• Staples

2018 CUSTOMER CHOICE AWARD

Staples

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Overview

Staples has a rating of 3.3 stars from 903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Staples most frequently mention office supplies, free shipping, and good quality. Staples ranks 1st among Office Supplies Other sites.

  • Service
    102
Positive reviews (last 12 months): 41.9%
Positive
18
Neutral
1
Negative
24
35
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Bad customer service, they even don't know well about what they are doing and how to sell.
How would you rate Staples?
Top Positive Review

“Good enough to WOW!”

Kenneth R.
10/29/23

I needed materials for a presentation on the same day. Staples in Wilmington DE has not failed me yet! Chris C at my local store (110) proved to be a superstar at a critical moment. And he was professional, polite and accommodating! Those copies printed to my exact specifications made my program go from good enough to WOW! Thanks Chris C!

Top Critical Review

“LINE TOO LONG WAIT TOO LONG”

Amira T.
1/13/24

I usually go to staples in Mount Vernon NY and the store usually is empty except for the Marketing printer department which the line is very long and you have to be prepared to wait at least 2 hours in order to be helped. This department needs more people working it's really not acceptable the waiting time we spend on the line just to request something simple. I hope this message can be noticed and heard. Thank you

Reviews (903)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (125) office supplies (53)
Thumbnail of user amirat13
1 review
0 helpful votes
January 13th, 2024

I usually go to staples in Mount Vernon NY and the store usually is empty except for the Marketing printer department which the line is very long and you have to be prepared to wait at least 2 hours in order to be helped. This department needs more people working it's really not acceptable the waiting time we spend on the line just to request something simple. I hope this message can be noticed and heard. Thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshuah1206
1 review
1 helpful vote
January 17th, 2024

I run a business and ordered ink from Staples on a Monday. They claim free next-day delivery, that is a lie. I checked my order's status on Tuesday, and the item didn't ship. I contacted customer service and she said it would arrive on Wednesday mysteriously not long after the call I got a shipping notice. The next day I got an email stating the delivery driver left my order at the warehouse and now it will be arriving on Thursday. I contacted customer service and after a 30-minute back and forth she offered me a 20% discount. Save yourself the time and stick to Amazon.

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Thumbnail of user ronaldk775
1 review
0 helpful votes
February 2nd, 2024

Although I shop at Staples for supplies, my last visit was solely to solve a problem that I was having with my Samsung tablet. This very knowledgeable associate spent about 15 minutes figuring out what was wrong and advising me what to do with it. He did not ask to be compensated for his time and he did not suggest any product to purchase. I have found Staples staff to be very willing to help and not impose anything on me, which is why I feel very comfortable going there with questions or to get supplies.

Service
Thumbnail of user kennethr469
2 reviews
0 helpful votes
October 29th, 2023
Verified purchase

I needed materials for a presentation on the same day. Staples in Wilmington DE has not failed me yet! Chris C at my local store (110) proved to be a superstar at a critical moment. And he was professional, polite and accommodating! Those copies printed to my exact specifications made my program go from good enough to WOW! Thanks Chris C!

Service
Value
Quality
Thumbnail of user lisas5793
1 review
0 helpful votes
January 22nd, 2024

I work from home. Because I am on oxygen - I do not drive. I have 61 empty ink cartridges to return to Staples. THEY will not allow me to return them and get credit with my rewards so I can purchase other items. They said I can only return 10 at a time and I need to purchase $50.00 in ink to even get the rewards for returning the ink. THEY are not helpful at all and will not make any exceptions.

Tip for consumers:
They are horrible and will not work with you when you have health issues.

Service
Value
Thumbnail of user lindeezy990
1 review
0 helpful votes
February 18th, 2024

I was helped by Tyler and Scott
Best customer service by far I recommend this place with your printing needs
110 percent customer service thank you so much or the help that I needed

Thumbnail of user pauls5404
1 review
0 helpful votes
January 23rd, 2024

This service provided by staples is a joke. You are treated much better by TSA agents at the airport. Attendant was rude and I would not shop in the Fairfield store if everything was half price

Tip for consumers:
You offer a service as a customer to attract more customer yet you will lose customer due to your poor administration of this simple TSA enrollment process

Products used:
I will choose any other store capable of managing a simple registration process.

