I wanted to buy online a package of 5 Staples retractable pens at the displayed price of $5.94. But by the time I got to the checkout area (not easy) they had given me a different (more expensive item at $7.04), added sales tax of 43 cents and shipping at $9.95, so my one package of pens now totaled $17.42. Can you guess that I did NOT place the order? Also,, Chat is available only during business hours Eastern time. So if you are on the West Coast and want to chat at 6 pm. forget it. They are not available. I'll never buy anything from Staples.