StadiumAllstarReviews 89

Placed order on-line February 8th. Credit card was charged the next day. One week later, I checked the status and it shows the order is being processed and everyday since I see the same message, The message also has stated since I first checked it that I can't make any changes because it it in the process of being shipped or has shipped. I called the number I found on-line and got a voicemail stating to send an email. Sent an email 4 days ago and still have not received a response. This truly poor customer service and will be contacting the Better Business Bureau along with my credit card company to dispute the charge.

Purchased a canopy tent Order#: ******* placed on 02/01/2023). Immediately charged. They created a fedex shipment number but have not sent it to fedex.
They are unresponsive to emails and don't have a phone number. Don't waste your time or money

Update: sales responded to one of multiple inquiries stating tent I ordered was out of stock. They have returned my payment to my account

Great in every way! They honored a -10% off discount promo code that wasn't applied at time of purchase and provided me the + 10% credit once the purchase posted to my account. They responded to every email within 24 hours AND my purchase arrived in 3 or 4 days from purchase (which I was not expecting). No, they do not provide a phone number because they are dealing in shipments every singe day, but they do provide an email - *******@stadiumallstar.com. I can't imagine them not being anything, but dependable. They have done everything right by me and I feel they would by you, even if something arrived less than expected. They will correct. I will purchase from them again. My husband absolutely loved his Miami Dolphins Pop Up Canopy for our beach days. It will be perfect! Thank you Stadium Allstar and whomever was on point with my -10% off credit (honoring the promo code) and the one behind each of emails. Much appreciated.

I ordered a University of Michigan football was charged immediately for it, which I understand. What I do not understand is how they can say "may take up to 21 days to ship" and then after 30 days still be at the "processing" stage. I had to request my money back through PayPal because there is no customer service number and they do not reply to their emails. So after filing a complaint through paypal, stadium allstar refunded my money and canceled my account. Which is fine because I will NEVER do business with them again, and I suggest you don't either.

I will update my review if Stadium AllStar does what Fed Ex has requested and launches an investigation to find my package. I am not sure why they are refusing to launch an investigation, that is a little concerning. I placed my first order with Stadium AllStar for a tailgate tent. I asked for it to be delivered to the name of my company, my name, and then my address since we have 5 different businesses that share the same address in the strip mall. I called right after my order said it was delivered since I didn't get it and asked who signed for it and where it was delivered. Since Fed Ex is saying it was delivered to the numerical address (not the full requested delivery address) and it was signed for that it was delivered. It was delivered to the wrong company and someone else took it, and all Stadium All-star has to do is request the delivery be investigated so that this situation can be righted and they are refusing to do anything more. They keep sending me an email telling me that Fed Ex says it was delivered and it was signed for. It concerns me that they aren't trying to make things right and do what is right by the customer.

This is a great place to find reasonably priced Chiefs items. Fast shipping too. Love my 7ft tall Chiefs santa.

They take your money than no update on order. When you contact CS they do nor reply. Do not recommend

Great customer service and very fast delivery. Definitely will order from here again. Highly recommend.

My Order was placed on Dec 10 for pennants. No word from retailer. Called number on website today (12/23) and a fellow Named Kevin says it is not the correct number for this business. Uh-oh!
Sent email and haven't had a answer yet.

Went to google and found the Braves World Series Flag on this site for a great price, I ordered and received the item in less than 1 weeks. Its awesome, service was great and the price even better - 5 Stars!

I ordered a painted stone Crimson Tide Big Al Mascot. It said it would take 4 weeks to ship. OK, I knew that up front. However, The Labor Day weekend fell within that time frame. I e-mailed the day after the holiday to ask about an estimate on shipping time. They answered me within 2 hours. They said they expected it to ship in a week or so. It shipped 3 days later. I received it 2 days after that. It was extremely well packaged. I tlooks just like the picture. I am extremely well pleased

I searched the web for Bucks Championship Pennants and found the one I wanted at the lowest price in this site, it shipped in 2 days, was packed great and arrived in perfect condition. I'll definitely buy more items.

Recently purchased a tailgate canopy, it arrived in just 5 days, best price and in great shape overall great.

I ordered a bicycle for my daughter's birthday on 9/11. The status of the order is still "processing." My daughter keeps asking me if it is coming, and I have no answer for her. I have emailed StadiumAllstar twice, and have not received any response. I am writing this on 9/30, and still no update. If there are delays, I can totally understand... but please don't keep your customers in the dark. I will give a few more days before getting BBB involved. I also wish I had seen these reviews, but I was so excited to find the exact bike my daughter wanted, I made the purchase in a hurry. Order # is ******* - placed on 9/11 at10:36 AM PDT. If I can get any sort of update, or better yet, the product I ordered, I will happily write a more favorable review.