Service
Thumbnail of user luellenp2
1 review
0 helpful votes
February 21st, 2024

I bought a laptop and additional items totaling $700 I paid with a Visa credit card, the charge went through no problem. The clerk said oh excuse me I must void that transaction I forgot to write up the sale correctly but don't worry about it your credit card will not be charged twice the first charge will not go through. Well that's what he thought it did go through, my bank saw it as fraudulent activity and closed the card! No one at Staples is willing to take responsibility they say it's the banks fault and I am just upset over nothing. Well it's the only credit card I have and now I have to wait 5-7 business days for a new card. I have to call all the accounts that are on auto pay when I get the new card and inform them of the new number. All because the clerk forgot how to ring up the sale properly. Doesn't anyone know how to do their job? What makes matters worse is no one at Staples would even take responsibility! It was just a matter of placing the blame on someone else. I would never ever do business with them again!

Thumbnail of user brianl624
3 reviews
1 helpful vote
January 10th, 2024

On December 29,2023, I placed my order on Staples.com. I was given a January 2,2024 delivery date. Then it was delayed until January 4,2024. On January 5,2024, I chatted with a rep online that the order was "missing". I received no notification from anyone that it went missing until I inquired about my order not received on January 4,2024. Then the rep re-ordered my order with a delivery date of January 8,2024, and that was delayed again for January 9,2024 due to a truck breakdown. I chatted with another rep online on January 9,2024 to confirm that my order would be received on that date, and I was informed there was no delivery details on my order and that it would be delivered on January 10,2024.
How many more delays and excuses should I accept before I actually receive my order? This is COMPLETELY UNACCEPTABLE! Is this business being run by amateurs and children?
This is completely unacceptable and inexcusable. It's sad that I have to constantly follow up and deal with this. There's just no good customer service anymore.

Products used:
Coffee Pods

Service
Value
Shipping
Thumbnail of user kdencker302
1 review
0 helpful votes
September 6th, 2023

John has always been great at what he does and always with a smile! Even challenged me to battle him in school donation sales:-) I bought 1 wish I could have bought more. Zack was there as well and loved to see the team work with him jumping on the register to help the line go down. John, you are truly an asset to Staples. Missed Frieda being there and her smile as well maybe I'll see her another time god knows I'll be back for more ink for the office printer lol

Products used:
printer ink, post it notes, bags, pens

Service
Value
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Thumbnail of user debrad910
2 reviews
1 helpful vote
January 30th, 2024

I placed an on-line order of 2 cartons of 10 foam boards measuring 30x40. These can only be purchased on line because of their size. They can only be ordered by the carton so they can be shipped safely and not damaged. Well, I received two boards! Just two. Someone actually opened a carton, took two boards out and wrapped the bottom and top with plastic and sent them to me. Of course they were damaged. I laughed this off with Kristine, the very nice Staples service rep. She reordered my boards. Staples actually sent out a huge truck to pick up the two damaged boards but didn't have my replacement order on that truck. ( What a waste of time). Just got off the line and now they say my replacement has been lost and I cannot reorder as they are sold out. Pretty ridiculous to me! Now I have to wait for my $116. Refund! Staples- get your act together! I will shop elsewhere now as I still need those foam boards.

Products used:
None as they are now out of stock,

Value
Shipping
Returns
Thumbnail of user lavernew49
1 review
0 helpful votes
January 13th, 2024

I paid just$4.00 for a pencil sharpener that is $1.99 I talked to manager and he told my that he couldn't give me a refund.

Tip for consumers:
I will not purchase anything from they're store anymore. Also letting others no not to ether.

Products used:
Tap, and crayola

Service
Value
Shipping
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Thumbnail of user kennethr950
1 review
0 helpful votes
February 22nd, 2023

I was absolutely in a tough spot because my client needed some last second changes to multiple documents right before a major meeting. I arrived at this Staples location from out of town in an Uber trusting that they could get it done. Not only did Carey S., the Print & Marketing Production Supervisor, save the day, the whole team stayed after closing long enough to complete the mission. The meeting was flawless the next day due in large part to the grace, professionalism and teamwork afforded me by this Waltham MA Staples team. Thank you so much!

Products used:
office products, printing

Service
Value
Shipping
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Thumbnail of user susang3582
1 review
0 helpful votes
August 26th, 2023

I was look for a specific office chair from staples and their employee Aaron went above and beyond to help me. Highly recommended store #1395 in Gilbert, AZ.

Service
Value
Thumbnail of user josephk1966
1 review
0 helpful votes
November 29th, 2023

Phone number is not answered, chat does not work. Ordered printer on 11/27 and order said it would be delivered on 11/29. Checked their site order and today it has not been processed. I can't cancel the order and have no idea of when it will delivered since I cannot get in touch with them. Will not buy again from them!

