HelIo, I would like to ask for help to get a refund after being charged for being a trial member? I have been charged 29.99 - Joanna Bell, thank you.
Asked by Joanna B. on 9/15/2017
3 Answers
Anita N.8/10/2018
Sorry joanna, same happened to me with a trail and the response i got "You guys knows me, Mrs Nayak
I took a free trial to see hows the website for a month, and boom there goes R320 off my cheque card yesterday. *I never signed up to be a full member, *i never gave authority to take money from my account, which in my eyes i feel its fraud. They dont email you to ask if you want full subscribtion, they just take you money. Let me quote the email.
Hi Anita,
Thanks for getting in touch about your StarNow subscription.
I have now cancelled this for you, and it will expire on February 9 2019. You will not be charged again.
Unfortunately, we're only able to refund the first payment of your subscription, and only if contacted within 30 days. Please view our terms & conditions for more information:
A lady called kiriana
I took a free trial to see hows the website for a month, and boom there goes R320 off my cheque card yesterday. *I never signed up to be a full member, *i never gave authority to take money from my account, which in my eyes i feel its fraud. They dont email you to ask if you want full subscribtion, they just take you money. Let me quote the email.
Hi Anita,
Thanks for getting in touch about your StarNow subscription.
I have now cancelled this for you, and it will expire on February 9 2019. You will not be charged again.
Unfortunately, we're only able to refund the first payment of your subscription, and only if contacted within 30 days. Please view our terms & conditions for more information:
A lady called kiriana
Barry M.3/18/2018
If they have your money you will never see it again. They don't give a damn about customer service all they want is your money!
Kalista C.9/17/2017
Hi Joanna, sorry to hear about this!
Please email contact@starnow.com from the email address associated with your account and our Customer Success team will look into this for you.
If youve already been in contact with them, please send me a private message here to let me know your email address so I can follow this up the team:)
Cheers,
Kalista
Please email contact@starnow.com from the email address associated with your account and our Customer Success team will look into this for you.
If youve already been in contact with them, please send me a private message here to let me know your email address so I can follow this up the team:)
Cheers,
Kalista
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