For basic business items I've become a Staples.com fan. Last time I ordered some ink the shipment arrived the next day. That's pretty amazing to me. Never had an issue with ordering. I've found their prices to be competitive, and good products. Maybe not always lowest price but close. Put it all together, Staples.com has become my Go To option.
I am an attorney. I have repeated deadlines, etc., requiring various Staples products, services and more importantly knowledgeable advice. But for AARON, Sales Manager's assistance I would never have met my deadlines. I was also greatly assisted by Edith, Assistant Manager on several occasions. I noticed that they did not only treat me w/ personal service, but also kindly helped others. Staples deserves the name Super Store because of them. Reliable!
Catherine
Staples is the worst place to buy any sort of office supplies. I have gone there several time (My bad) and purchased either pencils or a tri-fold for a project. I can easily walk into Walmart and purchase the same item for much less.
The customer service is terrible. They can't even process a single coupon. You would be better off staying away from Staples.
Do NOT purchase their protection plan. It is worthless and they lie to you about how it works. The Insurance company destroyed my printer during shipment and refused to replace my printer. The district and store manager didn't even bother to call me. Stay with Amazon on all purchases. You'll be treated better. I am out over $700. So unprofessional.
This service provided by staples is a joke. You are treated much better by TSA agents at the airport. Attendant was rude and I would not shop in the Fairfield store if everything was half price
I went to Staples to print some documents and asked for someone to help me because I can't figure out the self service machines.There were 2 women behind the counter neither were busy with customers and didn't look busy with anything except talking to each other.When I asked for help they told me no.They don't help with printing anymore.So helping customers is no longer something Staples does.I will find a new office store
They must be average since they are soon to be the only one, true office supply store around where I live as a result of merger. This is not likely to be good for consumers as far as pricing on items not sold by places like Costco and Sam's Club or Clearance stores. Of the two I like the current Office Depot. The only competition to be left around here to take seriously may be WalMart with its limited selection and mail order companies like Amazon.com where Prime members get free shipping, not a trivial consideration when talking about mail order.
Ordered online and it said it would be delivered the next day. I didn't need it in a day but I stayed home waiting for the delivery which never came. UPS tracking shows they don't even have the item. I called Staples and they said it would be delivered the following day but I have no confidence that is accurate.
I think a picture is worth a 1,000 words. I ordered this plastic organizer cart from Staples... price is $51.99 so not exactly dirt cheap. I found it sitting in the middle of the sidewalk in front of my house at around 4:00 this afternoon and this is how it looked... no wrapping whatsoever, and banged up from having slammed into everything in whatever truck it came in. It was also filthy dirty. By the way, no one rang the doorbell when they delivered it... maybe they were afraid I was going to refuse it. Shame on you Staples!
Great bargains if on sale and very fast shipping too! Almost anything you need for your office/school supplies can be found here.
But still, if the item is available in Walmart - it's usually cheaper there.
I recommend this store for anything in terms of office supplies - they can provide any piece at reasonable prices. I`m constantly getting the supplies for my friends small business and never had an issue.
As an office product need this is my all time favorite place to online shop. Great products, price and shipping! Their delivery policies and service are very good. Their store sales folks could be better informed about location of items in their own store. A minor frustration.
Staple's has been running some pretty attractive sales lately with many apparently decent prices. Kudos for that. But please pay close attention when receiving VISA card rebates. If not utilized and cashed immediately, they are quickly diminished in value by having fees applied to their value. They eventually become virtually worthless if not used. Just don't delay in spending your rebate or suffer my fate and lose hundreds.
I was absolutely in a tough spot because my client needed some last second changes to multiple documents right before a major meeting. I arrived at this Staples location from out of town in an Uber trusting that they could get it done. Not only did Carey S., the Print & Marketing Production Supervisor, save the day, the whole team stayed after closing long enough to complete the mission. The meeting was flawless the next day due in large part to the grace, professionalism and teamwork afforded me by this Waltham MA Staples team. Thank you so much!
I ordered computer monitors for my company and while they arrived quickly, the return process has been very trying. The monitors were of poor quality, so I wanted to return them. I'm still involved in a 3 week process that will likely take another 10 days to complete. It's really unbelievable. Buyer beware!
Order all my office supplies from them no matter how large or small they always deliver. Not fast, but always within the time frame stipulated and never had the BS of an item being replaced with a similar which I've had with other companies
Very impressed with how quickly ordered merchandise is delivered. Only reason for not giving 5 stars is that it would be better if the merchandise was available in stores and they didn't have to order it online.
Staples has an impressive selection of office products, ranging from essential stationery items to high-tech electronics. Whether you're looking for pens, paper, printer supplies, or ergonomic office furniture, Staples has it all. The website is intuitive and easy to navigate, allowing for a seamless shopping experience.
I honestly don't understand how Staples stays in business except that they are better than nothing or Walmart.
They seldom have a variety of product, often have none of a particular kind, and staffers/employees to get help from is nearly impossible.
You can probably find just about anything in office supplies at Staples. I love this store but you have to no your prices. Read the weekly flyer and look for bargains. When a product goes on sale, to my knowledge, it is really on sale. If your looking for some assistance, you might be looking until the three wise men come walking down the street. On the bright side, Staples offers reward miles.
Overview
Staples has a rating of 2.6 stars from 626 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Staples most frequently mention customer service, next day and credit card. Staples ranks 6th among Office Supplies sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members