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Thumbnail of user lisahazel6969
1 review
0 helpful votes
September 27th, 2023

I worked in the Staples in Orleans Massachusetts. The managers are selfishly motivated and are holding on for dear life because the store is tanking. I was abused by someone who was asked to step in because there was lack of help he fired me never met him before for asking if he wanted help. Can we say women haters. Do not go to work for them you will not be happy and Staples sure doesn't give a flying f***

Service
Value
Shipping
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Thumbnail of user kathym2006
1 review
1 helpful vote
March 9th, 2023
Verified purchase

I went to Staples to print some documents and asked for someone to help me because I can't figure out the self service machines.There were 2 women behind the counter neither were busy with customers and didn't look busy with anything except talking to each other.When I asked for help they told me no.They don't help with printing anymore.So helping customers is no longer something Staples does.I will find a new office store

Thumbnail of user reynardb4
2 reviews
9 helpful votes
October 23rd, 2023

Staples has an impressive selection of office products, ranging from essential stationery items to high-tech electronics. Whether you're looking for pens, paper, printer supplies, or ergonomic office furniture, Staples has it all. The website is intuitive and easy to navigate, allowing for a seamless shopping experience.

Thumbnail of user kacperb2
4 reviews
0 helpful votes
November 13th, 2020

I really like this company. I have been a loyal customer for years... and I will continue to be! I had a very pleasant experience with customer service/public relations and I am more than satisfied. I will go nowhere else for my supply needs! Keep it up!

Thumbnail of user judyb1571
1 review
0 helpful votes
August 28th, 2023
Verified purchase

I shopped at Staples in Hanover, PA on Eisenhower Drive. The representatives name was Devon. He was absolutely fantastic went above and beyond to assist me in purchasing the stuff that I needed. He actually went into the back to get the item that was not on shelf
Thank you for all your help and he did it with a smile

Thumbnail of user salehb11
1 review
2 helpful votes
June 7th, 2022
Verified purchase

My shipment was stolen and replaced with an a keyboard by somebody and repackaged before it's delivered to me and once I contact them they mention that it's not there problem and you should get your money back from the bank. What a ridiculous service they have. They don't appreciate the customer. How come a big company would reply to a customer like that. Shame on you guys.

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Thumbnail of user christyc612
1 review
0 helpful votes
January 21st, 2023
Verified purchase

As a small business owner, I always needed things done quick with high quality and a good price. Today, I visited the Staples on 442 S Oyster Bay, Ararad from the printing depart helped me to make a banner for my marketing event this weekend. I was impressed with quality of the banner. Ararad was a true professional, I struggled with sending the image to Staples and he patiently helped me. I also visited the main cashier where Stephanie helped me locating the accessories I need for my marketing event. Stephanie was very resourceful in helping me getting what I need.

Products used:
Custom banner

Service
Value
Quality
Thumbnail of user catherineo305
1 review
0 helpful votes
March 16th, 2022

I am an attorney. I have repeated deadlines, etc., requiring various Staples products, services and more importantly knowledgeable advice. But for AARON, Sales Manager's assistance I would never have met my deadlines. I was also greatly assisted by Edith, Assistant Manager on several occasions. I noticed that they did not only treat me w/ personal service, but also kindly helped others. Staples deserves the name Super Store because of them. Reliable!
Catherine

Thumbnail of user saddens
1 review
1 helpful vote
September 2nd, 2023

I bought an item from staples because they promised to deliver the next day! And it was urgent for me, I received an email that the shipping was delay for the very next day. The next day I received another email that the shipping was delayed for 4 days!
I called the customer service they said the delivery is out of our hands and we can't do thing about it.
Definitely I won't buy from them anymore

What a bad service with a bad management

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Thumbnail of user jayb28992
1 review
0 helpful votes
September 11th, 2023

Ordered a laptop from them and it never came they're blaming it on third parties saying they'll send a replacement which is a total inconvenience to me whether I refund or wait on replacement because my funds will be tied up for 3-5 business days I don't want your laptop or your business in what world do place an order and can never track the order I've been in the clouds on where my laptop is ever since I placed the order and still haven't received it yet give me back my money before I report you guys for fraud

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About the business

Shop Staples for office supplies, technology, printer ink, furniture, cleaning supplies, copy & print services, coffee and snacks and more. Staples Rewards? Members get free shipping every day and up to 5% back in rewards, some exclusions apply.

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3.3
903 reviews
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