I have canceled my membership in October 2019, yesterday (3 of may 2020) I was checking my bank account and noticed that STARNOW started charging me for "upgraded" membership since January 2020, and so 15.99 per month. They just take your money even after you cancel membership and so 3 months after? They are liars and selfish money takers. Please put your hands away from this dodgy company guys, trust me! They just charged me more then 70 pounds even after my cancelation last year. I do not understand how they could do it. I will fight for my rights.
Hi Martin,
Thanks for taking the time to write this review, I am sorry to hear you are feeling frustrated.
In regards to the cancellation of your subscription, I have had a look at your StarNow profile it looks like this was unfortunately not successfully cancelled until after you had contacted the Customer Success Team on May 2nd 2020 - hence why this most recent payment was taken.
However, I can see that our Customer Success Team have now made an exception to our policy, and provided you with a refund. Please leave at least 7 working days for the funds to be back in your account.
If you have any further concerns or questions, please get back in touch with our Customer Success Team.
Thanks,
Bella