had a panic moment as to what I was going to do. That's when I searched online and found your site.

At first I was a bit skeptical and researched Starnow for a few weeks before joining. Like most sites there were varying reviews, but most were positive, which led to me becoming a member.

Before the week was out I secured my first booking. That has continued over the course of my membership to the point I have put off getting a new agent at this point.

I now promote the site on a regular basis to anyone I know in the performing arts fields. Of course you need to work the site, but once you set all your filters it just a matter of applying for each job then negotiating fees if they are too low.

I am very lucky to be versatile and have had a very long career, which now is continuing because of your site. So thanks to everyone involved. It has been a great relationship thus far!

Date of experience: May 31, 2019
Bella P. StarNow.co.uk Rep
over a year old

Hey Jeffrey,

Thanks so much for your wonderful feedback! It's awesome to hear stories like yours and I'm glad you have been able to continue your long career in the industry with the help of StarNow!

All the best for the future.

Thanks,

Maddy

GB
1 review
2 helpful votes
Follow Grant G.
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I have never spoken to anyone from this company all done by email and your getting closer what you want to here is what they give you. There is no sign of work and a phone call wouldn't go a miss money is all they care about. I'm apro member of the group so still nothing but it's OK I'm getting closer never would I recommend this company to make a cup of tea well worth the lost time and Money NOT Keep your money in your pocket don't waist you time in trying to better yourself..

Date of experience: June 1, 2020
Bella P. StarNow.co.uk Rep
over a year old

Hi Grant,

Thanks for taking the time to write this review, I'm sorry to hear you are feeling upset.

I would like to clarify that as we are a Global company, with over 5 million members worldwide, we currently offer email support, but not phone support.

As much as we’d love for everything at StarNow to be free, it takes a team of people to run the website, from web developers, to casting managers and our customer success team (the fantastic people answering our members queries).

We’ve made it free to place casting calls, register, create a basic profile, and apply to some casting calls. We need to charge our full members a small fee to use the site to ensure we can continue to operate and provide the best service possible.

Thanks,
Bella

Italy
1 review
16 helpful votes
Follow Matthew H.
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Total Scam
March 7, 2016

These people are shameless thieves - I have no doubt whatsoever that all of the positive reviews on here have been created by Starnow themselves.

Casting directors do not use sites like these, if you want to get into acting get yourself an agent.

Their 'service' is non existent, they do nothing at all, it's basically just a like a social network for actors to meet each other - NOT directors or producers.

Last but not least, I the £60 annual subscription renews automatically, "so you can concentrate on looking for acting jobs". I suppose then, Starnow, that you'll be happy to reimburse anyone who accidentally stayed subscribed after never using your non-existent service?

Date of experience: March 7, 2016
Kalista C. StarNow.co.uk Rep
over a year old

Hi Matthew, we can assure you no StarNow staff member has written a review on SiteJabber. We work with many casting professionals who place listings with us everyday. StarNow is a casting jobs site and we connect talent with casting professionals. Casting professionals also invite talent to apply to roles they are casting. We have had lots of successful members, you can check out their (self submitted) stories here http://www.starnow.com/success-stories/ Membership subscriptions are recurring but you can cancel anytime before your next payment. If you would like to discuss your refund options you can email contact@starnow.com.

Australia
1 review
3 helpful votes
Follow sudhir p.
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Starnow provide one stop destination for aspirant actors, directors, editors, makeup artist and several different creative brains who are associated with media productions. Its the easiest way to find almost every required talent to complete your media productions which include photography, film and play.

Date of experience: October 8, 2016
Kalista C. StarNow.co.uk Rep
over a year old

Thanks for the great review Sudhir!

GB
1 review
5 helpful votes
Follow Antony F.
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New career
October 17, 2017

StarNow provided me with the opportunity to change my career from teacher and marketing professional to Model and actor at 50 years old. Through StarNow I've appeared in magazines, music videos, films, joined model agencies and worked on major campaigns. I would highly recommend them as a way of promoting yourself and making connections in this industry.

Date of experience: October 17, 2017
Kalista C. StarNow.co.uk Rep
over a year old

Thanks for the great feedback Antony!

Cheers,

Kalista

GB
1 review
6 helpful votes
Follow M S.
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Not what I was expecting
February 9, 2018

Word of warning - if you are an actor looking for professional acting work, StarNow is not for you.

The job listings are 99% student films, promo work or unpaid. Very low end jobs that in no way will help to further an acting career.

Spotlight and Mandy are far superior casting services for actors (Facebook groups are even a better way to get acting work and thats free!).

I made a huge mistake signing up for six months. Hopefully I will prevent others from doing the same!

Date of experience: February 9, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Hiya, I’m sorry to hear that you weren’t happy with your experience, but I can assure you this is not the case. Over 70% of the castings on StarNow are for paid, or expenses offered work, and we regularly have castings for commercial projects including big budget TV shows and feature films. Many of our members are interested in collaborating on certain projects for free to gain experience in the industry, which is why some unpaid opportunities such as ‘Time for Print’ jobs or student films appear on site.

Feel free to check out our success stories page for examples of some of the great opportunities our members have found on StarNow https://www.starnow.com/success-stories/

All the best,

Kalista

GB
1 review
5 helpful votes
Follow Mike G.
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Their staff are rude and unhelpful. They changed their site so that now you sign up for a monthly subscription, however this is AFTER they changed their site. Now loads of people have complained and said "Why am I being charged!?" and they claim the site always made that clear. It does now, it didn't before. Call them out on this and they'll piss their pants and refund you like they did with me.

