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anitan26

Anita N.

Contributor Level

Total Points
123

1 Review by Anita

40.5K Views
8/10/18

You guys knows me, Mrs Nayak

I took a free trial to see hows the website for a month, and boom there goes R320 off my cheque card yesterday. *I never signed up to be a full member, *i never gave authority to take money from my account, which in my eyes i feel its fraud. They dont email you to ask if you want full subscribtion, they just take you money. Let me quote the email.

Hi Anita,

Thanks for getting in touch about your StarNow subscription.

I have now cancelled this for you, and it will expire on February 9 2019. You will not be charged again.

Unfortunately, we're only able to refund the first payment of your subscription, and only if contacted within 30 days. Please view our terms & conditions for more information:

A lady called kiriana

So be careful guys

krystlef
Kalista C. – StarNow.co.uk Rep

Hi Anita,

I’m sorry to hear that you don’t agree with our refund policy.

As Kiriana and Hayley from our Customer Success team have mentioned to you previously, we have a recurring subscription which is outlined in our terms and conditions on our site. Members actively agree to this when they decide to subscribe – no money is taken from our customers without their consent.

All the best,

Kalista

Anita Has Earned 3 Votes

Anita N.'s review of StarNow.co.uk earned 3 Very Helpful votes

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