Thumbnail of user martinc412

MArtin C.

Contributor Level

Total Points
83

1 Review by MArtin

  • StarNow.co.uk

5/4/20

I have canceled my membership in October 2019, yesterday (3 of may 2020) I was checking my bank account and noticed that STARNOW started charging me for "upgraded" membership since January 2020, and so 15.99 per month. They just take your money even after you cancel membership and so 3 months after? They are liars and selfish money takers. Please put your hands away from this dodgy company guys, trust me! They just charged me more then 70 pounds even after my cancelation last year. I do not understand how they could do it. I will fight for my rights.

Thumbnail of user maddisonb3
Bella P. – StarNow.co.uk Rep

Hi Martin,

Thanks for taking the time to write this review, I am sorry to hear you are feeling frustrated.

In regards to the cancellation of your subscription, I have had a look at your StarNow profile it looks like this was unfortunately not successfully cancelled until after you had contacted the Customer Success Team on May 2nd 2020 - hence why this most recent payment was taken.

However, I can see that our Customer Success Team have now made an exception to our policy, and provided you with a refund. Please leave at least 7 working days for the funds to be back in your account.

If you have any further concerns or questions, please get back in touch with our Customer Success Team.

Thanks,
Bella

MArtin Has Earned 3 Votes

Martin C.'s review of StarNow.co.uk earned 3 Very Helpful votes

MArtin hasn’t received any thanks yous.

MArtin doesn’t have any fans yet.

MArtin isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user dakirahs
7/29/22

Absolutely hate the update. They have made it so much harder to use the website. It used to be so...

Thumbnail of user alainab36
7/14/22

Do not sign up because when u try unsubscribe they will block u I will be reporting them to...