Oh and one more thing... I started off by asking if it would be possible to get a full refund and cancel my account. What do they do? Refuse to give a refund (at first) and then delete my account even though I had three more months of membership left... of the 4 morons I spoke to, none of them could grasp the stupidity.

Date of experience: June 20, 2018
Kalista C. StarNow.co.uk Rep
over a year old

Hi Mike, this is disappointing to hear – we haven’t made any fundamental changes to the way the site works, so I’m a little confused about your experience. I’d love to get to the bottom of it for you – if you could profile me with your StarNow profile URL, I’ll be happy to take a look at this.

Cheers,

Kalista

GB
1 review
17 helpful votes
Follow Donna L.
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Thiefs!
April 2, 2015

I signed up to star now years ago, but only as a basic member. I vaguely remember paying for something but then I cancelled it a few months later. Recently I went into my bank account to find they have stolen £29 odd from my account! Basic members don't pay! I recommend not giving any bank details to these thieving ba*****s, It is fraud! And I will be taking this further.

Date of experience: April 2, 2015
Kalista C. StarNow.co.uk Rep
over a year old

Hi Donna, payments are recurring but you can cancel at any time. It sounds like the cancellation didn't go through. When you cancelled were you in touch with one of our team? We only take payments from full members not basic. We would really like to look into this for you to resolve it. Could you please email us contact@starnow.com.

California
1 review
13 helpful votes
Follow Law D.
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I cancelled my subscription and I still got money taken from my bank account today. The site was completely useless for me, I didn't found any good castings and on top of that I feel robbed. If you want castings try another service and don't give your money to this company who is going to drain your bank account even after cancelling with them.

Date of experience: May 24, 2016
GB
1 review
13 helpful votes
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Thieves
January 27, 2016

Starnow have been taking money from my account £27 this month. I'm not even a full member so should pay nothing at all. They did the same to my friend it seems. Taking random figures out sporadically is a huge sign that this is not a "mistake" it has been planned so that I don't notice it going bit by bit. If anyone else has had this happen please tell me immediately. Right I am off to tell my bank.

Date of experience: January 27, 2016
Kalista C. StarNow.co.uk Rep
over a year old

Hi Rebecca. The payment you've asked about was for your Full Membership with StarNow, and is a recurring fee. We only take payments (and have your credit card details) if you have signed up as a full member. Details of our recurring payments system can be found on all our payment pages, and you would have also received an email with the same information from the payment provider when you made your first payment. To learn more about recurring payments, please read our terms and conditions: http://www.starnow.com/help/terms.aspx

If you would like to discuss refund options/cancelling your membership please email contact@starnow.com

GB
1 review
5 helpful votes
Follow Kerry S.
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Was easy to sign up to but just you try leaving. We been trying for 18 months. My husbands credit card expired so we thought finally starnow can't take payment now... wrong they trying to take money from my bank card now. No idea how they think that is acceptable. Don't do it. Stay away.

Date of experience: May 17, 2017
Kalista C. StarNow.co.uk Rep
over a year old

Hi Kerry,
I'm really sorry to hear about this. Please send me a private message with the email address associated with your account so I can sort this out for you:)

Cheers, Kalista

Canada
1 review
10 helpful votes
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Horrible!
January 13, 2015

Horrible!

I can not believe these people are still in business. I signed up for an account last week... Poor me. I didn't do my research until now...

I ended up signing for a basic profile and they still charged my card for a full membership fee of 28.54$

The companies that sign up with their sight are not verified... Starnow considers a companies that posts on their site to be verified if they provide a website link - Just because a company has a website does not mean they are legit and reputable - do your research.

I sent them an email explaining that I never signed up for a full membership profile... Just the basic - which should be free.

They are not clear about their terms and they charge an unnecessary admin fee of 2.50$.

Avoid and use a free site!

Date of experience: January 13, 2015
Kalista C. StarNow.co.uk Rep
over a year old

Hi Grace. We are very sorry to hear you feel this way. We can only charge you for full membership if you select that option and enter your credit card details. We do not take payment when you sign up for a basic membership. I can assure you we take the safety of our members very seriously. Our number one value is ‘ Our members safety and success is our success’ and our staff are dedicated to living those values. We check every casting call on StarNow and when appropriate, we ask questions, request background information, and refuse to publish casting calls that don't meet our guidelines. You can read all about how castings are reviewed here http://www.starnow.com/help/114-How-are-castings-reviewed- As stated in our terms and conditions on site (http://www.starnow.com/help/terms.aspx) an administration fee is charged for processing refunds. If you would like to discuss any of this further please get in touch contact@starnow.com.

Tennessee
1 review
7 helpful votes
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REALLY?
November 18, 2015

I sign up... immediately after signing... website crashes? Glad I didn't give my cc#. How can this be considered reliable. I'm sure glad my life didn't depend on their services. Seemed kind of fishy to me!

Date of experience: November 18, 2015
Kalista C. StarNow.co.uk Rep
over a year old

Hi Al, our website didn't crash, we were just updating the site so we were offline for a couple of minutes. Try to log on now. If you have any further questions you can email us contact@starnow.com

Overview

StarNow.co.uk has a rating of 2.9 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. StarNow.co.uk ranks 32nd among Acting sites.

service
8
value
8
quality
6